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FIRST EDUCATION is looking for employees for positions:
project coordinator
project coordinator
supply teacher
teacher
english teacher
events manager
compliance manager
centre manager
manager
telesales agent
marketing coordinator
Responsibility
owning for the participant journey from welcome pack to final certificate with your expert support on our program and personal touch
running orientation calls to clarify expectations, answer questions and prepare participants for the program ahead
communicating and responding to participant queries in a timely, supportive and professional manner
hosting participants at Ashridge House to ensure the best program experience
delivering excellent technical facilitation and troubleshooting for online programs
creating and organising excellent welcome packs, program portals and any program materials, together with your Project Manager and Program Director, according to the program timeline
providing insights to program review meetings to identify improvement areas for future programs
liaising with Ashridge House to arrange any program logistics such as teaching room set up, accommodation, meals, and transport
Requirements
degree or equivalent and track record of good academic grades
experience in customer service, understanding what it takes to create the best customer experience
preferably, experience working with B2B clients but not necessary
confident with technology such as Zoom, Microsoft Teams and preferably Salesforce