store manager
Responsibility
Current offers for the position:
Assistant Store Manager London
Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Assistant Store Manager to join our Retail team at the West one Branch. Working as a Assistant Store Manager in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.The ideal Assistant Store Manager must:Be dedicated to knowing our brand and productBe dedicated to recommending and selling our products, and making sure that every customer is approached, listened to, and served to the best of our abilityGo the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smileConduct themselves in a professional manner, even in stressful situationsBe a team player – respectful and friendly to other team members. The success of the company depends on how well we all work togetherBe willing to learn and work hard.A strong sense of professionalism.Leadership skillsOrganisation and Delegation.Complaint management skills.Problem solving and communication skills.Mentoring skills.Interpersonal skillsThe ability to work well under pressure.Excellent verbal and written communication skills.In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.Your roles and responsibilities will include:· Creating a welcoming environment for customers in the store.· Providing excellent customer service.
Assistant Store Manager London
Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Team Member to join our Retail team at the Harrow, Lakeside, Ealing, Watford, West one, Hammersmith & Wealdstone branch. Working as an Assistant Store Manager in one of our stores, you will play a vital role in the team and go the extra mile to ensure that our customers have a positive and welcoming shopping experience.The ideal Team Member must:Be dedicated to knowing our brand and product.Be dedicated to recommending and selling our products, and making sure that every customer is approached, listened to, and served to the best of our ability.Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile.Conduct themselves in a professional manner, even in stressful situations.Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together.Be willing to learn and work hard.Have excellent communication skills.In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.Your roles and responsibilities will include:Creating a welcoming environment for customers in the storeProviding excellent customer serviceKeeping a high level of cleanliness and hygiene in the storeMotivating staff members to meet and surpass targets.Passing on managerial communications to other members of staff and ensuring that these are implemented.Maintaining and monitoring sto
STORE MANAGER London
Responsibilities:· Carry out a weekly stocktake of goods delivered from the production site.· Allocate shifts to your team.· Supervise the branch to ensure the most optimal system of operating· Direct the ways of worker training in the areas of safety, job functions and practices of retail.· Constantly observe and analyse quality of carried out practises to ensure compliance with Company policies and specification.· Creation and execution daily, weekly, and monthly schedules· Striving to reduce expenses and increase revenue of the branches.· Maintaining hygienic conditions for both employees and the kiosk.· Implementing all the company’s procedures and policies.· Communicating any problems or obstacles to Line manager.· Monitoring productivity rates, standards, and quality control.· Training and coaching team members, striving to constantly increase the productivity.· Implementing safety, health, environment, and quality requirements.· Liaising with the production team to ensure stock required is ready and delivered when required.· Liaising with Sales Manager to ensure the highest standard of the sales practices are carried out within the branch.· Providing consultation and guidance to team members to ensure the highest level of customer service.· Ensuring sales targets are met, monitoring the budget and motivating staff to attain objectives.· Maintaining detailed records and reporting all branch activities and operations, including the performance of employees, on a weekly and monthly basis.· Communicating and collaborating with Customer Services Manager to resolve and reduce complaints or issues and receiving the feedback openly and communicating it with the team.· Carry out extra duties as requested by Line Manager.Job Type: Permanent
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