Salary at INCHCAPE RETAIL

Responsibility

• as a Volkswagen Vehicle Technician, you will be confident in conducting all aspects of vehicle maintenance and repairs
• as a Vokswagen Vehicle Technician, you will be confident in conducting all aspects of vehicle maintenance and repairs
• we’re currently expanding our bravoauto network with plans to open another retail centre in the Towcester very soon
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• carry our vehicle maintenance and repair
• utilising your technical knowledge
• in return, you would be working with a company that genuinely cares about its colleagues and customers
• as a bravoauto Vehicle Technician, you will be confident in conducting all aspects of vehicle maintenance and repairs
• testing, diagnosing, and resolving faults
• suggesting and making improvements to processes
• working on electrical and mechanical systems
• please do advise of any special requirements you may need within your application
• inspecting components for wear and tear
• main Responsibilities
• repairing and replacing parts
• conduct vehicle preparation, servicing, maintenance, and repair on a variety of makes and models
• checking vehicle subsystems
• you will also enjoy working on a variety of cars, have a professional attitude, and will ensure that the highest quality of service is maintained
• bravoauto is Inchcape's exciting new brand for our used car division and we have an amazing opportunity for an experienced Technician to join our talented team
• utilising your technical knowledge to inspect the engine and mechanical/electrical components to diagnose issues accurately, using computer-based diagnostic equipment
• liaising with customers where necessary
• completing all documentation to the required standard
• our bravoauto retail centres are committed to delivering optimum working conditions for employees, and are keen to ensure employees enjoy a positive work/life balance
• carrying out DVSA vehicle testing
• supporting other Technicians in the Workshop
• we offer both full and part time opportunities within our retail centres, as well as flexible start and finish times to support external commitments
• repairing and replacing broken or defective parts to resolve vehicle defects
• road testing vehicles to check for faults and repairs
• customer Introduction Reward - Refer someone to buy a car from us and we’ll pop some extra cash in your pay check
• report this job
• following checklists to ensure all procedures are completed
• maintain high standards of house-keeping
• maintain high standards of housekeeping

Requirements

• car Service
• motor Vehicle
• automotive
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• jaguar
• automotive Industry
• mechanic
• automotive Repair
• maintenance
• mechanics
• workshops
• vehicle Maintenance
• repair
• car Repair
• land Rover
• tool Insurance scheme - Inchcape cover up to value of £10k
• life Insurance - we give you the peace of mind when you need it most
• we are all about rewarding hard work at Inchcape, you’ll receive a competitive basic salary with a generous monthly bonus scheme. Your manager and the team will support so you can achieve your monthly targets and beyond

Benefits

• service car
• savings plan

Earnings for position vehicle technician

Responsibility

• providing competitive quotations for Contract Hire and other vehicle funding products
• you will be responsible for optimising the profitability of the Retail Centre whilst maintaining excellent customer relations
• ensure all compliance processes are understood and followed as per Inchcape Policies
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• deliver an incredible level of customer experience to our broker partners
• provide accurate up to date information and ensure customer records are maintained in line with Company and manufacturer standards
• ensure service level agreements are adhered to at all times
• the Ideal Candidate
• proactively promote specific vehicles and campaigns as directed by the Broker sales Manger
• previous experience within a sales or target driven role
• we can teach you what you need to know, so previous automotive experience not required
• main Responsibilities
• understand vehicle and deal offer for brands you are responsible for
• experience of delivering first class customer service in a customer facing environment
• reporting to the Business Manager, you will be focused on ensuring all customers are met to provide a consistent approach to our sales process, with a focus upon the customer being given a full 360 sales approach
• utilise and be competent using all funder platforms as directed by Broker Sales Manager
• excellent communication skills
• proactively manage a renewal process for existing customers to maximise retention
• drive to exceed targets
• within this remit, you will be responsible for ensuring the effective use of Inchcape sales processes and effective enquiry management, taking your customers on a journey from initial welcome through to negotiation and close
• we want you to naturally and curiously interact with our customers in the showroom, to deliver a great customer experience, ensuring that customer’s needs are thoroughly and accurately qualified, with their demands and needs are fully explored in order that we can recommend any appropriate add on products that meet their requirements, making sure that all customers are referred to the F&I leader
• comply with company policies and processes in relation to your role directly as well as the wider business
• influencing and negotiation skills, having the ability to identify and close the sale
• full EU driving licence
• in return we can offer the fantastic opportunity to join a highly successful team, excellent earning potential, fast track career progression opportunities, 5 day working week and the competitive benefits package associated with an International company
• sales and Customer Service experience

Requirements

• automotive
• customer Satisfaction
• dealership
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• communications
• automotive Industry
• communication Skills
• customer Care
• motor Vehicle
• sales Process
• sales
• exceeding Targets
• customer Service
• sales Executive
• car Sales
• lexus

