respond to customer inquiries via email, phone or chat in a timely and professional manner
the ideal candidate will have a passion for providing exceptional customer service and a keen eye for detail
build rapport and establish strong relationships with customers to ensure their satisfaction with our brand
ensure accurate and timely order processing and follow-up with customers to ensure their orders are delivered as expected
manage customer complaints and concerns, proactively identifying and addressing potential issues before they arise
collaborate with other departments within the organisation to ensure seamless customer experiences
identify opportunities to upsell and cross-sell products and services to customers, ultimately increasing revenue and enhancing the customer experience
we are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor for our luxury brand
Requirements
1-2 years of customer service experience, preferably in a luxury brand or related field
excellent written and verbal communication skills, with the ability to adapt to a variety of customer communication styles
strong problem-solving and critical thinking skills, with the ability to navigate complex customer inquiries and find solutions quickly
attention to detail and strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously
passion for luxury products and a commitment to providing exceptional customer service
ability to work independently and as part of a team in a fast-paced, high-pressure environment
flexibility to work weekends and holidays as needed
restaurant manager
Working hours
full-time | Permanent
Benefits
profit sharing
Salary
salary
Requirements
minimum of 3-5 years of experience as a Restaurant Operations Manager, ideally with experience managing multiple locations
strong knowledge of restaurant operations, including staffing, inventory management, financial reporting, and health and safety regulations
excellent leadership and communication skills, with the ability to motivate and inspire a team
strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively
ability to work well under pressure and handle multiple priorities simultaneously
strong financial acumen, with experience managing budgets, forecasting, and cost control
A passion for the restaurant industry and a commitment to providing guests with an exceptional dining experience
restaurant Operations management: 3 years
Education
bachelor's
Responsibility
manage and oversee the day-to-day operations of two restaurant locations, including staffing, inventory management, and financial reporting
develop and implement operational policies and procedures to ensure consistency and efficiency across both locations
ensure compliance with all health and safety regulations and company policies
develop and implement training programs for staff members to ensure consistent service standards
build and maintain strong relationships with suppliers, vendors, and other external stakeholders
collaborate with the executive chef and key stakeholders to develop and implement seasonal menus and promotions
manage all financial aspects of the restaurants, including budgeting, forecasting, and cost control
analyse sales data and make strategic decisions to increase profitability and efficiency
head chef
Working hours
full-time | Permanent
Salary
salary
Responsibility
stock control and placing orders with our suppliers
full control over the daily running of the kitchen
rota planning
responsibility together with the general manager for achieving targets
making sure every dish is cooked & presented to the highest standards
training and motivating members of your team
help with seasonal menu development
ensuring that all relevant H&S and food safety regulations are followed
Requirements
chef: 5 years
pizza: 2 years
front of house staff
Working hours
full-time
part-time
Salary
salary
Requirements
recent restaurant experience in a similar role
A passion for high quality food and great customer service
be able to work well under pressure
calm and friendly manner with great communication skills
restaurant: 1 year
front of house: 2 years
cook
Working hours
full-time | Part-time
Salary
salary
Responsibility
properly cleaning and sanitizing all food preparation areas according to established standards of hygiene
washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes
sweeping and mopping the kitchen floors as well as wiping down kitchen walls
assisting with the unloading of delivered food supplies
organizing and correctly storing food supplies
promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions
stirring and heating soups and sauces as well as preparing hot beverages
assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat
barista
Working hours
full-time | Part-time | Permanent
Salary
salary
Responsibility
perform all aspects of table service
making espresso-based beverages would be an advantage
use good judgment and remain focused when under pressure
be on time for staff meetings and scheduled shifts
follow all safety regulations and procedures as outlined by the management team
Education
bachelor's
Requirements
barista: 4 years
waiting staff
Working hours
full-time | Permanent
Salary
salary
Responsibility
perform all aspects of table service
making espresso based beverages would be an advantage
use good judgment and remain focused when under pressure
be on time for staff meetings and scheduled shifts
follow all safety regulations and procedures as outlined by the management team
Education
bachelor's
Requirements
barista: 2 years
food service: 2 years
chefs
Working hours
part-time | Permanent
Benefits
profit sharing
Salary
salary
Responsibility
preparing food in a kitchen
working with clients regarding food allergies and preferences
supervising kitchen staff
communicating food preparation issues to the management staff
Requirements
cooking: 4 years
kitchen: 4 years
commis chef
Working hours
full-time | Part-time | Permanent
Salary
salary
Requirements
kitchen: 3 years
kitchen porter
Working hours
full-time | Part-time
Salary
salary
Responsibility
clean and sanitise all kitchen equipment, utensils, and dishes
sweep and mop floors, and empty garbage and recycling bins
assist with food preparation as required
maintain a clean and organised kitchen, including storage areas, refrigerators, and freezers
keep all kitchen work surfaces clean and sanitized
follow food safety and sanitation guidelines, and report any issues or concerns to the Head Chef
sweep and mop floors at the beginning and ending of shifts
assist with receiving and storing deliveries as required
Requirements
previous experience as a Kitchen Porter or in a similar role is preferred, but not required
knowledge of food safety and sanitation guidelines, and the ability to follow health and safety procedures
ability to work well in a team environment, and communicate effectively with colleagues and superiors
strong attention to detail, with the ability to maintain a clean and organised workspace
physical ability to lift and move heavy equipment and supplies
flexibility to work a variety of shifts, including early mornings, evenings, and weekends