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CRAWFORD MOTOR COMPANY is looking for employees for positions:
regional manager
regional manager
customer service apprentice
receptionist / administrator
graduate surveyor
deputy general manager
domestic
accountant
property administrator
service advisor
financial controller
Working hours
full-time | Permanent
Responsibility
working with the RD ensure that each Adjuster’s caseload is managed
working with RD to identify and deliver training for all members of the team
ensure that all initial communications have been issued to the Insurer, Broker and Policyholder
handling non – technical complaints and refer technical/complex
complaint issues to RD / Risk and Compliance Manager
root cause analysis of complaints and implementation of correction plans
working with the Regional Directors to oversee the allocation of new claims ensuring the correct team is involved while ensuring a balance of claims to each Adjuster at all times
pro‐active management of claims to ensure compliance with SLAs, management of lifecycles etc
Requirements
strong analytical skills
IT literacy
customer focused
quality focused role – providing quality service to both internal and external customers
excellent communicator
has some gravitas/suitable personality to manage experienced individuals
team focused – working with colleagues throughout the business
reactive – responding to daily workloads as dictated by customer requirements