Benefits

• company car
• savings plan

Earnings for position sales executive

Responsibility

• carry out all repairs according to best practice procedures
• carry our vehicle maintenance and repair
• conduct vehicle preparation, servicing, maintenance, and repair on a variety of makes and models
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• meeting acceptable safety and quality standards
• utilising your technical knowledge
• utilising your technical knowledge to inspect the engine and mechanical/electrical components to diagnose issues accurately, using computer-based diagnostic equipment
• interpret and implement technical instruction data
• testing, diagnosing, and resolving faults
• carrying out DVSA vehicle testing
• main Responsibilities
• use all paint mixing schemes and drying areas/equipment accurately for all paint repairs
• suggesting and making improvements to processes
• repairing and replacing broken or defective parts to resolve vehicle defects
• seek clarification from the Manager or Supervisor if a work order is not clear or seems incorrect
• working on electrical and mechanical systems
• complete assigned jobs within the estimated repair/paint times
• inspecting components for wear and tear
• road testing vehicles to check for faults and repairs
• safeguard the customer’s vehicle and its contents while in the workshop
• as a Smart Repair Technician you will be always thinking of how to achieve the highest standards in customer service, whilst ensuring that safety and quality are top of mind
• repairing and replacing parts
• ensure that all vehicles comply with safety standards when returned to customers
• A Smart Repair Technician has technical knowledge and a professional attitude, they are able to work to efficiency/productivity targets and have the skills to be a Smart Repairer
• checking vehicle subsystems
• following checklists to ensure all procedures are completed
• as a Smart Repair Technician you will support others in this busy environment and you will have the support of the brand to ensure that their knowledge and skills are up to date
• liaising with customers where necessary
• completing all documentation to the required standard
• fulfil all tasks to the customer’s complete satisfaction
• supporting other Technicians in the Workshop
• ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
• fulfil all tasks to the customer’s complete satisfaction The Ideal Candidate
• maintain high standards of house-keeping

Requirements

• motor Vehicle
• automotive
• paint
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• bodywork
• body Shop
• car Repair
• spray Paint
• spray Painting
• tool Insurance scheme - Inchcape cover up to value of £10k
• life Insurance - we give you the peace of mind when you need it most
• if you are looking to reduce your hours or wanting to work part time, we have an option of 16 - 24 hour contract for a vehicle technician to join the VW Manchester Van Centre
• we are all about rewarding hard work at Inchcape, you’ll receive a competitive basic salary with a generous monthly bonus scheme. Your manager and the team will support so you can achieve your monthly targets and beyond

Benefits

• service car
• savings plan

Earnings for position technician

Responsibility

• you will have excellent communication and organisational skills in order to deal with customers face to face or over the phone
• always delivering an incredible experience to all, whether internal or external customers
• as a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell
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• you are able to work to tight timescales and thrive on the pressure of a busy service department
• alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets
• as an experienced Service Advisor, you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair
• passion for the product and delivering incredible customer service will be evident in everything you do
• as a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre
• to maintain accurate customer records on Kerridge & Dialog
• main Responsibilities
• help deliver balance scorecard results for department to meet Manufacturers expectations
• book service and repair work always ensuring workshop and parts availability
• to convert as many inbound / outbound calls into bookings as possible
• to organise loan car bookings
• to achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum
• to invoice on time and accurately used warranty transactions are submitted and invoiced daily
• deputising for the service manager when they are away from the business
• to keep customers fully informed of progress and advise of extra work needed
• to provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
• to obtain and process payments according to Inchcape policy
• to make telephone follow-up / Up sell / Progress calls

Requirements

• automotive Industry
• bookings
• automotive
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• advisor
• car Service
• kerridge
• customer Experience
• customer Service
• customer Care
• dealership
• outbound Calls
• aftersales
• audi
• workshop
• in addition, some of our amazing benefits include
• we are all about rewarding hard work at Inchcape; you’ll receive a competitive basic salary with a generous monthly bonus scheme, which is uncapped
• as a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair
• your manager and the team will support you to reach your monthly targets so there’s no limit to what you can achieve

Benefits

• service car
• savings plan

Earnings for position service advisor

Responsibility

• as a Receptionist you will deliver an incredible customer service experience to all who enter the Retail Centre
• to be a success in this role, you will have
• answer and manage telephone system
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• our Receptionists are our Brand Ambassadors, reflecting the brand image and standards in everything they do
• excellent communication skills, both written and verbal
• accurately record calls & visits and relay messages in timely manner
• IT literacy
• main Responsibilities
• some invoicing & filing may be required
• incredible customer service skills
• manage customer waiting area and showroom - customers & housekeeping
• the ability to multi task and work under pressure
• A friendly and approachable manner
• as a Receptionist you will build rapport with our customers, establish their needs quickly in order to create a bespoke service for them
• meet & Greet Customers & Visitors and provide suitable refreshments

Requirements

• communications
• customer Service
• brand Ambassadors
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• receptionist Duties
• hosting Services
• lexus

Benefits

• service car
• savings plan

Earnings for position receptionist