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GARIOCH SPORTS is looking for employees for positions:
operations manager
operations manager
Responsibility
to be the lead contact for all facilities
manage ALL key delivery areas and operations across the facility and services
coordination of plans with the centre team across the services within GSC
considered a ‘go to’ person, recognised as a role model internally and externally
effectively manage all cost management areas under your control and initiate any business case outcomes to support improved customer experience initiatives
monitor and manage the wellbeing and fitness timetable offering, assessing classes performance whilst developing the timetable appropriately for GSC
credible across service areas, creates positive working environments, manages conflict
dealing with general feedback from members of the public
Requirements
successful identification, support and delivery of solutions that support an improved customer experience
challenges all processes that impact our customers receiving the best possible experience
increased customer user feedback from customers visiting GSC
constructively and continually challenges organisational norms, looks for creative solutions to deliver tangible improvements
continually identify opportunities to improve the customer experience and the development of programs for users within the centre
deliver change initiatives identified internally or from external good practice to support these opportunities
implements and monitors improved governance, standardised process and procedures
develop capability and motivate the centre operations and wellbeing/fitness teams to support the delivery of projects and service