CRAWFORD MOTOR COMPANY

Responsibility

• accurately input data
• ensure we are compliant with Client Service Level Agreements
• engage with all parties involved delivering excellent customer service
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• dealing with telephone queries, day to day within agreed service criteria
• customer will be the centre of everything that we do
• seek new opportunities to “sell” to existing and new clients
• instructing suppliers as and when necessary
• processing invoices, both interim and finals, referring where necessary
• ensuring all correct documentation is gathered prior to Loss Adjuster visit
• reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary
• managing/organising outstanding task to ensure exceptional service is maintained
• dealing with and liaising with insurers and policy holders as appropriate
• co-ordinate adjuster diaries
• ensure work is prioritised effectively
• build good relationships with team members as well as other areas of the business
• manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments. Appointment making, diary management
• contribute to the productivity targets through the effective planning and allocation of new and existing instructions
• formulate, allocate projects as and when required and ensure they occur within timescales and company/client requirements
• actively seek to develop oneself through a positive attitude and through the achievement of professional qualities
• maintain awareness of Business Continuity programme and role within it
• able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
• to add value to the customer journey by providing sound technical advice and keeping the policy holder informed at key stages
• to pro-actively handle claims from a variety of insurers in a manner that supports efficient and effective settlement for the policy holder
• actively seek to develop oneself and take responsibility for your own training and development

Requirements

• insurance claims handling experience anadvantage
• excellent customer service, organisational & communication skills
• ability to work on own initiative
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• exceptional communication skills both verbal and written
• ability to demonstrate attention to detail
• excellent PC Skills and ability to adapt to in-house systems easily
• IT skills
• ideally possess Insurance qualification but essential to show
• ability to work as an individual and as part of a team
• good organisation and attention to detail
• excellent customer service and communication skills
• confident telephone manner and must be able to demonstrate a high level of empathy
• A positive attitude and a proactive approach to solving problems
• ability to work under pressure
• able to co-ordinate a variety of actions concurrently
• able to demonstrate initiative and have a good sense of problem solving
• experience within the same type of role is desired however not essential as full training will be provided. Customer facing experience is essential
• willingness to develop and progress

Earnings for position claims handler

Responsibility

• ensure we are compliant with Client Service Level Agreements
• accurately input data
• engage with all parties involved delivering excellent customer service
  Show more +20
• customer will be the centre of everything that we do
• dealing with telephone queries, day to day within agreed service criteria
• instructing suppliers as and when necessary
• seek new opportunities to “sell” to existing and new clients
• ensuring all correct documentation is gathered prior to Loss Adjuster visit
• processing invoices, both interim and finals, referring where necessary
• managing/organising outstanding task to ensure exceptional service is maintained
• reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary
• co-ordinate adjuster diaries
• dealing with and liaising with insurers and policy holders as appropriate
• build good relationships with team members as well as other areas of the business
• ensure work is prioritised effectively
• manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments. Appointment making, diary management
• contribute to the productivity targets through the effective planning and allocation of new and existing instructions
• formulate, allocate projects as and when required and ensure they occur within timescales and company/client requirements
• actively seek to develop oneself through a positive attitude and through the achievement of professional qualities
• maintain awareness of Business Continuity programme and role within it
• able to demonstrate knowledge and/or awareness of FCA procedures and the TCF initiative
• to pro-actively handle claims from a variety of insurers in a manner that supports efficient and effective settlement for the policy holder
• actively seek to develop oneself and take responsibility for your own training and development

Requirements

• insurance claims handling experience anadvantage
• exceptional communication skills both verbal and written
• excellent customer service, organisational & communication skills
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• ability to work on own initiative
• excellent PC Skills and ability to adapt to in-house systems easily
• ability to demonstrate attention to detail
• IT skills
• good organisation and attention to detail
• ideally possess Insurance qualification but essential to show
• ability to work as an individual and as part of a team
• confident telephone manner and must be able to demonstrate a high level of empathy
• excellent customer service and communication skills
• good negotiation skills – for arranging appointments, negotiation settlement, explaining information
• extensive knowledge of Domestic claims with the ability to confidently deal up to the value of £50K
• ability to work under pressure
• A positive attitude and a proactive approach to solving problems
• knowledge of the claims process and information that needs to be gathered, assessed and reviewed
• ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
• able to demonstrate initiative and have a good sense of problem solving
• able to co-ordinate a variety of actions concurrently
• strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
• to understand what matters to the customer and accommodate this – putting yourself in their shoes
• strong Customer Skills
• experience within the same type of role is desired however not essential as full training will be provided. Customer facing experience is essential
• to understand what matters to the customer and to put this first – putting yourself in their shoes
• good communication skills with all stakeholders
• good IT skills, with a keen eye for detail
• highly experienced in resolving difficult & complex claims
• ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
• ability to communicate effectively and persuasively including report writing
• flexibility in travelling on adhoc occasions for training and meetings
• ability to work in a structured manner to drive for quality
• good customer service skills – there are times when we need to obtain certain documents of personal nature and customers may need additional insight as to why these have been requested
• due to the nature of our work, this role is subject to a satisfactory DBS check
• high personal standards of service delivery as a core skill
• ability to empathise and communicate at all levels
• evidenced ability to plan and organize workload
• willingness to develop and progress

