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IN-HOUSE RESEARCH is looking for employees for positions:
researcher
researcher
Language
english
Responsibility
we predominately work with UK based house builders, speaking to their customers after they have moved into a new build home
THIS IS NOT COLD CALLING; customers will be expecting to complete our surveys
completing customer satisfaction surveys over the telephone to capture the “voice of the customer”
you will have excellent telephone and customer relations skills and be able to hold conversations with a variety of different customers
work independently and as a team to meet deadlines
entering customer feedback in real-time into the company database
engaging with customers to extrapolate how they felt about their buying experience
reporting to the Telephone Research Manager, Telephone Researchers are responsible for making outbound calls and conducting customer satisfaction surveys on behalf of our clients
Requirements
excellent spelling and grammar while taking accurate notes
excellent use of written and spoken English
self-motivated
excellent listening and communication skills with an attention to detail