customer service advisor
Responsibility
- serve as the primary point of contact for customers, ensuring exceptional service delivery at all times
- schedule appointments and manage the workshop's workflow efficiently
- provide accurate estimates and quotes to customers for service and repairs
Show more +5 - liaise with technicians to ensure timely completion of work and communicate updates to customers
- explain additional services and products to customers, maintaining transparency and trust
- resolve customer concerns and complaints promptly and professionally
- maintain detailed records of customer interactions, vehicle service history, and relevant documentation
- stay updated on industry trends, vehicle technology, and manufacturer specifications
Requirements
- excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- strong organizational and multitasking abilities to thrive in a fast-paced environment
- exceptional problem-solving skills and the ability to make sound decisions under pressure
Show more +4 - proficiency in using computer software and systems for scheduling, invoicing, and customer management
- A customer-focused mindset with a commitment to delivering outstanding service
- comprehensive ability to speak and read Welsh
- at least 2 years of experience as a Service Advisor, ideally in the automotive industry. If you do not have automotive experience, then we will provide training to support you in your role
Salary in other companies in the position customer service advisor
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| AXA UK PLC | 3520 £ | 2666 £ 10681 £ |
| TEMPEST RESOURCING | 3040 £ | 2666 £ 10681 £ |
| LAUNCH IT RECRUITMENT | 3000 £ | 2666 £ 10681 £ |
| MCCANN SERVICES | 2916 £ | 2666 £ 10681 £ |
| LMA | 2720 £ | 2666 £ 10681 £ |
| Covise.org | 2666 £ | 2666 £ 10681 £ |
| WALLACE HIND SELECTION | 2666 £ | 2666 £ 10681 £ |