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MEATSUPERMARKET.COM is looking for employees for positions:
customer service assistant
customer service assistant
Education
GCSE or equivalent
Requirements
excellent verbal and written communication skills
decent numeracy skills
strong interpersonal and relationship-building abilities
proven problem-solving skills and the ability to think on your feet
can do attitude and ability to take on a challenge
previous experience in customer service role and e-commerce experience. Familiarity with meat products or food industry is a plus however training on products and in house system will be provided
customer service: 1 year
Responsibility
manage and resolve customer concerns related to orders, deliveries, and product inquiries
address and resolve any issues related to order processing/deliveries by liaising either with production or DHL to ensure orders get fulfilled
communicate customer product requests, challenges, and opportunities to management
prepare regular reports on customer service metrics and sales performance