EVENT INSURANCE SERVICES

Responsibility

• deal with incoming enquiries from brokers, agents and direct clients
• make outbound calls to customers
• query resolution
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• achieve productivity, performance & quality targets
• develop and maintain a positive working relationship with customers
• operate as an effective team member
• adhere to company policy and procedures
• ensure compliance with telephone script guidelines and quality targets
• position: Assistant Underwriter Department: Underwriting Department
• reporting to: Underwriting Manager
• maintain accurate customer information records during and at the end of call to ensure we have a customer history
• deal with and distribute incoming calls appropriately and in line with the restrictions of your licence. Taking messages and transferring calls where necessary
• make outgoing calls to customers who have completed the online application to answer any queries and help them with the application process with the ultimate aim to complete the policy
• ensure customer calls are dealt with in accordance with the standards and service level agreements of the department
• HMT diary - research three policies per day and record the outcome, escalating any concerns to the Underwriting Manager
• relationship: Underwriting Department
• resolve customer complaints and queries by investigating their history and liaising with internal operational management to provide a quick and effective solution to maintain a superior customer experience

Earnings for position customer service assistant

Responsibility

• deal with incoming enquiries from brokers, agents and direct clients
• make outbound calls to customers
• query resolution
  Show more +7
• achieve productivity, performance & quality targets
• develop and maintain a positive working relationship with customers
• operate as an effective team member
• adhere to company policy and procedures
• ensure compliance with telephone script guidelines and quality targets
• position: Assistant Underwriter Department: Underwriting Department
• reporting to: Underwriting Manager