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GOLDEN LANE is looking for employees for positions:
housing officer
housing officer
financial accountant
Responsibility
investigate and respond to anti-social behaviour reports
responsible for the housing management service delivery requirements on a defined patch, and provides services including tenancy management, guidance and support to tenants to maintain their tenancies, housing benefit claim support for new tenants, and liaison with prospective tenants and conduction the tenant sign up process
responsible for all tenancy queries, to resolve and provide a solution or an agreed plan of action that may then involve other internal or external stakeholders
to provide information, advice and guidance to enable tenants to understand their rights and responsibilities and implement plans to manage those responsibilities
responsible to achieve individual performance objectives, targets, and service standards and contribute to the achievement of the team and organisation plan targets and objectives
ensures that housing management services comply with any regulatory, contractual requirements and meet GLH standards, completing effective records and reports in a timely manner