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MINICAB CAR RENTAL is looking for employees for positions:
customer service manager
customer service manager
Benefits
service car
mutual
Language
bengali
hindi
Responsibility
customer Relations: Ensure prompt and effective resolution of customer inquiries, issues, and complaints
team Leadership: Lead and supervise a team of customer service supervisors and representatives
process Improvement: Develop and implement customer service policies and procedures to streamline operations
collaboration: Work closely with Operations and Sales departments to meet customer needs and improve service quality
performance Analysis: Analyse customer service metrics to identify trends and areas for improvement, and report findings to management
Requirements
education: Bachelor’s degree in a relevant Discipline. Excellent job experience in the relevant field will also be considered
experience: Previous experience in customer service management within automotive, finance, or in a relevant industry in a customer facing role
multi-cultural Awareness: Familiarity with ethnic cultures and norms, ways to build and maintain excellent customer relationship with ethnic communities
problem-Solving Skills: Ability to address customer issues effectively