BUSINESS IMPACT

Responsibility

• being a positive and friendly point-of-contact to the internal staff members
• responding to support issues from colleagues and performing 1st line remediation
• monitoring a varied mix of hardware and software IT systems on a daily basis
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• ensuring internal requests are resolved efficiently and to customer satisfaction
• liaising with the IT Team Leader and keeping them up to date with any necessary information
• liaising with the Head of IT and keeping them up to date with any necessary information
• documenting internal procedures and improving documentation accordingly
• supporting with any ad-hoc IT related tasks depending on business needs

Requirements

• minimum 12 months in IT support, demonstrating customer service and helpdesk-based tasks
• UK Driving Licence, & the capability of driving hire vehicles
• IT support: 1 year
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• compTIA A+, N+ or S+ certifications or Microsoft certifications such as an MCP

Earnings for position it support technician

Responsibility

• lead and actively manage the credit and revenue control team, including performance, development, and absence management
• manage the workload of the team to ensure deadlines and KPIs are met
• support and assist on credit control court cases ensuring legislation is followed and always upheld
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• potential management of large and complex customers as and when business requires
• responsible for the credit control team delivering excellent customer care while contacting clients to confirm incoming payments and chase outstanding debt
• managing the credit control functions for the group business to ensure the monitoring of healthy cash flow
• produce monthly reports on the amount of debt collected, and debt owed, and analyse work on findings
• proactively produce insightful and timely analysis for reporting to senior management on cash collections, cash flow analysis and debt owed
• impact Business Partnerships specialise in supporting businesses to reach their full potential. Our simple vision is to help create an environment where businesses can prosper while pushing and striving for a sustainable future
• our Credit Control department is looking to add a Credit Control Manager to its already talented team and is vital to ensure that invoices are continued to be paid on time to help maintain positive client relationships
• responsible for the management of debtor days, including the reduction in value and identification of doubtful and bad debt
• streamline and improve credit and revenue processes where appropriate creating efficiencies
• manage the workload of the team to ensure deadlines and KPIs are met including but not limited to cash posting, payment promise information and issue progress and analysis
• the Credit Control Manager will be responsible for overseeing the credit control function, ensuring that customer payments are collected on time and that credit risk is managed effectively
• assist other team members in evaluating the creditworthiness of clients
• the role holder will possess good leadership and management skills with extensive experience in credit control management and the delivery of key reporting and KPI’s as set by the senior management team
• analyse, streamline and improve credit and revenue processes where appropriate creating efficiencies utilising technology
• work with internal stakeholders to achieve team goals and required debt collection targets
• lead any changes to procedures and processes to the team
• as and when required by the business, be able to actively collect debt

Requirements

• revenue Management: 5 years
• people Management: 2 years

Responsibility

• driving monthly sales whilst meeting and exceeding company KPIs
• liaising with clients through telephone and teams meetings
• managing a large client portfolio
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• create and maintain strong relationships with clients
• record case data on the CRM system
• providing a positive customer journey throughout clients claims
• providing detailed account reviews with the ability to find key information

Requirements

• A proven track record of exceeding sales targets
• excellent organisational and time-management skills
• excellent communication skills both written and verbal
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• A minimum of 3 years proven sales experience
• self-motivated and proactive individuals
• ability to adapt, respond and find opportunity in a changing environment

Responsibility

• coordinate the end-to-end recruitment process, including posting job ads and screening CVs
• manage the ATS and ensure all data is accurately recorded and kept up-to-date
• schedule and coordinate interviews
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• preparation of interview materials
• liaise with the HR team to onboard new starters
• support with creating job descriptions and job adverts in conjunction with the HR Business Partners

Requirements

• experience as an administrator in a fast-paced environment
• excellent organisation skills with keen attention to detail
• outstanding written and verbal communication skills
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• ability to maintain confidentiality and handle sensitive information

Responsibility

• create and uphold payment procedures and policies to ensure timely payment
• monitor and oversee clients’ accounts highlighting any issues or discrepancies to the relevant stakeholder
• proactively contact clients to collect payment via telephone and email
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• liaise with internal and external stakeholders to resolve queries
• provide administrative support to the wider finance team
• provide administrative support to finance team
• produce invoices, statements and credit notes for clients
• use a variety of financial systems to monitor debt paid, update client records and produce reports
• support the credit control team to produce weekly reports regarding debt collected and outstanding debt
• produce invoices, statements and credit notes to send to clients
• work with internal stakeholders to ensure debt is collected in a timely manner
• assist in responding to client queries in a timely manner either by phone or email
• respond to client queries in a timely manner either by phone or email
• any other adhoc tasks due to business needs
• support other colleagues within the team with queries and processes
• ensure all client information and records relating to debt are kept up to date and adhere to any data protection legislation
• any other Adhoc tasks based on business needs

Requirements

• credit control: 1 year