CENTRE FOR SPORT AND HUMAN RIGHTS

Responsibility

• overseeing and assessing customer service staff activities and providing them with regular performance-related feedback
• strategizing and monitoring the daily activities of customer service operations
• assisting customer service staff with duties where required
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• training staff in areas of customer service and company policies
• managing cashier coverage and customer flow to ensure proficient customer service
• monitoring and authenticating returns, exchanges, and voids
• investigating and solving customer service complaints
• assisting with the development and implementation of service policies and explaining these to staff and customers
• maintaining documentation pertaining to customer service department activities
• performing additional duties where needed
• managing the ongoing and incoming calls in the manner that will satisfy the customers, as well as the company at large
• assistant the administration to perform administrative functions

Requirements

• high school diploma, GED, or undergraduate or master’s degree suitable equivalent
• proficient knowledge of customer service, and standard office practices and procedures
• proficient computer skills
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• proficient standard office equipment skills
• outstanding communication skills, both written and verbal
• strong people skills
• office work: 1 year
• excellent phone etiquette
• customer Service: 2 years
• outstanding organizational skills
• 2+ years of work experience in a similar position
• available to work shifts

Earnings for position customer service

Responsibility

• maintain and update office records and files
• coordinate and schedule appointments, meetings, and events
• provide support to other team members as needed
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• manage office supplies and inventory

Requirements

• proven experience in an administrative role
• proficient in using computerized systems for data entry and record keeping
• strong organizational skills with the ability to prioritize tasks effectively
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• excellent written and verbal communication skills
• familiarity with QuickBooks or other accounting software is a plus
• ability to maintain confidentiality and handle sensitive information with discretion
• strong attention to detail and accuracy in work
• ability to work independently with minimal supervision
• administrative experience: 2 years
• customer relationship management: 1 year
• knowledge of Google Suite is preferred
• excellent phone etiquette and customer service skills

Earnings for position administrator