EXCHANGE COMMUNICATIONS Salary
EXCHANGE HOUSE 11-17 KERR STREET KIRKINTILLOCH GLASGOW G66 1LF UNITED KINGDOM
TIN: SC582715
EXCHANGE COMMUNICATIONS
Earnings on positions in EXCHANGE COMMUNICATIONS
EXCHANGE COMMUNICATIONS is looking for employees for positions:
administrator
Working hours
- full-time
Language
- english
Requirements
- minimum 1 years’ experience working within a telecoms managed service provider
- proven track record of delivering exceptional customer service in a managed service role
- experience in managing faults, communicating with carriers, working to SLA’s, billing, IP and hosted telephony is essential
- have excellent interpersonal skills
- be motivated, a self-starter and team player
- attention to accuracy and detail
- ability to prioritise and time management
- competent decision maker
Responsibility
- support and assist the sales and bid teams with quotes, pricing, solutions when required
- maintain company database accurately logging all orders, faults, and quotes on the CRM system
- prepare monthly billing accurately liaising with the Finance team to ensure correctly executed
- provisioning of fixed line install and transfers of PSTN, ISDN2, ISDN30, data connectivity, ADSL, FTTC and FTTP as well as Inbound and outbound voice products, IP telephony and hosted telephony
- actively engage with other teams and senior management to discuss solutions, new business ideas, key analysis of MS services provided
- placing customer orders, this will involve liaising with customers and network providers to ensure smooth and efficient delivery of our products and services
- aptitude to manage faults incidents from 1stline support through to resolution, logging to carriers and bring to resolution within service level agreement whilst providing regular customer updates
- ensure full knowledge of company portfolio, products and services are attained to order to prepare customer quotations and assist the sales team secure new business