INGRAM CONTENT GROUP UK

Responsibility

• direct oversight for sales team’s revenue and business development in these markets
• works cross functionally to accomplish key Ingram strategies and growth
• increases company’s market share in UK, Europe and Middle East marketplaces, across all sales channels
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• manage own portfolio of accounts to generate revenue and reach profit margin targets
• ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content
• identifies, analyzes and implements plans to meet business’ needs to achieve growth in markets
• works cross-functionally to ensure business’ strategy objectives are reached
• ingram Content Group is hiring for a Sr Manager, International Sales to join our Commercial Sales team in our London or Milton Keynes, United Kingdom offices
• ingram Content Group has earned its leading position and reputation by offering excellent service and creating innovative, integrated solutions
• reports to Senior management regularly on progress toward company’s sales goals
• this individual will work closely with the Director, International Sales, to implement Ingram’s UK & US Wholesale sales and strategic objectives for UK, Europe and Middle East regions, while also managing sales team and own portfolio of accounts
• our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs
• effectively communicate company’s unique selling position among industry stakeholders
• manages sales team responsible for US & UK Wholesale in UK, Europe and Middle East to achieve sales and profit margin targets
• provide regular customer, competitor and market feedback to management as required
• ensures sales team maintains high post-sales satisfaction and is facilitating positive long-term relationships and high potential for repeat business with customers
• thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format
• responsible for U.K. special sales opportunities outside the key accounts
• participates in the planning, implementation and participation at industry trade shows

Requirements

• proven sales experience in publishing or the book trade
• good understanding of the European book market
• college / University degree required
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• A target driven and commercial approach
• excellent analytical and numerical skills and knowledge of sales reporting systems
• excellent communication, presentation and negotiation skills
• requires sales focused and customer centric approach
• personal computing skills to include MS office
• must possess the ability to operate successfully within a fast paced environment
• 8+ years of experience in sales
• experience: A minimum of 3 years international sales experience
• 3+ years sales team management experience
• education: College / University degree

Earnings for position sales manager

Responsibility

• effectively manage all operations to ensure KPI’s targets and business objectives are met and maintained within production, quality, cost, delivery
• measurement of Quality, Cost, Delivery and People and produce statistic reports
• record accident information as required, followed by, completing any incident reports; carrying out follow-up investigations
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• to oversee general housekeeping requirements of the manufacturing floor, ensuring high standards of hygiene and tidiness
• quality KPI's
• ensure operations are conducted in compliance with ICG global quality specifications, whilst meeting customer SLA’s
• develop others to support the site talent and succession plan
• ensures compliance to all other HR Policies & Procedures
• responsible for yield improvement & non value-added process reduction
• ensure all activities on site are carried out in a safe manner, in line with policies, ensuring that all Health, Safety and Environmental statutory requirements are met
• to be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment
• this role is responsible for managing their shifts manufacturing process and production meeting all cost, quality, delivery and safety targets set by the Company, efficiently and consistently
• provide leadership and direction to all Manufacturing Shift Team Leaders and operatives in all aspects of the manufacturing operation
• ensure appraisals and reviews are effectively carried out with staff

Requirements

• good interpersonal, leadership and motivation skills
• at least 5 years’ experience as a Manufacturing Shift Manager or similar position
• at least 5 years’ experience working with a Warehouse / Production / Distribution Management System
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• experience working in a FMCG environment or any exposure of fast-paced manufacturing operation
• at least 5 years’ warehouse experience in a fast paced, high volume environment
• good knowledge of Continuous improvement & the Lean Principles
• an ability to carry out team briefings, participate in detailed shift handovers and write concise reports
• experience with co-ordinating and supervising work activities including shift personnel
• good awareness of supply chain
• must be able to demonstrate good organisational skills
• ability to delegate
• possess safety qualification preferable IOSH or NEBOSH
• have a willingness to operate flexibly over a wide range of work areas
• ability to think logically and solve problems effectively and efficiently
• be computer literate
• strong leadership presence
• resilient
• excellent communicator
• positive team player
• self-starter

Earnings for position manufacturing manager

Responsibility

• company Description
• ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content
• ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions
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• our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs
• full time, 37.5 hours per week
• hybrid working - 3 days in the office, 2 days at home
• ingram offers a compensation package that includes competitive base salary, incentive opportunities, and excellent, comprehensive benefits offerings
• we provide secure, cutting-edge, and profitable answers to the questions our publisher partners have about the changing opportunities in the book industry
• ingram Content Group is an affirmative action/equal opportunity employer
• thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format
• for more information about Ingram Content Group, or to view the job description and apply online, please visit our website at www.ingramcontent.com
• become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world
• all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information
• following-up of monthly bill reminders, contacting clients by both phone and email
• ad-hoc duties and project work as directed by the AR Supervisor
• to assist the AR Supervisor in the provision of a first-class credit control function and support the business
• processing of refunds requested by Customer Service, within the company guidelines
• to be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment
• reviewing and resolving customer overpayments, both new and historic, efficiently, and accurately
• oversee the dunning process for customers and ensuring smooth running
• dealing with various queries received into the shared email box
• general administration tasks to support the finance team as required

