COMMSWORLD

Responsibility

• collaborating with team members to identify automation opportunities and develop solutions
• writing and maintaining Ansible playbooks and Python scripts to automate routine tasks and processes on Juniper Networks routers
• troubleshooting and debugging automation issues as they arise
  Show more +7
• evaluating and recommending new automation tools and technologies
• development and maintenance of Commsworld’s Core Network
• engage in large scale customer projects to ensure the Commsworld Network can support
• resolving support escalations from 1st and 2nd line teams
• driving changes on the Commsworld Fluency network
• attending PoP’s to maintain up to date network documentation
• some out of office hours working and participation in an on-call rota

Requirements

• experience with Ansible and Python for network automation
• strong knowledge of networking protocols and technologies, including TCP/IP, BGP, and OSPF
• knowledge of MPLS technologies i.e. L2Circuit/VPLS/L2VPN/L3VPN
  Show more +19
• knowledge of MPLS signalling protocols, namely RSVP
• excellent problem-solving and troubleshooting skills
• experience with YAML and Jinja2
• excellent communication and collaboration skills
• familiarity with DevOps principles and practices
• providing telephone and ticket-based customer support
• certification in Juniper Networks routing and switching technologies
• diagnosing and resolving faults
• ensuring that customers are updated within agreed SLA's
• knowledge of Optical Networking
• 5+ years of experience as a Network Engineer, with experience working on Juniper Networks routers
• maintain accurate records of activity taken throughout the lifecycle of a ticket
• support the team manager towards continued improvement of team processes
• flexible and willing to work outside core business hours as and when required
• be forward thinking and welcome continuous career development
• knowledge / Skills / Background / Qualifications
• OSI Model
• juniper CLI
• juniper / Cisco / HP routing & switching

Benefits

• company car
• profit sharing

Responsibility

• manage Financial Analyst workload and development
• ownership of Annual Budget and Qtrly Forecast process
• work closely with Senior Exec team and CFO to solicit key inputs to process
  Show more +11
• own Elements of Mthly Management reporting and analysis
• ownership of long term 3 statement financial model and enhance functionality
• supply Chain analysis with cost reduction focus in conjunction with operations
• maintain customer and supplier contracts database
• manage Cash forecasting process
• financial modelling/review for bids as required
• review major contracts commercial terms and ensure being followed
• coordinate ESG reporting to LDC
• adhoc analysis and financial modelling as required to support the business growth trajectory
• key Focus on by product and by customer profitability analysis
• support CFO on potential M&A activities

Requirements

• qualified Accountant with relative PQE
• ability to deal with senior executives , challenge
• strong financial modelling skills
  Show more +3
• sharp, Inquisitive, analytical, someone who will provide insightful analysis
• process oriented
• ability to embrace change and improve processes

Earnings for position planning manager

Responsibility

• provide re-active and pro-active support for Unified Communications products
• as a minimum you may be called upon to undertake all or some of these activities as required
• providing remote 2nd Line Support remotely and onsite when required
  Show more +6
• provide 1st & 2nd level support to our customers and partners
• provide timely and effective resolution to support requests based on internal and external Service Level Agreements
• there may be a requirement for the post holder to participate in a regular on all rota
• based: Newbridge Edinburgh
• salary £26,000 + On Call & Overtime
• monitor system faults, identify customer issues and propose solutions to mitigate problems, incident management

Requirements

• feel comfortable and confident while providing the highest level of customer experience in a fast-paced work environment
• experience in deskside support or other user support functions
• are well organised and possess good technical knowledge
  Show more +13
• enjoy working in continuously growing company with advancement opportunities
• working experience of Voice over IP solutions and good understanding of Unified Communication concepts
• are self-starters with a demonstrated ability to learn beyond formal training
• good to excellent understanding of the IT and Telecommunications market
• are able and willing to obtain and maintain identified industry certifications for designated technology
• troubleshooting skills with attention to detail
• A full UK Driving License
• 8x8 Support certified
• mitel MiVoice Business Experience
• commsworld Hosted voice experience
• it and Telecommunications market: 1 year
• deskside support or other user support functions: 1 year
• strong written and verbal communication skills with the ability to communicate technical issues to management and understand client expectations to resolve issues that may affect system stability

Responsibility

• triage and categorise incidents raised by our clients, internal teams and 3rd parties
• work within defined client SLA’s for response, escalations and resolution of service requests and incidents
• liaise with end-users where necessary to elicit all information required to triage & resolve the incident
  Show more +4
• liaise with internal IT team where necessary to resolve incidents or identify accountability if the issue resides with internally hosted platform
• liaise with 3rd Party technology providers to report and progress ongoing issues
• to provide an effective Service Desk service to the organisation and their customers by taking calls directly from customers or by responding to their E mails
• to be responsible for ensuring accurate recording of incidents and customer requests in accordance with standard operational procedures and agreed performance criteria

Requirements

• ITIL Service Desk experience
• strong communication and interpersonal skills
• excellent customer service skills
  Show more +4
• positive telephone manner
• capable of working in a fast-paced environment
• experience of IT industry would be an advantage
• customer service: 2 years

Responsibility

• management of the Sales Ledger and Billing team and responsible for delegation, prioritisation, and supervision of tasks and projects
• provision of monthly reporting on revenue and billing and other ad-hoc reports/projects as required
• communication and collaboration with the business to ensure seamless fulfilment of the order-to-cash cycle
  Show more +8
• JOB TITLE: Sales Ledger & Billing Manager
• liaison with the senior management team to develop and troubleshoot processes to ensure the accuracy of billing and reporting
• OFFICE BASE: Edinburgh, Newbridge
• responsible for carrying out month end bill runs, including importing and reconciling supplier CDRs, leading the team on preparation and delivery
• maintenance of good relationships with Key Clients
• in charge of the training and development of junior staff members and the wider business on billing matters, including system administrator for aBILLity
• oversight of all sales ledger transactions and responsibility for ensuring all cash is collected in a timely manner, with a focus on minimising aged-debt
• providing a point of escalation and facilitate discussions with customers to find a resolution in disputes. The resolution would be in the interests of the company whilst remaining empathetic with the customer

Requirements

• experience of NetSuite, aBILLity - desirable
• you must have experience of Telecoms billing, including loading and reconciliation of supplier CDRs
• you will be commercially astute, possess excellent communication skills and have strong attention to detail
  Show more +7
• you will be able to handle pressure and manage your time effectively
• proven work experience as a Sales Ledger /Billing Manager or similar role
• excellent verbal and written communication skills
• good understanding of collection practices and laws
• excellent interpersonal and supervisory skills
• ability to act with discretion, tact, and professionalism in all situations
• relevant training and/or certifications