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LUSSO is looking for employees for positions:
customer service representative
customer service representative
restaurant manager
head chef
front of house staff
cook
barista
waiting staff
chefs
commis chef
kitchen porter
Working hours
full-time | Permanent
Responsibility
respond to customer inquiries via email, phone or chat in a timely and professional manner
the ideal candidate will have a passion for providing exceptional customer service and a keen eye for detail
build rapport and establish strong relationships with customers to ensure their satisfaction with our brand
ensure accurate and timely order processing and follow-up with customers to ensure their orders are delivered as expected
manage customer complaints and concerns, proactively identifying and addressing potential issues before they arise
collaborate with other departments within the organisation to ensure seamless customer experiences
identify opportunities to upsell and cross-sell products and services to customers, ultimately increasing revenue and enhancing the customer experience
we are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor for our luxury brand
Requirements
1-2 years of customer service experience, preferably in a luxury brand or related field
excellent written and verbal communication skills, with the ability to adapt to a variety of customer communication styles
strong problem-solving and critical thinking skills, with the ability to navigate complex customer inquiries and find solutions quickly
attention to detail and strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously
passion for luxury products and a commitment to providing exceptional customer service
ability to work independently and as part of a team in a fast-paced, high-pressure environment
flexibility to work weekends and holidays as needed