ITALICATESSEN UK

Responsibility

• responding to customer inquiries, concerns, and requests promptly and professionally
• maintaining telephones and answering all incoming calls
• resolving product or service problems
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• daily processing of orders, out of stocks, substitutions and returns
• cleaning of orders sent out and ensuring customers / Sales Representatives are informed
• maintaining financial accounts by processing customer adjustments
• recommending potential products or services to management through customer needs analysis
• preparing product or service reports
• acts as a crucial link between Sales Representatives and all other business functions
• providing information about products or services, resolving issues, and addressing customer feedback
• managing customer complaints and finding appropriate solutions
• staying informed about the company's products or services to provide accurate information to customers
• processing orders, returns, and exchanges
• updating customer accounts and maintaining accurate records

Requirements

• clear and effective communication with customers and colleagues
• ability to analyse situations and provide solutions to customer issues
• strong organisational skills to manage multiple tasks efficiently
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• ability to adapt to changing situations and customer needs
• collaborative approach to work with colleagues from various departments

Earnings for position customer service administrator

Responsibility

• conduct regular safety training and drills for warehouse staff
• ensure compliance with all relevant laws, regulations, and company policies
• oversee facility maintenance and repairs, including equipment and infrastructure
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• setup efficient route planning, delivery list for drivers
• address and resolve any customer or vendor issues promptly
• conduct regular inspections of food products, packaging, and storage conditions
• promote and enforce safety protocols to maintain a safe work environment

Requirements

• valid UK Driver's License
• bachelor's degree in logistics, supply chain management, or a related field
• proven experience in warehouse management or a similar supervisory role in the food distribution industry
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• in-depth knowledge of food safety regulations and compliance requirements
• strong leadership, communication, and problem-solving skills
• adaptable and flexible approach to working hours to support a 24/7 business operation
• problem solver with a Can-Do attitude
• ability to operate forklifts and other warehouse equipment

Earnings for position logistics manager

Responsibility

• carry out any other duty required their supervisor
• maintains communication with management to be informed of any change of delivery, route, or schedule and obstructions
• keeps accurate records of deliveries and customer authorisation and ensure all documentation is submitted to management on time
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• maintain a clean and organized picking area
• ensure customers satisfaction and effective communication

Requirements

• driver's License- no Driving Disqualifications within the last three years is essential
• awareness and understanding of the food industry and warehouse operations
• forklift Certification will be an advantage
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• previous delivery and warehouse experience
• experienced eye-hand-foot coordination
• experience in assessing weights and judging distances and heights
• work experience in varying temperatures, depending upon season
• physically Fit as will have to manage heavy loads
• highly organised and efficient
• high degree of attention required to prevent injury to others; promote a safe work environment
• ability to handle fragile packages and parcels with care
• adaptable and flexible in your approach to work
• problem solver
• team player

Trade

• driving
• Driving

Earnings for position delivery driver