EVERYONE HEALTH Salary
2 WATLING DRIVE HINCKLEY LE10 3EY ENGLAND
TIN: 04215584
EVERYONE HEALTH Premium profile inactive Premium profile inactive
Earnings on positions in EVERYONE HEALTH
Estimated salary
£ 1889
Median salary at EVERYONE HEALTH
£ 1760 Lowest salary
£ 2141 The average salary
£ 3416 Highest salary
Do you believe that workers at EVERYONE HEALTH are paid fairly?
EVERYONE HEALTH is looking for employees for positions:
contact centre advisor
Working hours
- full-time
Education
- GCSE or equivalent
Responsibility
- MAIN PURPOSE - To provide an important role within the Clinical Contact centre team
- use clinical systems, to manage patient data for accurate record keeping
- prioritise, organise and manage own workload in a manner that maintains and promotes high quality
- support patients with an initial triage into appropriate services, providing empathetic and motivational support, to ensure a professional entry into the service
- provide day to day triage support within Everyone health contracts including. handling telephone calls/messages, electronic communication, appointment management and updating patient records
- understand and adhere to strict confidentiality and safeguarding protocols
- to be the main point of contact throughout patient’s journey of care, from initial access to signoff, support navigation and access into interventions within the service as well as support to access wider community services
- escalate patient issues and concerns to specialist teams when needed, using agreed mechanisms to document need, action and result, recognising skills boundaries
Requirements
- excellent communication skills – written, verbal and non-verbal, and listening skills
- emotionally sensitive and empathetic to members of the public accessing our service
- respond effectively to referrals in line with agreed service protocols
- computer literate – ability to maintain and monitor information systems
- value and respectful of other people – regardless of background or circumstances
- customer service: 1 year
- sound interpersonal skills with proven ability to work effectively with all levels of colleague, staff representatives, managers, external agencies and service providers
- methodical and highly organised approach to work and able to carry out regular, systematic tasks repeatedly either independently or part of a team
Earnings on positions in EVERYONE HEALTH
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2141 £