EASTQUAYIT

Responsibility

• senior Service Desk IT Engineer eastQuay IT, North Shields, NE29 7SE
• senior Service Desk Engineer
• you will be joining our existing team and using your skills and experience to increase our technical capabilities
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• we are a Managed Service Provider based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services
• we are a forward-thinking company with a growth mindset, seeking an experienced 2nd line engineer to join the team in providing excellent IT remote support to our clients
• as a senior engineer you will deal with complex tickets other members of the team are unable to; provide internal support via documentation and training; assist in occasional project work; and attend site visits across the North-East and further where an enhanced level of technical expertise is required
• A company vehicle will be provided for these situations and flexibility for working hours will be required occasionally to ensure work is completed before leaving site
• to succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years’ professional experience in a similar role

Requirements

• knowledge of VMWare ESXi / vSphere management
• experience working for a managed service provider or similar IT support business
• knowledge of Hyper-v
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• experience with a remote monitoring and management tool
• MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune
• professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA
• VOIP phone provisioning, call routing, and sound quality troubleshooting
• good understanding of file / sharing permissions
• advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc
• the right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers
• excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable
• customer service: 3 years
• technical support in a similar role: 3 years
• full UK manual driving license
• quick, accurate typing and good use of spelling and grammar
• experience diagnosing and resolving complex technical issues

Earnings for position senior engineer

Current offers for the position:

Responsibility

• liaising with internal colleagues to ensure the correct solution is implemented first time
• shortlisted candidates will be contacted directly by the Service Delivery Manager for a pre- screening call where we will discuss your experience, what you are looking for in a position, and how you may be compatible with the role

Requirements

• A good level of technical knowledge and experience
• experience working for a managed service provider
• understanding of file / sharing permissions, Active Directory and MS365 administration
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• experience with a remote monitoring and management tool
• networking knowledge
• prior experience in a similar role, ideally with an MSP background
• client experience certifications such as Helpdesk Habits etc
• excellent written and oral communication skills
• experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi
• interpersonal skills and a willingness to make correct support decisions and ask for help when necessary
• experience attending client sites
• full UK manual driving licence
• remote troubleshooting
• professional IT certifications such as Microsoft MCP, MCSA or MCSE, CompTIA Network+ etc
• customer service: 1 year
• technical support in a similar role: 1 year

Earnings for position it support engineer

Current offers for the position: