L.E.A.D SERVICES

Responsibility

• be the initial point of contact for end-users on site in schools and business settings
• work independently for all level 1 and level 2 issues and escalate all level 3 issues to the Senior Technicians
• provide excellent service to customers
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• to manage all service requests to agreed resolution times
• all shortlisted candidates will need to verify their eligibility to work in the UK at interview
• maintain the integrity and security of the IT systems
• to ‘own’ customer issues through to resolution and recognise when to escalate
• keep IT support tickets updated with developments at all times
• travel up to an hour from Derby on a regular basis will be required
• support with diagnostics, troubleshooting and implementing solutions to improve IT equipment, usage and skills
• providing IT asset information, updating and adhering to school’s policy for retention and removal
• https://www.leaditservices.co.uk/it-field-technician-post
• L.E.A.D. IT Services is committed to safeguarding and promoting the welfare of children and young people and we expect all staff and volunteers to share this commitment. This post is subject to a Disclosure and Barring Service check
• job Types: Full-time, Permanent

Requirements

• IT support: 1 year
• IT Support: 1 year

Earnings for position it technician

Responsibility

• diagnose and resolve hardware and software problems
• adhere to established service level agreements and ensure customer satisfaction through timely and accurate issue resolution
• provide excellent customer service, demonstrating professionalism, responsiveness, and empathy in all interactions with clients
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• using previous knowledge and practical experience to provide first-line technical support to schools and businesses via phone, email, or ticketing system, addressing hardware, software, and network-related issues promptly and efficiently
• collaborate with internal teams, external vendors, and service providers to coordinate and resolve complex technical issues that require escalation or additional expertise

Requirements

• IT Support: 1 year
• customer service: 1 year

Earnings for position technician