MEDEFER

Responsibility

• providing high-quality patient experiences and prompt treatment, as part of an innovative virtual Healthcare service
• importing and tracking new referrals, as well as ordering and tracking investigations
• onwards referring of patients to hospital and discharging patients back to GPs
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• co-ordinating telephone consultations between doctors and patients
• providing a responsive service within the helpdesk, answering queries by phone and email
• helping to create and implement new Standard Operating Procedures with the team
• we are ready to recruit our next intake of enthusiastic and empathetic Patient Care Co-ordinators to join our dynamic and hardworking team here at Medefer
• participating in various administrative projects
• initially, this will be on a 6-month fixed term contract, with the possibility to go from temporary to permanent members of staff after such time
• the successful candidates will be tasked with ensuring that our patients’ experience of our pathway is the best it can possibly be, whilst continuously looking to improve our processes
• maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures
• communicating clearly and patiently with GPs, registrars, consultants and patients to troubleshoot pathway issues and escalating any complex issues to the Head of Operations
• this job description is non-contractual and the postholder will be expected to perform additional duties and tasks that may be assigned by management from time to time to suit business needs

Earnings for position concierge

Responsibility

• we are ready to appoint an enthusiastic and proactive Patient Validation Team Leader to join our dynamic and hardworking team
• provide leadership and effective management to your team
• your aim is to ensure that each patient progresses in their pathway as expected, without any unnecessary delay
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• they will simultaneously provide line management duties to our team of Patient Care Co-ordinators and Senior Validators
• stratifying and segmenting the PTL, you’ll support the delivery of timely diagnostic pathways according to clinical risk [D2, D3, D4, RAG]
• assist the Clinical Governance team and Medical Director in ad-hoc and regular audits across the business as requested
• the successful candidate will be accountable for overseeing performance of the Patient Tracking List by designing and leading a performance management approach to celebrate successes, identify performance risks and oversee system improvement mitigations as well as individual patient management
• you’ll be accountable for overseeing performance of the Patient Tracking List by designing and leading a performance management approach to celebrate successes, identify performance risks [delays and exceptions] and oversee system improvement mitigations as well as individual patient management
• provide insight reports into service delivery, including exceptions and resolutions
• reviewing standard operating procedures, proposing any necessary changes and updates, and ensuring they are followed
• working within the Patient Care Team, you’ll liaise closely with your colleagues and Service Managers with the aim of delivering the perfect pathway for every patient
• undertaking appropriate training, hands-on learning, and onboarding processes
• design and implement a rolling audit programme to ensure pathway actions taken are appropriate and in accordance with guidance, e.g. RTT outcomes applied. You’ll document your findings and recommendations, presenting these to the business
• keeping up to date with service and process changes, ensuring tasks are completed accurately and efficiently
• communicate with internal and external stakeholders regarding the progress of patients and the status of different elements of the outpatient service
• play an active leadership role within the Patient Care Team, you’ll lead on continuous service improvement projects and be a key stakeholder in large scale change within the business e.g. System development
• be flexible in your working hours to cover team absences and busy periods
• to attend and run staff meetings

Responsibility

• demonstrate an understanding of legislation and NHS Initiatives
• understanding of NHS clinical pathways, including outpatient activity from GP referral to Treatment
• support the Sales Team with customer-facing technical consultancy assistance
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• take a leading role in establishing technical solutions and writing proposals/feasibility assessments
• build technical relationships with prospective and existing clients
• working with technical team, lead on the development of customer demonstrators and deliver cost effective proof of concepts
• review integration products to specify the best solutions for our customers
• in depth knowledge of HL7 messaging and integration methodologies
• map Customers exiting IT Solutions and data flows, define key requirements and develop specifications based on customer preferences
• work in partnership with project implementation team to understand Client requirements and translate into technical solutions
• work with business process analysis artifacts, including but not limited to use cases, stories, process flows, project schedules
• participate in creating and executing manual test cases as well as support UAT
• deliver Product/Service presentations and demonstrations
• ability to conduct process mapping activities and support the identification of process improvement opportunities
• support product development through insights from Customers and lessons learnt
• assist with transition projects from implementation to support
• provide support at external and internal client-facing workshops/meetings

Responsibility

• providing high-quality patient experiences and prompt treatment, as part of an innovative virtual Healthcare service
• importing and tracking new referrals, as well as ordering and tracking investigations
• onwards referring of patients to hospital and discharging patients back to GPs
  Show more +8
• co-ordinating telephone consultations between doctors and patients
• providing a responsive service within the helpdesk, answering queries by phone and email
• helping to create and implement new Standard Operating Procedures with the team
• we are looking to add a number of enthusiastic and empathetic Patient Care Co-ordinators to join our dynamic staff bank here at Medefer
• participating in various administrative projects
• the successful candidates will be tasked with ensuring that our patients’ experience of our pathway is the best it can possibly be
• maintaining strict confidentiality and to adhere to the local and national Health and Safety regulations and Medefer’s Policies and Procedures
• communicating clearly and patiently with GPs, registrars, consultants and patients to troubleshoot pathway issues and escalating any complex issues to the Head of Operations

Responsibility

• gather and analyse metrics and logs from operating systems as well as applications to assist in performance tuning and fault finding
• partner with our development teams to improve services through rigorous testing and release procedures
• participate in system design consulting, platform management, and capacity planning
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• create sustainable systems and services through automation and uplifts
• balance feature development speed and reliability with service-level objectives
• at Medefer we are looking for a DevOps Engineer to join our Operations team. We’re looking for someone who’s passionate at solving problems and wants to get involved in bringing continuous improvement to our operations team
• serve as a point of escalation for complex technical issues raised by the helpdesk, providing timely and effective second-line support to resolve incidents and minimize downtime
• this job description is non-contractual and the postholder will be expected to perform additional duties and tasks that may be assigned by management from time to time to suit business needs

Requirements

• proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• able to solve problems whilst having a holistic view to the various challenges and tasks
• can understand CI/CD pipelines and IaC frameworks
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• able to confidently work alone as well as in a team
• experience in operating systems in Azure like WebApps and Managed Services
• BICEP/ARM Template experience
• experience in operating or administrating a DevOps CI/CD pipeline
• previous proven success in technical engineering
• coding experience beyond simple scripts
• experience of Windows Server and MS SQL