EVERYONE HEALTH is looking for employees for positions:
contact centre advisor
Working hours
full-time
Salary
salary
Education
GCSE or equivalent
Responsibility
MAIN PURPOSE - To provide an important role within the Clinical Contact centre team
use clinical systems, to manage patient data for accurate record keeping
prioritise, organise and manage own workload in a manner that maintains and promotes high quality
support patients with an initial triage into appropriate services, providing empathetic and motivational support, to ensure a professional entry into the service
provide day to day triage support within Everyone health contracts including. handling telephone calls/messages, electronic communication, appointment management and updating patient records
understand and adhere to strict confidentiality and safeguarding protocols
to be the main point of contact throughout patient’s journey of care, from initial access to signoff, support navigation and access into interventions within the service as well as support to access wider community services
escalate patient issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries
Requirements
excellent communication skills – written, verbal and non-verbal, and listening skills
emotionally sensitive and empathetic to members of the public accessing our service
respond effectively to referrals in line with agreed service protocols
computer literate – ability to maintain and monitor information systems
value and respectful of other people – regardless of background or circumstances
customer service: 1 year
sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers
methodical and highly organised approach to work and able to carry out regular, systematic tasks repeatedly either independently or part of a team
service manager
Working hours
full-time
Salary
salary
Education
A-Level or equivalent
Requirements
service manager of community services: 1 year
delivering training workshops: 1 year
payroll administrator
Working hours
part-time
Salary
salary
Requirements
an exciting opportunity is available for a HR and Payroll Administrator at our Head Office in Hinckley, Leicestershire
payroll calculations
experience with working with different employee contracts eg NHS
reviewing and updating general HR policy and procedures
keeping track of current legislation and changes, such as Right to Work
support queries with staff log ins to various system
nurse
Working hours
full-time | Part-time
full-time
Salary
salary
Requirements
NMC Registered Nurse
nurse prescriber
public Health or Specialist related degree
master’s degree
an experienced specialist Nurse with experience in delivering and leading community-based prevention and treatment services to a high quality
community nursing experience
oversight of evidence-based health improvement and public health programmes within weight management services for community-based service users
experienced in data collection, collation, and reporting
Education
master's
Responsibility
recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals
co-ordinate the provision of specialist services to patients, within the community setting, effectively liaising with multidisciplinary colleagues
be responsible for assessing and care planning for clients in the speciality. To interpret information and take appropriate action and to lead others to do the same
act as an advocate for patients within the service, to ensure a patient orientated approach to the delivery of care and to meet standards within the relevant guidelines
support and enable patients and carers to make informed decisions relating to their treatment and management
ensure that patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs, and doctrines
promote high quality clinical care, and assist in the development of the specialist service, using evidence-based practice and clinical standards
develop and run nurse led clinics where the post holder will co-ordinate the treatment in conjunction with medical staff and provide treatment which may include prescribing of medication
service administrator
Working hours
full-time | Part-time | Contract
Language
english
Salary
salary
Education
GCSE or equivalent
Responsibility
to support with the initial triage of patient’s referred to the service
to use the Impact clinical system, our patient data management system
provide day to day triage support for the service e.g. handling telephone calls/messages, electronic communication, appointment management and updating patient records
take lead to organise day to day office tasks and resources management
prioritise, organise and manage own workload in a manner that maintains and promotes high quality
escalate patient issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries. when needs exceed the skills and competencies of the virtual behaviour change team
utilise a range of communication methods including digital technologies, telephone, email and text to ensure patient-led support is proportionate to individual need
be an ambassador for the Southend-on-Sea service, promoting the service to members of the public and other stakeholders/ partners, where appropriate
Requirements
experience of using the data systems and Microsoft Office
excellent communication skills – written, verbal and non-verbal, and listening skills
raising public awareness and provision of consistent healthy lifestyle messaging, on issues relevant to the health of the community
highly organised, enthusiastic and have exceptional interpersonal skills
to be able to use the SystmOne clinical system and Microsoft Office
encouraging participation in activities
managing own workload, to ensure tasks are completed on time and to a high standard
professional in your approach to work with flexibility, good time management and planning skills
nutritionist
Requirements
§ Relevant degree/postgraduate degree in nutrition, or a minimum of 2 years' experience in this field
§ Member of the Association for Nutrition or BDA
§ Ability to direct and co-ordinate programmes of care working autonomously and collaboratively
§ Experience of delivering high quality patient nutritional support through 1-2-1 and group settings
§ Ability to produce detailed, accurate, patient nutrition care plans
§ Experience of devising and leading treatment programmes
§ Experience of working with patients of different cultures, genders and ages in targeted communities, in particular older people
§ A commitment to continuous service improvement with expert insight into patients’ needs, so that all patients receive high quality care
Responsibility
§ Be an ambassador for Everyone Health, promoting the Healthy Communities Lifestyle Service to members of the public and other stakeholders/ partners, where appropriate
§ Able to take specific deliverables and use appropriate policies, principles, and guidelines to ensure successful delivery
they’ve been removed from any professional register or licensing register