GENESIS MOTOR UK in London Salary
73 CORNHILL LONDON EC3V 3QQ UNITED KINGDOM
TIN: 12224556
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Earnings on positions in GENESIS MOTOR UK
GENESIS MOTOR UK is looking for employees for positions:
customer services manager
Working hours
- full-time | Permanent
Language
- korean
Benefits
- company car
Salary
- salary
Responsibility
- as our Customer Services Manager, you will become our ‘customer champion’
- creating and a establishing a Customer Services Department, including systems, policies and processes
- investigating complex complaints and problem solving with relevant stakeholders
- applying all appropriate resources available to resolve cases, using both financial and non-financial tools
- retain customers within our brand and use challenging circumstances to react positively and turn customers into brand ambassadors
- work in collaboration with the business to manage crisis topics eg. Recalls, Newspaper articles, etc
- judging the most appropriate support for customers and retailers with goodwill and vehicle repurchase decisions, minimising cost exposure to the company whilst maintaining the ethos of our strategic customer promise
- to proactively monitor and report on key trends in consumer behaviour, key product issues and retailer performance, using this insight to propose effective solutions to senior management
Requirements
- outstanding written and oral communication skills, with an ability to adapt your communication style to meet new audiences and channels
- A proven track record of managing a Customer Services Department in a fast paced B2C business
- A team player - track record of quickly build rapport and contribution to a team in a productive way
- knowledge and experience of applying legal and regulatory principles to outcomes in a commercially sensitive environment
- excellent coaching, management and negotiation skills gained in a customer-facing role
- A customer centric, commercial mindset
- evidence of continue improvement actions in developing a customer services department
- you will have excellent presentation skills