CONNECT Salary
ROWAN HOUSE CHERRY ORCHARD NORTH KEMBREY PARK SWINDON SN2 8UH
TIN: 02008952
CONNECT Premium profile inactive Premium profile inactive
Earnings on positions in CONNECT
Estimated salary
£ 2011
Median salary at CONNECT
£ 1920 Lowest salary
£ 2052 The average salary
£ 2226 Highest salary
Do you believe that workers at CONNECT are paid fairly?
CONNECT is looking for employees for positions:
team leader
Working hours
- full-time
Education
- good standard of education
- at least 2 years of experience in a similar role
- delivering a telephone and / or online based service
- supervisory experience
- IT literate with full working knowledge of MS Office Suite planning and co-ordinating
- coaching & developing staff
- delivering customer focused services
- excellent communication and interpersonal skills
Requirements
- to ensure departmental KPI's are being achieved whilst adhering to SLAs
- to undertake 121's, meetings, appraisals and to comply with HR procedures in accordance with company policy
- to ensure adequate resources are available to meet customer and contract needs
- to provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors
- to coach, develop and motivate the team and monitor their performance on a daily, weekly and monthly basis to ensure all personal targets are being achieved in accordance with QMS
Responsibility
- handling complex customer complaints or enquiries
- reviewing the performance of staff, identifying training needs and planning training sessions
- the delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
- improving performance by raising efficiency
Earnings on positions in CONNECT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2052 £