account handler
20 the last 193 days, recently 2023-08-27
Responsibility
- marsh Commercial
- commercial Account Manager / Account Handler
- an opportunity to join an established and client focused broking team working on a variety of complex commercial insurance policies
Show more +15 - A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- we are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions
- to build and maintain an excellent rapport with our clients, providers and colleagues across the Group
- we have fantastic opportunities for Commercial Account Managers / Account Handlers to join our teams located across the South / South East / South West & London
- this is the perfect role for someone with a strong background in commercial insurance, having worked in a Handler or Broker type role or within the Commercial Claims sector, looking to move into a new and exciting role within an established, market leading insurance broker
- what can you expect?
- obtain claims reports from colleagues
- ensure all requests from clients are dealt with promptly, correctly, and efficiently within Marsh Commercial’s regulatory guidelines for compliance
- ensure all requests from clients are dealt with promptly, correctly and efficiently within Marsh Commercial’s regulatory guidelines for compliance
- an integral part of the role is the creation of risk- presentations to Insurers and the negotiation of terms for the book of accounts provided in line with client requirements
- we offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis
- serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience
- what you will be rewarded with?
- act as first point of contact within service team for day to day client insurance queries
- serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.Maintains a detailed understanding of changing market conditions and understands and complies with all compliance, professional and transparency standards to better serve clients
Requirements
- 5 GCSE’s at Grades 9 – 4
- right to Work in the UK
- strong business development skills
Show more +53 - enjoy working within a culture of continuous improvement, from both an individual and team focus
- ability to remain calm under pressure and be able to work flexibly when required
- previous experience within an Insurance role or Customer service role
- previous Insurance Account Management experience ideally within Real Estate/Property etc
- demonstrable experience as an Account Handler
- previous experience within an Insurance role is ideal however other insurance related or customer/client facing experience will be considered
- previous experience a customer/client facing background
- previous experience within an Insurance role is ideal however other customer/client facing experience may be considered
- strong attention to detail with a methodical and conscientious approach
- previous Account Handler experience ideally within a broker support/client management role
- previous experience within a similar role within commercial or corporate insurance
- proven experience of working on the full renewal process of corporate or large commercial Property and Casualty insurance programs
- in-depth commercial insurance knowledge across a broad range of products
- previous experience as a Commercial Account Handler / Client Advisor / Account Broker
- previous Insurance Account Management experience ideally within Commercial
- excellent organisational and analytical skills and attention to detail with the ability to manage multiple tasks simultaneously
- insurance knowledge is desirable although strong customer service coupled with excellent communications skills will be considered
- commercial insurance knowledge across a broad range of products is essential
- commercial insurance knowledge across a broad range of products or experience within other areas of insurance, i.e Claims
- excellent organisational skills with the ability to manage multiple enquiries simultaneously
- excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously
- experience servicing High Net worth Clients is advantageous however Personal Lines or Commercial will be considered
- planning and organisational skills
- the will to process instructions whilst wanting to resolve backlog of queries
- excellent client etiquette
- A good understanding of commercial insurance products
- ambitious nature and a keen contributor within a team environment
- articulate with strong client facing abilities
- comfortable working under pressure whilst keeping a sharp eye on technical insurance details
- excellent written and verbal communication skills
- confident and articulate verbal and written communicator
- A good awareness of clients’ business, their business issues, insurance programmes and service plans
- strong presentation & communication skills
- articulate with strong client facing and stakeholder management abilities
- strong literacy, numeracy, administration and organisational skills
- strong written and verbal communication skills
- effective communication skills, both oral and written
- what makes you stand out
- ability to work under pressure
- self-motivated
- good written and oral communication skills
- confidence to advise and negotiate
- ability to priorities and organise own workload
- willingness to work towards Cert CII qualification
- quick to take on-board new information, which is technical in nature
- good organisational skills - ensuring company processes and procedures are followed
- the ability to embrace change
- the ability to build, manage and develop relationships
- ideally CII qualified but not mandatory
- insurance experience
- ability to cope with cyclical nature of the business
- experience of quality risk submissions achieving best terms for clients with insurance markets
- solid numeracy skills
Benefits
- mutual
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