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GOMPELS HEALTHCARE is looking for employees for positions:
customer advisor
customer advisor
warehouse operative
graphic designer
Working hours
full-time | Permanent
Responsibility
this is a key role within our organisation ensuring that we provide the best possible service to our customers
we are looking for someone with the desire to grow and develop themselves
gompels Healthcare Ltd is seeking a talented Customer Advisor to join our team supporting customers with enquiries, customer records, ordering, billing and complaint resolution
we leave you to make the decisions, do what is best for the customer and empower you with great IT systems, focus groups and opportunity to make suggestions and contribute to the development of the business
although customer service is our primary focus, this role will also give you the opportunity to expand your skills in other areas of the business
this will be an ever evolving role that will let you expand your skills and knowledge of the wider business, working and learning in other departments in addition to customer service
responding to all customer contacts, through phone, email, written correspondence and social media. Managing and responding to all customer complaints as required
Requirements
A flexible approach to work
A resolution approach to customer service and an understanding of the significance of personal and emotional connections
strong written and verbal communication skills vital
A high level of productivity and the ability to manage your own workload in a fast paced environment
A desire to learn, grow and develop within the business
experience in dealing with customer queries preferable
A drive and passion for helping customers and wowing them with every contact, ensuring that the customer journey is delivered right first time
experience of outbound calling and up-selling of products and services an advantage