cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple – to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience
this year our journey continues and in a big way – in February 2023 Fern Trading announced the consolidation of Cuckoo, Giganet, Jurassic Fibre, Swish Fibre, and AllPoints Fibre into a single Fibre To The Premises operating entity to accelerate full-fibre delivery in the UK
we have got off to a great start, having been voted the UK’s best broadband provider for customer service twice
the unification of these businesses will enable us to combine resources, knowledge and expertise to hasten and grow full fibre network access across the UK
now, by combining our regional operations, we are building a national ISP alongside a national wholesale network that can serve millions and achieve our new joint mission to be the UK’s most recommended way to connect
to take us on this journey and achieve our mission we need a Telesales Managaer
establish a clear recruiting plan and funnel for salespeople to ensure the team’s growth is aligned to the business’ needs
Requirements
proven Track record as a Sales/Customer Manager preferably within telecoms, utilities or energy sectors other areas considered
strong understanding of start-up and scale up demands and culture
extensive demonstrated success in current or previous roles
hands-on and able to get into the detail to maximise outputs from the defined areas
highly digitally literate, experienced with modern digital sales and customer tools
analytically minded, comfortable working with data to build plans
experience of quickly scaling a sales function in a start-up would be a distinct advantage
ability to lead multiple teams across multiple geographies
management accountant
Requirements
qualified accountant, ideally CIMA, ACCA or ACA
experience with an ERP system is favourable. Netsuite experience would be an asset
we're offering a salary package range of £67,000 with staff incentives
Responsibility
to take us on this journey and achieve our mission we need a…”
cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple – to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience
this year our journey continues and in a big way – in February 2023 Fern Trading announced the consolidation of Cuckoo, Giganet, Jurassic Fibre, Swish Fibre, and AllPoints Fibre into a single Fibre To The Premises operating entity to accelerate full-fibre delivery in the UK
we have got off to a great start, having been voted the UK’s best broadband provider for customer service twice
the unification of these businesses will enable us to combine resources, knowledge and expertise to hasten and grow full fibre network access across the UK
now, by combining our regional operations, we are building a national ISP alongside a national wholesale network that can serve millions and achieve our new joint mission to be the UK’s most recommended way to connect
to take us on this journey and achieve our mission we need a Management Accountant to support the Head of Finance with a key focus on the production of the monthly management accounting pack, ensuring financial records are kept up to date and accurate, and the preparation of other financial reports as required
assist in provision of data for budget preparation by the FP&A team
telesales executive
Responsibility
to take us on this journey and achieve our mission we are on the search for Telesales Executive's based in Reading
cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple – to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience
to take us on this journey and achieve our mission we are on the search for Telesales Executive's based in Exeter and Reading
we have got off to a great start, having been voted the UK’s best broadband provider for customer service twice
you will be working closely with the wider sales team to develop the new customer pipeline and ensure our customers are looked after seamlessly
Requirements
outbound sales experience is essential
previous experience of working in a customer service, sales or telesales operation
you will be experienced and focused on delivering great customer service
you will be able to take feedback and be committed to working on your personal development
experience within the Telecoms industry desirable, but not essential
we're offering a salary package of £33,000 OTE with staff incentives
you will be a good communicator and enjoy talking to and listening to customers, ensuring attention to detail with the ability to handle and overcome objections from customers
sales manager
Responsibility
to take us on this journey and achieve our mission we need a Channel Sales Manager for the South of England
cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple – to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience
you will serve as the primary point of contact for our agency partners, fostering strong partnerships and maximising revenue opportunities
this year our journey continues and in a big way – in February 2023 Fern Trading announced the consolidation of Cuckoo, Giganet, Jurassic Fibre, Swish Fibre, and AllPoints Fibre into a single Fibre To The Premises operating entity to accelerate full-fibre delivery in the UK
we have got off to a great start, having been voted the UK’s best broadband provider for customer service twice
the unification of these businesses will enable us to combine resources, knowledge and expertise to hasten and grow full fibre network access across the UK
now, by combining our regional operations, we are building a national ISP alongside a national wholesale network that can serve millions and achieve our new joint mission to be the UK’s most recommended way to connect
as a Channel Account Manager, you will be responsible for managing the relationship with external field sales agencies to drive sales and achieve business objectives
team leader care
Responsibility
to take us on this journey and achieve our mission we need a Customer Care Team Leader
cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple – to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience
this year our journey continues and in a big way – in February 2023 Fern Trading announced the consolidation of Cuckoo, Giganet, Jurassic Fibre, Swish Fibre, and AllPoints Fibre into a single Fibre To The Premises operating entity to accelerate full-fibre delivery in the UK
we have got off to a great start, having been voted the UK’s best broadband provider for customer service twice
the unification of these businesses will enable us to combine resources, knowledge and expertise to hasten and grow full fibre network access across the UK
now, by combining our regional operations, we are building a national ISP alongside a national wholesale network that can serve millions and achieve our new joint mission to be the UK’s most recommended way to connect
training and mentoring new team members to ensure they have the skills and knowledge necessary to succeed in their roles
product designer
Requirements
A solid understanding of the UX design process
strong visual design skills
experience with user testing methodologies
experience mapping end-to-end customer journeys
A strong portfolio demonstrating your critical thinking, process and craft
excellent knowledge of Figma
A broad range of skills covering the design process end to end: interaction design, visual design and prototyping
Responsibility
working in collaboration with the tech team to ensure designs are reviewed regularly before deployment
waiting staff
Working hours
full-time
sous chef
Working hours
full-time
recruiter
Responsibility
building and maintaining great relationships with Hiring Managers and key internal/external stakeholders to ensure effective collaborative working
manage candidate applications, including reviewing CVs/applications and shortlisting and arranging next steps using our ATS TeamTailor
complete screening calls with candidates to help determine cultural and values fit
ensuring pipelines for all live roles are kept up to date and relevant actions have been taken
provide administration support and input to the wider People and Talent Team
posting job adverts via our ATS and promoting them both internally and externally
Requirements
previous experience working within a fast paced recruitment focussed environment
life Inside The Nest
customer service
Working hours
full-time
Requirements
working within a fast paced environment or a start up/scale up company