Requirements

• proven working experience as a Credit Controller and Accounts Receivable Clerk
• solid understanding of basic accounting principles, fair credit practices and collection regulations
• proven ability to calculate, post and manage accounting figures and financial records
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• data entry skills along with an eye for numbers and attention to detail
• hands-on experience in operating spreadsheets and accounting software
• customer service orientation and negotiation skills
• good verbal and written communication skills
• good problem-solving ability and experience of complex reconciliations
• able to respond effectively to changing priorities
• additional Information

Earnings for position credit controller

Responsibility

• job Summary
• monday - Friday 7.5 hour afternoon shift - 37.5 hours per week
• monday - Friday 7.5 hour afternoon shift
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• manages a team of distribution operatives in a busy warehouse
• communicates company goals, safety practices, and deadlines to team
• motivates team members and assesses performance
• provides help to management, including hiring and training, and keeps management updated on team performance
• communicates concerns and policies among management and team members
• monday - Friday morning shift 07:00 - 15:00
• work with the Warehouse Manager and other Team Leaders to manage and prioritize staffing assignments to ensure customer demand and production targets are met
• in addition to the above the Team Leader will perform other duties as reasonably requested by the management team
• works within the team in any role deemed necessary due to business needs ensuring distribution efforts are maximized on a daily basis
• execute and coordinate employee training to ensure that procedures are followed and meet all quality requirements
• maintain and improve working procedures
• agree and implement measures and targets, monitor and control performance, report on progress and initiate corrective action as required
• to be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment
• identify and support continuous improvement efforts with the Warehouse Manager and the continuous improvement team
• to deputise for the Warehouse Manager and other Team Leaders as and when required
• ensure Health and Safety compliance and programs are being followed where applicable
• to report any accidents, potential hazards to your Line Manager immediately
• constantly review working practices to provide cost-effective solutions
• set, monitor and review staff and shift performance
• supervise Goods in/out pick and pack dispatch, ensure accurate recording of distribution in-house

Requirements

• at least 2 years’ warehouse experience in a fast paced, high volume environment
• at least 2 years’ experience as a Supervisor
• good understanding of all distribution practices
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• at least 1 years’ experience as a Supervisor
• excellent Microsoft computer skills and computer literacy
• at least 2 years’ experience working with a computerized Warehouse / Distribution Management System
• proven track record of leading teams
• keen attention to detail
• leadership within a modern warehouse environment
• problem solving and continual process improvement experience
• track record of leading a warehouse team, bringing great leadership and team relationship building knowledge
• high level of drive and commitment
• good verbal and written communication
• fork Lift Truck License Holder – VNA / Reach / Counter Balance / High-Bay /Combi is desirable – training can be provided
• strong leadership skills
• resilient
• excellent communicator
• positive team player

Responsibility

• main Purpose of the Job
• to support team members in providing all required services to customers and manage Ingram Publisher Services day-to-day relationship with customers
• to develop the skill set of team members and to oversee training requirements as needed
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• main Duties
• manage the relationship with the customer base as a whole and on an escalated level where necessary
• to manage the personnel within the department
• to lead and motivate the team to deliver services to clients and customers providing complete information, ordering & system administration services to clients and customers of IPS including through telephone, email, other written and face-to-face contact with clients and customers, department colleagues and other IPS colleagues
• to ensure a fair distribution of tasks between team members and recommend changes to distribution of work between staff if needed
• set, monitor and review staff and shift performance
• in addition to the above the Manufacturing Shift Team Leader will perform other duties as reasonably requested by the management team
• undertake all other reasonable tasks and responsibilities as requested by your Manager
• cost KPI’s
• agree and implement measures and targets, monitor and control performance, report on progress and initiate corrective action as required
• identify and support continuous improvement efforts with the Manufacturing Shift Manager and the continuous improvement team
• to be the first point of escalation and resolution for difficult problems and queries relating to customers or staffing problems experienced by the team
• work closely with support staff such as Engineers, Operations, Supply chain, Quality and HR to resolve issues
• quality KPI’s
• people KPI’s
• participate with other departments in the process of setting up new clients into our systems and familiarising them with our services
• ensure compliance with Health & Safety regulations in accordance with company policy

Requirements

• GCSEs with English language and Mathematics required
• minimum 3 years’ experience in a customer service role
• minimum 6 months in a supervisory / team leader role
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• additional Information
• ability to work in a fast paced environment as a key member of a small team
• at least 3 years’ warehouse experience in a fast paced, high volume environment
• administrative skills
• at least 3 years’ experience as a Supervisor
• ability to prioritize workload and work on own initiative
• at least 3 years’ experience working with a Warehouse / Production / Distribution Management System
• attention to detail
• good English and numeracy skills
• problem-solving approach, and solutions-focused
• ability to work constructively with others
• ability to communicate appropriately with all levels of the organization
• customer-focused approach
• sets high standards and monitors and maintains quality and productivity
• sets clearly defined objectives