HEALTHXCHANGE PHARMACY UK Salary
1ST FLOOR SACKVILLE HOUSE 143-149 FENCHURCH STREET LONDON EC3M 6BL ENGLAND
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Earnings on positions in HEALTHXCHANGE PHARMACY UK
HEALTHXCHANGE PHARMACY UK is looking for employees for positions:
customer service
Working hours
- full-time | Permanent
Responsibility
- act as a customer champion, delivering an excellent customer experience at all times and support with increasing our Customer Satisfaction levels
- review real-time, daily and weekly reports to monitor agent performance, ensuring agent availability is maximised, whilst reducing non-call related activities
- lead by example and positively influence and contribute to team culture
- ensure all team members are fully trained to complete their role through ongoing and regular coaching and training
- handle complaint escalations and provide coaching to team members for the resolution of customer complaints
- support with recruitment and induction for new starters
- manage the department shift rota, ensuring adequate staffing capacity to support business volumes
- monitor team performance, ensuring individual and team KPI’s are met
Requirements
- supervising: 1 year
- customer Service: 1 year
Earnings on positions in HEALTHXCHANGE PHARMACY UK
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1921 £