claims handler
20 the last 305 days, recently 2023-09-21
Responsibility
- within this elevated position the Senior Claims Handler will be expected to work with a high level of autonomy
- liaising closely with all employees within the Claims Validation Department you will support the Senior Handlers on claims as required
- this role primarily exists to manage a day-to-day workload of insurance claims, providing a high level of customer service and ensuring all Service Level Agreements are met
Show more +24 - acting as the first point of contact, individuals will need to ensure all information given to Policyholders, Clients and Suppliers is accurate
- with the ability to deal with their full case load independently from both a technical and customer services perspective and effectively manage any claims that are being handled by the contractor network
- private health cash plan
- managing a large caseload across multiple clients, you will be required to efficiently resolve all cases promptly by supervising the contractor’s activity on the claim as appropriate and ensuring all of your claims are progressing through to completion as promptly as possible
- opportunity for progression
- free onsite parking
- location: Culmhead, Taunton TA3
- 20 days annual leave + bank holidays
- additional Beach day in the Summer + Birthday off
- proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders
- ensuring comprehensive notes are recorded on all files
- monitoring Supplier activities and performance
- location: Hybrid or Office working with either our Newcastle-under-Lyme or Culmhead office. Commuting to one of these locations on a regular basis is a requirement of the role
- provide coaching and support to network surveyors and contractors , and act as their key point of contact to advise them on policy queries and complaints handling as required
- setting and maintaining financial reserves
- to pursue surveyors to ensure their compliance with company SLAs
- liaising with all parties involved on the claim, ensuring the claim progresses smoothly until completion
- ensure comprehensive notes are recorded on all files
- to flag any sight call claims appropriately on the system and ensure these are accurately signposted to the surveyors
- provide coaching to network surveyors, and act as their key point of contact to advise them on policy queries and complaints handling as required
- engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service
- communication is issued with any relevant reporting to client using the clients preferred reporting process
- provide coaching and support to contractors, and act as their key point of contact to advise them on policy queries and complaints handling as required
- to ensure all phone calls are answered in a timely manner in accordance with SLA agreements and maintain high levels of phone availability as and when required in line with business demands
Requirements
- previous customer service experience and experience with preventing and resolving complaints
- experience in an environment requiring excellent communication, both verbal and written
- previous customer service experience
Show more +24 - previous Insurance industry experience
- experience within a role requiring excellent customer service
- ability to communicate via multiple methods
- deep understanding of the CCG mission, vision & values, including Powers of Engagement
- buildings Insurance for Claims Handlers, Technical Modules or other qualification or on job based technical
- experience in insurance or a claims background
- maintain a high level of confidentiality
- good understanding of Fraud and Recoveries processes
- good IT skills with the ability to use multiple systems
- general building/construction/underground services knowledge
- working individually as well as part of a Team
- CII Qualified to Cert CII level
- good communication skills
- CII Qualified to Cert CII level –
- confident in using multiple software packages
- good organisation skills
- #TransparencyScheme
- the Government launched its Transparency Pilot Scheme on International Women’s Day 2022 as part of its initiative to level up
- buildings Insurance for Claims Handlers, Technical Modules, or other qualification or on job based technical training that provides you with the ability to manage secondary files, resolve quantum disputes and settle claims
- evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis
- clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves
- at CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together
- the scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles
- if this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role
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