Salary at Frugi

Responsibility

• provide accurate product data files and imagery to key wholesale accounts
• wholesale sample management and support the wholesale team with preparation and attendance at trade shows and other events
• create wholesale customer invoices by phase and raise customer POs on MNP stock management system
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• update all agreed weekly, monthly, seasonal and annual sales report for wholesale, and create any ah hoc requests
• develop close working relationships with all internal & external key partners
• manage NuOrder wholesale ordering portal on a day-2-day basis and be known as the ‘super user’. Work with wider wholesale team to launch, manage and record all seasonal collections and orders
• work with merchandise team on stock allocation and management for wholesale
• be known as the ‘super user’ for all partner platforms, by owning all admin and back-end relationships with consignment and drop ship accounts. Work with wholesale manager on all key meetings with consignment and drop ship accounts
• work with buying, merch and photography teams for product data information
• key contact for customer service in the sales team
• support wholesale team with strong relationships with third party customers – attending relevant meetings

Requirements

• must be data driven, highly numerate with strong analytical and data mining skills
• must be commercially minded and have a basic understanding of commercial, financial, brand, trade marketing, visual merchandising & operations
• must be enthusiastic, persuasive combined with a strong customer focus
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• consistently demonstrates drive, energy and resilience to work in an agile trading environment
• some experience of influencing and negotiating with teams at all levels and across multiple functions
• be sales driven and commercially aware of the fashion market and relevant trends
• must be highly organised and self-motivated
• must be highly resilient, tenacious and results oriented
• ability to be a brand advocate and encourage such advocacy
• must be able to operate at an operational levels and have an appropriate attention to detail

Responsibility

• provide accurate and sound advice to employees and managers, as required, on our policies and procedures
• maintain accurate, up-to-date HR systems and employee records while always ensuring confidentiality and accuracy
• compile information to provide to the accounts team for monthly payroll, including hours, sickness, holiday, and unpaid leave
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• identify training needs within the business and organise training courses as required
• function as the first point of contact for all employees and resolving first line queries in a customer focussed and timely manner
• provide support and advice to line managers on formal and sometimes complex HR processes
• regularly measure employee satisfaction, analysing and reporting results and identifying areas that require improvement. Provide well considered solutions for improvements
• lead and manage the recruitment process end to end for each vacancy, collaborating with hiring managers to shape a robust and thorough selection process
• manage all employee administration throughout their lifecycle with the company, including onboarding, probation reviews, amendments to terms and conditions of employment, benefits, annual performance reviews, reference requests and leaver correspondence
• working with HR managers within the Refined Brands group to provide HR support to group and cross-brand departments
• compile, analyse and present key HR data, for example staff metrics, holiday data, sickness absence, turnover data, providing ad hoc reports as required

Requirements

• HR: 2 years

Responsibility

• be the passionate driving force behind the Frugi organic social channels and groups, present and new
• manage the daily social media admin, actively engaging with our online community whilst creating inspiring and stimulating content
• keep up to date with communication trends, consumer insights and developments, competitor analysis and sustainability news
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• organised and monitored, compile monthly PR, influencer, and social media reports for the business with recommendations for growth and development
• responsible for creating brand and campaign copy across the business
• work across departmentally to gather exciting news and developments for our community, attention to detail and accuracy is key to delivering informative and honest updates
• plan activity with credible partners, including giveaways, interviews and articles that represent the brand and support brand values
• support the Marketing Managers and the wider team in overall company marketing strategies, internal and external
• manage influencer activations for paid placement and gifting partnerships, from sourcing, gifting, contracting, and budgeting to increase brand awareness, social engagement, follower growth, and website traffic

Responsibility

• process orders and catalogue requests placed by telephone, email, & post in a timely & accurate manner
• build strong internal relationships within the business
• act as the first point of contact for customers, clients and partner organisations, communicating effectively and efficiently with customers and colleagues in a professional, courteous and timely manner
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• assist with Trade and Consumer accounts
• answer a high volume of calls and maintain a rapid response rate to agreed standards, striving for high order value through link selling and customer rapport building, remaining calm and providing a professional response at all times
• assist with any customer related support for company acquisitions or mergers
• professionally respond to sales and customer queries using a problem-solving approach to find solutions for customers, resolving complaints and queries as necessary
• this will be achieved through diffusing any difficult situations; responding to written communications in accordance with departmental standards, ensuring accurate information is provided and spelling & grammar is correct; where appropriate, recognising situations outside of your control passing these on correctly
• carry out any reasonable additional tasks as requested to support the effective running of the business
• contact customers by letter, email and/or telephone in support of planned or unplanned promotions and audits or to increase sales figures as directed by the Manager or the Supervisor providing information to customers of current or special offers available

Responsibility

• the role will include using step ladders and lifting boxes of stock
• you will use a mobile handheld device to accurately pick and sort customer orders
• you will achieve the daily performance target for the task and work to deadlines

Requirements

• accurate Data Entry: 1 year
• fast pace: 1 year

Earnings for position order picker