CASTELAN

Responsibility

• to record all information required through a hand held reporting device using the pre-populated reporting tool
• to carry out authorised repairs to upholstery, leather furniture, cabinets and beds
• to feedback any ideas, innovations or information which will add value to the company
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• maintain a professional appearance and attitude and ensure that repair sundries are stocked to the agreed levels
• ensure your company vehicle is maintained and cleaned
• visit customers in their homes or other specified places to inspect upholstery, leather furniture, cabinets and beds to determine the cause of the problem and recommend or undertake corrective action

Requirements

• experience of upholstery or furniture design, repair or development
• A valid driving license containing no more 6 penalty points
• A good standard of general health and mobility
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• previous face-to-face interaction with customers
• the ability to learn both in a training school and on the job

Earnings for position technician

Responsibility

• to liaise with clients to confirm site visits
• to visit site sites around Northern England and Scotland
• to complete Costing Sheets and Quotes
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• to Complete certain procurement tasks as requested
• to complete scope of works onsite and save to drive
• assist the management team to produce and share all relevant MI with the Commercial Services Team and Directors
• assist the Senior Managers and other members of the Commercial Department with tasks as requested
• jobs will be allocated/relayed by Head of Sales and passed to the Estimator to visit, the visits will generate costing sheets and quotes that will need to be completed and then be sent to the senior Managers who the job originated from to sign off and send on or to sign off and instruct to be sent on

Requirements

• client sales B to B experience, Estimating, sales, account management
• excellent assessment, report writing skills
• experience in leather, fabric and upholstered furniture on a range of different products from different manufacturers along with bathroom goods preferable

Benefits

• fuel card

Earnings for position estimator

Responsibility

• starting salary - £20.996.30
• about Us
• based in Weston-Super-Mare, five minutes from the town centre and with great access via car, bus, bicycle or walking
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• communicate professionally, clearly, accurately and effectively with internal and external customers through various channels
• we have an exciting opportunity to join our dynamic team as a Customer Services Advisor within the Furniture Care Network First Year team
• accurate maintenance of the operational databases and customer files
• what you will be doing
• any successful candidate will provide excellent customer service to clients and their customers, keeping the customer at the heart of everything you do
• inputting data into client bespoke systems where necessary
• to assist where necessary to ensure the smooth running of the team
• calculating costs when required, booking appointments, dealing with enquiries and problem solving
• raising/booking Travelodge jobs within the agreed SLA and updating Verisae
• full training will be given to the successful candidate in each part of the service we provide
• checking and processing invoices
• working Hours are Monday –Friday – 09:00 – 17:30
• castelan is an industry leading National furniture care business who provide customer services and repair services for furniture insurance, commercial services and the furniture retailer market
• our Expectations
• handholding new client to ensure smooth integration
• you will have strong experience of telephony customer service within a busy environment
• assisting the Revenue keep with their daily task where required
• be confident in decision making and finding the best outcome for the client and customer
• the role includes meeting daily targets, complying with data protection and GDPR, receiving and making calls, there are also general administration duties which are entered on to a company bespoke system
• meet performance indicators, as agreed during performance reviews
• will be a confident decision maker and willing to learn
• to adhere to all Company Policies and Procedures, including Health & Safety, Data Protection/GDPR, Code of Conduct and IT security
• implements process change aimed at improving productivity, quality & customer service
• have excellent computer knowledge and skills, preferably able to touch type
• about you

Responsibility

• taking inbound calls from internal and external customers
• making proactive outbound calls to internal and external customers
• answering customer queries via telephone, email and live web chat
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• managing a personal workload of claims and pro-actively managing these claims from start to finish
• to own the customer throughout the claim….’my customer, my responsibility’
• to have knowledge of the terms, conditions and exceptions of each type of warranty/service provided by the Company in order to handle a claim from start to finish
• ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• ensuring work completed is of an extremely high standard and in line with departmental and team objectives
• plans & prioritises workload, working within time constraints and remaining focused on the job in hand
• gives customers a positive impression of themselves and the organisation, making every effort to ensure the experience customers have is constructive & beneficial
• collecting and inputting accurate data into the in-house computer systems
• general housekeeping duties for example scanning and photocopying
• to have a knowledge of all the claims procedures in place for each warranty and service programme
• to assist where necessary to ensure the smooth running of the department
• to undertake any other tasks as reasonably requested by the Team Manager, Head of Claims and or Director
• to give assistance where required to the Team Supervisor and Team Manager

Requirements

• experience of working within an Insurance/ financial services company/ industry
• experience of managing a personal workload of claims
• used to working with policy terms and conditions and having to make decisions on coverage
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• excellent communication skills
• A good working knowledge of Microsoft software applications
• good written and oral skills, ability to communicate in both forms professionally
• the ability to read, write and comprehend simple instructions, short correspondence and memos
• talk/Type experience with the ability to demonstrate touch typing skills of at least approximately 35 words per minute
• good experience of communicating with customers over the telephone regarding a financial services product, preferably where the conversation is not always to deliver good news

Responsibility

• health, Safety & Environment Manager
• notify stock control when materials are running low so that they can be ordered centrally
• ensure electrical equipment is used in accordance with manufacture guidelines, cleaning filters as required
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• specification
• previous cleaning experience including the safe use of chemicals and cleaning machinery desirable
• understanding COSHH and material safety data sheets
• demonstrated reliability
• provide a high quality cleaning service to include tasks such as vacuuming, mopping, dusting, emptying bins, and polishing surfaces. To act as key holder for the premises with responsibility for deactivating extruder alarms
• previous manual handling training and experience desirable but training will be given
• able to work to cleaning schedule and deliver to a high standard
• to ensure the Companies offices Canteen and warehouse premises are kept in a clean and orderly condition