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MAX FOOD DISTRIBUTORS is looking for employees for positions:
customer service
customer service
warehouse manager
Salary
salary
Responsibility
manage the escalation of queries and complaints, offering support and guidance where needed to ensure excellent customer satisfaction
investigate trends in customer feedback and satisfaction including customer reviews and queries to help improve overall service
ensure training and development areas are identified and tackled across the team
design, own and develop our processes to improve our ways of working
co-ordinates and controls the work of those within customer services departments
discusses customer responses with managers to improving the product or service provided
inspire, direct and motivate the Customer Services team to ensure that we offer the highest level of service, which is in line with company culture and healthcare regulations
help instil a strong customer service ethos in line with our company principles and drive a culture of continuous improvement within the Customer Services Team
Requirements
educated to GCSE level or equivalent
strong team working skills
proven track record in people management, leadership, and direction