as our customer service advisor on nights you will be dealing with a variety of incoming calls as a first point of contact for some of our high profile clients
you will be assessing the nature of the calls in order to transfer or escalate ensuring that each call has a valued outcome
our next induction for this role is Monday 27th March 2023. You would need to be able to start on this date and commit to a two-week office-based induction
our next induction for this role is Monday 6th February 2023. You would need to be able to start on this date and commit to a two-week office-based induction
pa
Working hours
part-time
Language
english
Salary
salary
Requirements
previously worked as a PA or Secretary is highly desirable
previous administrative experience at senior level including intelligent diary management
experience of organising/supporting with events would be an advantage
excellent attention to detail
ability to connect with in-house and external stakeholders at multiple levels
demonstrated ability to quickly learn and develop on the job to fill any skills gaps
ability to prioritise workload
when entrusted with confidential information, always handle it with utmost duty of care and tact
Responsibility
where required, review of email inbox to screen out unwanted emails and respond to simple requests and requirements
organise travel and logistics arrangements and prepare itineraries
daily management and co-ordination of the CEO's diary
reservations agent
Working hours
full-time
Salary
salary
Responsibility
ensure all relevant information is logged promptly and accurately for billing purposes
follows the internal Change Control process Complete tasks listed on the Team’s Checklist as requested by the Team Leader
complete all administrative tasks requested by a client, such as managing and making suitable amendments to directories to ensure client data is current and up to date
uses initiative to problem solve and identify inconsistencies on internal Workflows. Able to carry out process changes according to the needs of the client
regularly reviewing our Knowledge base to ensure processes and FAQS are up to date and relevant
regularly reviewing our knowledge base to ensure processes and FAQS are up to date and relevant
assist callers with reservation requests: booking; amending and cancellation of Rooms and/or Desks
strive to enhance the team’s relationship with internal stakeholders and external clients
team leader
Salary
salary
Requirements
switchboard/Call Centre: 2 years
personal assistant
Requirements
educated to minimum GCSE or equivalent
NVQ in Customer Service is an advantage
previous telephone customer service experience is essential
experience of using Microsoft packages – Word, Outlook, Excel
Responsibility
answer all calls, with politeness, proficiency, personality and professionalism
respond to all inbound emails in accordance with the requirements of the client
fully understand the ethos of providing highest quality customer service and to deliver this at all times
taking accurate and detailed messages where appropriate and sending them in a timely manner
answer all calls presented to you within the time limits set for the call and handle according to the requirements of the customer
liaise with all other members of the team to ensure an effective service is provided to all clients
support and advise your colleagues where possible
complete all administrative tasks requested by a client, such as managing and making suitable amendments to directories to ensure client data is current and up to date
Changes in earnings for the position personal assistant