LIFESEARCH

Responsibility

• lifeSearch are looking to grow our client support team to help take care of our clients whose application require extra information
• we have an exciting opportunity to join our Online Suport Team
• we are looking for someone who is proactive in supporting our online clients journey protecting their families
  Show more +21
• in this role you will guide our families from application to family protected in a prompt and smooth way to ensure the best possible client journey
• you need to feel confident to discuss and challenge decisions with insurers to ensure our clients are getting the best possible cover for what they need
• you will be given the necessary training and resources to do this but will also need to think outside of the box and use your initiative to get the right cover in place for each family
• experience and knowledge will come with time in this roll as you learn more and more about different conditions and what each insurer offers for them
• we would like you to be able to demonstrate how you will help guide our clients to get them from unprotected to protected in a seamless way
• all training will be provided along with quality checks, you will have a Leader and a Client Support Leader on hand as well as monthly performance reviews
• with a big daily case load, it is vital that you can manage your time, follow ups, and team goals across a daily, weekly, and monthly schedule
• being able to form good working relationships with fellow 'Searchers and advisers will be vital to succeed in this role as well as having good time management skills, attention to detail and able to multitask
• having an innovative way of working and approaching any challenges will ensure you grow into the role and become a vital part of the team
• you are free to manage your time and diary how you wish, however, some duties will need to be completed at set times, for example picking up phone applications, but your diary is yours to manage
• in this role you will need to have courageous conversations with sensitivity and care, this will be a learning curve and comes with experience
• we understand that everyone works differently, as long as the goals are being hit and nothing is missed, we are happy for you to work how best works for you
• ideally, we are looking for somebody who can handle objections while also having an open mind, being brave to ask the right questions when handling clients sensitive information
• you will need to have an open communication with your advisers to ensure that you are working well collaboratively to hit our goal of getting as many families protected as we can
• you’ll need to check new entries to see how far the family has got in the journey, this can be anywhere from 100-200 enquiries a day
• there are lots of opportunities to develop in this role as well as grow in your career with LifeSearch, apply now if you would like to know more
• on top of this you’ll have your own diary to manage and support those families that have completed their application to gather evidence on their journey to being protected
• as long as you’re hitting your goal’s we are happy
• with that in mind we need someone who’s happy to pick up the phone and chat to our clients in a human and friendly way
• there is also opportunity to advance your career with potential to grow into new job families and roles within LifeSearch
• as a business we hold core values which drive how we look to operate, supporting Inclusion and Culture for all our colleagues across the many diverse teams we have throughout the country

Requirements

• call Centre
• customer Care
• contact Centre
  Show more +11
• customer Satisfaction
• customer Service
• customer Services
• customer Support
• muti-tasking
• time management
• computer skills
• attention to detail
• empathy
• resilience
• communication Skills

Earnings for position customer service

Responsibility

• we are on the hunt for likeminded advisers who can confidently advise and guide our clients through a detailed fact find to find the right policy for them
• the possibilities are endless with LifeSearch, want to know more then please get in touch
• you will need to be able to ask open questions, handle sensitive conversations with care and empathy and work with the client and our partners to find them the best possible cover
  Show more +6
• in this role we ask you to be flexible with your time and working a variety of shifts and time spent in the office will be vital to your success in this role
• at LifeSearch, we’ve won dozens of awards for company culture. We recently debuted Top 3 in the Sunday Times ‘Top 100 Companies to Work For’
• work here and you’ll have every opportunity for personal and professional growth. There’s loads of perks, training when you want it, and a unique support system that’ll always have your back
• we don’t see limits. Personal and professional growth are ways of life here and there’s a dedicated Learning & Development team to help
• 'Searchers clocked up 14,000 hours in coaching sessions, 5,000 hours in leadership development and 750 hours in mental health training. We welcomed three dozen new-starts as nearly 100 'Searchers progressed in their careers
• to achieve pre agreed levels of new business to help protect the UK properly

Earnings for position sales adviser

Responsibility

• we are on the hunt for likeminded advisers who can confidently advise and guide our clients through a detailed fact find to find the right policy for them
• the possibilities are endless with LifeSearch, want to know more then please get in touch
• you will need to be able to ask open questions, handle sensitive conversations with care and empathy and work with the client and our partners to find them the best possible cover
  Show more +5
• in this role we ask you to be flexible with your time and working a variety of shifts and time spent in the office will be vital to your success in this role
• at LifeSearch, we’ve won dozens of awards for company culture. We recently debuted Top 3 in the Sunday Times ‘Top 100 Companies to Work For’
• work here and you’ll have every opportunity for personal and professional growth. There’s loads of perks, training when you want it, and a unique support system that’ll always have your back
• we don’t see limits. Personal and professional growth are ways of life here and there’s a dedicated Learning & Development team to help
• 'Searchers clocked up 14,000 hours in coaching sessions, 5,000 hours in leadership development and 750 hours in mental health training. We welcomed three dozen new-starts as nearly 100 'Searchers progressed in their careers

Earnings for position sales adviser

Responsibility

• develop and deliver our risk management framework across the business, working with key stakeholders
• risk assurance including scenario planning, stress testing, trend analysis and control effectiveness reviews
• support the facilitation of the identification, capture, reporting and management of emerging risks across the group
  Show more +4
• ensure the wider business understands how to use the framework and how to manage their own operational risks, assisting with queries and providing guidance
• provide risk management training and education to enhance the awareness and understanding of risk within the business, ensuring there is the right level of understanding of risk management theory and application
• supply Independent review & challenge of risk registers to ensure all material risks have been identified and managed according to risk appetite and tolerance
• ensure business is adhering to key risk process policies

Requirements

• risk assurance
• corporate governance
• risk & control frameworks
  Show more +1
• PII liason

Earnings for position manager

Responsibility

• develop and continue to improve and evolve our Compliance monitoring methodology and activities
• lead our compliance monitoring processes
• ensure the business is adhering to key policies through monitoring activity – i.e. TCF, Vulnerable Customers, Data Protection etc
  Show more +11
• co-ordinate and assist with annual process and policies reviews
• co-ordinate and assist with annual AR audits and SM&CR annual reviews
• maintain Financial promotion, conflict of interest, breaches and other regulatory record keeping registers as and when required
• quarterly monitoring of Training and Competency records and facilitate L&D content reviews
• maintain industry awareness through research, publications and attending regulatory training days
• act as first point of contact across the business for general compliance advice and know where to direct those queries that need to go to the Risk Manager, Data Protection Officer, Compliance Officer or the Head of Compliance
• lead the business on any regulatory changes and updates, influencing change at all levels where required
• communicate new policies and reminders across the business using the Intranet, attending meetings and communicating with peers
• alert the business to upcoming regulatory requirements and guidance
• you will already possess or be willing to obtain a basic working knowledge of data protection law and practices
• as our Compliance Manager, you will be responsible for the implementation and ongoing upkeep relating to all areas of compliance at LifeSearch as to enable the best possible advice and TCF for our customers at all times and will also assume the role of managing our Compliance Monitoring function

Requirements

• compliance

Earnings for position compliance manager