MANGO TECHNOLOGIES

Responsibility

• junior IT Technician for Fresh Mango Technologies
• we are seeking an enthusiastic and enterprising individual to fill our Field IT Support
• assist clients with IT issues and matters remotely and at their premises
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• accepting new Tickets; taking full and accurate customer information, accurate information concerning the issue
• for Tickets you are unable to assist with, immediately raise them to an appropriate
• based: Melmerby, Ripon, North Yorkshire or Leeds, West Yorkshire, or Gargrave, North Yorkshire
• technician vacancy. The successful candidate will have good communication skills , be self-motivated and have good customer relation skills both face to face and on the telephone
• we have implemented a comprehensive Covid-19 policy which will be briefed to the successful candidate accordingly

Earnings for position it technician

Responsibility

• maintaining office supplies, consumables, stock, cleanliness, tidiness. Ensure cleaner comes weekly
• managing incoming and outgoing post
• banking
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• other office management activities as required in a busy office environment
• ensuring repeat orders / renewals of software, licenses, hosting, email, anti-virus are purchased and deployed in accordance with the appropriate renewal dates

Responsibility

• ensuring repeat orders / renewals of software, email, anti-virus are purchased and deployed in accordance with the appropriate renewal dates
• other office management activities as required in a busy office environment
• filing as required
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• maintaining office supplies, consumables, stock, cleanliness, tidiness. Ensure cleaner comes weekly
• managing incoming and outgoing post
• keeping customers fully informed on orders

Requirements

• administrative: 2 years
• quickBooks: 2 years

Responsibility

• fresh Mango Technologies is seeking a financial controller with the following responsibilities
• preparation of monthly management accounts to deadlines
• processing and issuing all regular monthly, quarterly and annual invoices
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• processing and issuing all Project related invoices
• processing and issuing all ad hoc invoices
• handling invoice queries and issuing copy invoices as and when required
• daily banking and cash posting
• credit Control; Bad debt analysis and expediting
• located: Candidate choice of Ripon, Leeds, Gargrave
• supplier invoices – posting, payment and querying as necessary
• payroll
• payment of Suppliers
• daily Cashflow reporting
• daily bank reconciliation

Requirements

• in-depth use and knowledge of QuickBooks Online or equivalent
• credit Control experience
• attention to detail
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• working to deadlines
• excellent communication skills
• great team player with an inquisitive nature
• accounting: 3 years

Responsibility

• assist clients and team members with 2nd and 3rdline IT support matters, remotely and at their premises
• ensuring all technicians fully document tickets with work performed and accurate time
• accepting new Tickets; taking full and accurate customer information, accurate information concerning the issue
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• for Tickets you are unable to assist with, immediately raise them to the UK Technical Manager and/or Group Technical Manager
• writing/Amending Standard Operating Procedures and training staff accordingly
• performing workshop configuration, setup and repairs on equipment
• performing on-site installations
• managing the workload of the technical team, ensuring all tickets are dealt with in accordance with their level of priority, thus ensuring customer satisfaction
• hardware problems Diagnosis, Replacement and Upgrades
• configuration, installation and management of Microsoft servers and networks - LAN and WAN
• configuration, installation and management of Network technologies including firewalls, routers, cabling and wireless
• windows / Mac installations
• malware & Virus Removal, Security Hardening
• setting up and maintaining Cloud based backup and email systems
• assist when customers collect their equipment; conducting final check with the customer, taking payment, and entering payment information in JIM