Responsibility

• to provide an efficient and effective administrative service to support claim progression within the Subsidence Division
• to accurately input data on required systems
• to manage incoming and outgoing post and internal mail inbox systems
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• to really understand what matters to the customer and assist colleagues in putting this first
• to assist Team Manager by highlighting any blockages and failure demand identified within day to day work
• build strong relations with colleagues, brokers and suppliers to ensure seamless claims handling service
• to assist Team Manager by highlighting any blockages and failure demand identified within day-to-day work
• your role will include management of the FNOL process, opening and closing claims records, issuing invoices & Final Reports, managing the central email inbox, forwarding on post and various other ad hoc tasks as and when required to support your colleagues and the Teams overall Management
• capture feedback and continuously look for systems improvement to enhance the overall claims handling process
• you’ll also have the opportunity to be involved with project work from time to time, such as continuous process improvement or systems development input, or you could well develop your own project for improvements as ideas are always welcome
• to promote the Company ethics and values, focus on first principles of getting it right for the customer
• work as part of a wider team and assist colleagues to ensure a collaborative approach in meeting the day to day demands of the Subsidence Division
• to add value to the customer journey by providing a key support function where required

Requirements

• previous experience in an administrative role advantageous
• we’re looking for a well organised, self-motivated Team player that supports, understands and champions first class customer service
• excellent verbal and written communication skills
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• customer / Client focused – putting both first at all times
• quality focused – providing quality service to both internal and external customers
• strong computer literacy skills to make effective use of a variety of ICT platforms and applications
• team Player – working with colleagues throughout the business
• well developed interpersonal skills to build rapport with colleagues at all levels
• able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
• proactive – making sure KPI’s and SLA’s are met
• well-developed interpersonal skills to build rapport with colleagues at all levels
• reactive – responding to daily workloads as dictated by customer requirements
• the ability to handle and co-ordinate complaints and compliments
• good organisational and time management skills; to co-ordinate and deliver on a variety of actions concurrently, delivering every time to high standards
• an achiever of targets – working proactively to ensure KPI’s are met and exceeded
• A competent use of technology, including MS office. Training will be given on our Claims Software systems
• due to the nature of our business, this role is subject to a satisfactory basic DBS check

Responsibility

• to really understand what matters to the customer and put this first
• to ensure that time spent adds value to the repair’s lifecycle – undertake value work
• to accurately validate and process contractor invoices and estimates / repair schedules
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• to deliver a first class complaints and resolution process as part of the end to end repair handling service – progressing repairs efficiently and fairly in a manner that supports the customer and partners our client’s brands and values
• build strong relations with colleagues, clients, and contractors to ensure a seamless repair handling service
• to deliver excellence by working in partnership with our contractors against the key measures of reduced duration, cost control and customer satisfaction
• capture feedback and continuously look for systems and service improvements to enhance the overall repair handling process
• to identify and understand the nature of any blockages and failure demand – take ownership of issues and complaints to identify problems at root cause and adopt to getting it right first time to enhance the customer experience
• to promote the Company ethics and values, focus on first principles of getting it right for the customer
• to take sole responsibility for every repair personally handled – ensure parties are kept informed and work with others to build on end to end flow
• to proactively manage and resolve complaints and escalations within the repair process adding value to the customer journey

Requirements

• experience in customer service and relationship management
• direct experience as an end-to-end complaints handler
• sound technical skills to proactively manage building repairs
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• good problem solving skills to identify failure demand and initiate resolution
• insurance or Construction Qualification or commitment to achieve
• previous experience in property or building insurance claims handling or knowledge of building repairs highly advantageous
• excellent verbal and written communication skills, to convey technical information in a clear and concise way
• well-developed interpersonal skills to build rapport and manage customer expectations
• strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
• to understand what matters to the customer and to put this first – putting yourself in their shoes
• strong computer literacy skills to make effective use of a variety of ICT platforms and applications
• excellent Customer service skills or an understanding of the importance of a first-class service
• be committed to gaining an insurance qualification which will be fully funded
• due to the nature of our work, any offer is subject to a satisfactory work history and DBS check
• good organisational and time management skills; to co-ordinate and deliver on a variety of actions concurrently, delivering every time to high standards

Responsibility

• ensuring that the Company’s international accounting policies and procedures are being complied with within the UK
• ensuring all balance sheet accounts are reconciled to the supporting detail on a monthly basis
• providing financial support to the UK Management team and International Controller
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• providing financial support to the UK Management team and Corporate Controller
• ensuring that all required statutory and tax filings are made in a timely manner
• coordinating the completion of the annual budget
• coordinating the Company’s internal control documentation as it relates to requirements under the Sarbanes-Oxley Act
• reviewing the internal controls present and instituting effective controls to safeguard the assets of the Company or enhancing those controls where required
• supervision of the UK Finance team, including undertaking annual performance reviews
• liaising with Ernst & Young, the Company’s external auditors, in the preparation and filing of the tax returns and completion of the year end financial audits
• working with management to reduce investments in A/R and Work-In-Progress, and generate cash dividends to the parent company
• providing timely replies to inquiries made from the Atlanta Head Office
• resolving all intercompany disputes and outstanding balances by working with the other Regional Financial Controllers and Managing Directors. Also ensuring that quarterly intercompany conformations are performed on a timely basis

Requirements

• university degree
• intimate understanding of all aspects of financial management
• sound relationship management skills
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• ability to take initiative and be self reliant
• exceptional interpersonal skills
• excellent written and oral communication
• excellent report writing skills
• sound Treasury management skills