COPY CARE SERVICE Salary
22 BACKBRAE STREET KILSYTH GLASGOW G65 0NH
TIN: SC386113
COPY CARE SERVICE Premium profile inactive Premium profile inactive
Earnings on positions in COPY CARE SERVICE
COPY CARE SERVICE is looking for employees for positions:
service manager
Working hours
- temporary
Responsibility
- overseeing the development of Knowledge Articles and Tech Bar communications for End Users
- collaborating with Service Desk, Incident Management, Knowledge Management and Product Teams to provide the latest updates and guidance to End Users
- overseeing the production of Service Desk reporting and management information to identify problem management and continual service improvement opportunities
- providing timely reports up to the Head of Service Experience and other leadership via weekly governance forums or as required
- providing oversight of engagement with End Users, coordinating the team to ensure that resolution activities are executed in line with Tech Bar and Incident Management processes, within the agreed OLAs and KPIs for the applicable services
- coaching the team in excellent customer service management
- coaching the team to identify potential Major Incidents for escalation up to the Major Incident Management team
- identifying opportunities to provide training and development to End Users, collaborating with Product Teams to prepare to support End Users with new or changed services