MCKINLAY KIDD Salary
6/1 THE HATRACK 144 ST. VINCENT STREET GLASGOW G2 5LQ SCOTLAND
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Earnings on positions in MCKINLAY KIDD
MCKINLAY KIDD is looking for employees for positions:
sales manager
Working hours
- full-time | Permanent
Requirements
- knowledge of / experience in tour operating or the wider travel industry
- sound knowledge of the geography of the UK and Ireland
- excellent communication, interpersonal and organizational skills
- ability to remain calm under pressure, to deal with the unexpected and to handle an escalated complaint or issue
- awareness of consumer, GDPR and HR legislation and best practice
- A belief that a holiday in the UK/ Ireland can be every bit as good as one abroad
- three or more years’ experience as a sales manager, leading a team, in travel or a business to business or high value lead-management environment
- proven record of leading by example and coaching a team to succeed across the entire sales process, from resource planning to closing sales and generating repeat business
Responsibility
- input to monthly and annual sales targets, analyse performance data and prepare accurate management information reports and forecasts for the General Manager and Directors
- motivate and coach a team of sales advisors to respond quickly, efficiently and appropriately to customer and travel trade enquiries and achieve the highest possible conversion to booking predominantly using email and phone communications
- identify knowledge gaps within the sales team and develop plans for filling them, whether through in-house coaching or familiarisation visits
- participate in the 24/7 duty office rota to provide support and back-up for customers on holiday
- identify opportunities to use technology or re-organize to improve processes across the sales team and the business in general