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L.E.A.D SERVICES is looking for employees for positions:
technician
technician
it technician
Education
GCSE or equivalent
Responsibility
diagnose and resolve hardware and software problems
adhere to established service level agreements and ensure customer satisfaction through timely and accurate issue resolution
provide excellent customer service, demonstrating professionalism, responsiveness, and empathy in all interactions with clients
using previous knowledge and practical experience to provide first-line technical support to schools and businesses via phone, email, or ticketing system, addressing hardware, software, and network-related issues promptly and efficiently
collaborate with internal teams, external vendors, and service providers to coordinate and resolve complex technical issues that require escalation or additional expertise