address customer queries through telephone, email, and live web chat, ensuring a positive and constructive customer experience
customer Communication: Handle inbound calls from both internal and external customers, as well as initiate proactive outbound calls
are you looking for a challenging role where you can make a positive impact on customers' lives? Are you experienced in handling claims and providing excellent customer service? If you possess strong decision-making skills, attention to detail, and a passion for helping others, we have the perfect opportunity for you to join our team as a Personal Claims Handler at Castelan
Requirements
customer Communication: Excellent communication skills, both written and oral, with the ability to handle customer interactions professionally and empathetically
tech-Savvy: Proficiency in Microsoft software applications and the ability to type at least approximately 35 words per minute
detail-Oriented: Strong attention to detail to ensure accurate data collection and processing
decision-Making Skills: The capability to assess claims and make sound judgments based on policy terms and conditions
customer service advisor
Language
english
Working hours
full-time
Responsibility
starting salary - £20.996.30
about Us
based in Weston-Super-Mare, five minutes from the town centre and with great access via car, bus, bicycle or walking
communicate professionally, clearly, accurately and effectively with internal and external customers through various channels
we have an exciting opportunity to join our dynamic team as a Customer Services Advisor within the Furniture Care Network First Year team
accurate maintenance of the operational databases and customer files
what you will be doing
any successful candidate will provide excellent customer service to clients and their customers, keeping the customer at the heart of everything you do
Salary
salary
customer service administrator
Working hours
full-time
Language
english
Responsibility
complete office admin duties during and between phone calls as and when required
claims handler
Responsibility
taking inbound calls from internal and external customers
making proactive outbound calls to internal and external customers
answering customer queries via telephone, email and live web chat
managing a personal workload of claims and pro-actively managing these claims from start to finish
to own the customer throughout the claim….’my customer, my responsibility’
to have knowledge of the terms, conditions and exceptions of each type of warranty/service provided by the Company in order to handle a claim from start to finish
ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
ensuring work completed is of an extremely high standard and in line with departmental and team objectives
Requirements
experience of working within an Insurance/ financial services company/ industry
experience of managing a personal workload of claims
used to working with policy terms and conditions and having to make decisions on coverage
excellent communication skills
A good working knowledge of Microsoft software applications
good written and oral skills, ability to communicate in both forms professionally
the ability to read, write and comprehend simple instructions, short correspondence and memos
talk/Type experience with the ability to demonstrate touch typing skills of at least approximately 35 words per minute
cleaner
Working hours
part-time
Responsibility
health, Safety & Environment Manager
notify stock control when materials are running low so that they can be ordered centrally
ensure electrical equipment is used in accordance with manufacture guidelines, cleaning filters as required
specification
previous cleaning experience including the safe use of chemicals and cleaning machinery desirable
understanding COSHH and material safety data sheets
demonstrated reliability
provide a high quality cleaning service to include tasks such as vacuuming, mopping, dusting, emptying bins, and polishing surfaces. To act as key holder for the premises with responsibility for deactivating extruder alarms
concierge
Language
english
Responsibility
take and make calls in relation to booking appointments for technicians to visit
complete office admin duties during and between phone calls as and when required
to undertake any other tasks as reasonably requested by the Team Manager, Head of Claims and or Director
take calls from our customers on various departments and depending on the nature of the call either handle the customers reason for calling or where appropriate transfer the customer to a claims handler
estimator
Benefits
fuel card
Responsibility
to liaise with clients to confirm site visits
to visit site sites around Northern England and Scotland
to complete Costing Sheets and Quotes
to Complete certain procurement tasks as requested
to complete scope of works onsite and save to drive
assist the management team to produce and share all relevant MI with the Commercial Services Team and Directors
assist the Senior Managers and other members of the Commercial Department with tasks as requested
jobs will be allocated/relayed by Head of Sales and passed to the Estimator to visit, the visits will generate costing sheets and quotes that will need to be completed and then be sent to the senior Managers who the job originated from to sign off and send on or to sign off and instruct to be sent on
Requirements
client sales B to B experience, Estimating, sales, account management
excellent assessment, report writing skills
experience in leather, fabric and upholstered furniture on a range of different products from different manufacturers along with bathroom goods preferable
technician
Benefits
mutual
Requirements
eagle-eyed attention to detail
great communication and time management
great attention to detail
strong communication and time management
A proactive, can-do attitude
ability to follow systems and procedures
willingness to take initiative and bring fresh ideas
willingness to take initiative and add value
Responsibility
visit client’s commercial properties/warehouses to inspect upholstery, leather furniture, cabinets and beds to determine the cause of the problem and recommend corrective action
any other reasonable tasks as requested by your Line Manager/s and/or Group Director
promoting care kits and sharing customer feedback
ensure your company vehicle is maintained and cleaned as per the company vehicle policy statement