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GOLDEN ATARA is looking for employees for positions:
customer service administrator
customer service administrator
Language
english
Education
GCSE or equivalent
Responsibility
drafting emails and letters to clients and social workers
taking minutes of meetings
ensuring that both care workers’ and clients’ files remain compliant and chasing up key documents as and when required
maintaining and updating compliance dashboards
manage and Monitor the alerts on Birdie to ensure care staff are conducting visits at the allocated time
answering telephone calls and liaising with clients, their relatives, GP, Pharmacy and our partners in the local authorities, in a courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents
communicate with clients and their representatives if their scheduled care and support are running behind the allocated time
providing the Manager with reports as and when required