BLUEBELL DAIRY

Responsibility

• supervise and lead a team of customer service assistants
• provide guidance and support to team members, ensuring high-quality customer service
• communicate effectively with customers, addressing inquiries, complaints, and resolving issues in a timely manner
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• develop and implement strategies to enhance the customer service experience
• train new team members on company policies, procedures, and customer service best practices
• foster a positive and collaborative work environment
• ensuring the shop is kept well stocked, well presented and works to the correct margins
• overseeing the day to day running of the entrance building and making sure open and close checks are completed to the best standard
• organising rotas for the team and arranging sickness/holiday cover
• ensuring that the building is kept clean and hygienic, working at a 5 star hygiene rating at all times
• liasing with the Food and Beverage Manager with regards to the ice cream parlour side of the building
• any other duties that may be required by the business
• monitoring stock levels and ordering products where necessary whilst keeping budgets in mind at all times
• communicating with suppliers

Requirements

• proven experience in a customer service supervisory role
• good I.T knowledge
• strong leadership skills with the ability to motivate and inspire a team
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• excellent communication skills, both verbal and written
• knowledge of food hygiene would be ideal but not essential as full training will be provided
• retail sales: 2 years
• supervising: 1 year

Earnings for position retail supervisor

Responsibility

• taking delivery of, booking-in, transfer, and storage of raw materials
• completion of production, cleaning, and compliance paperwork

Requirements

• to always maintain high levels of personal and work place hygiene
• to be thorough, accurate, and pay attention to detail
• the ability to work on your own and with others
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• patience and the ability to remain calm in stressful situations
• to be able to operate and control equipment
• to be flexible and open to change
• physical skills like strength and co-ordination
• food Maunfacturing: 1 year
• knowledge of food manufacturing production and process
• to be able to carry out basic tasks on a computer
• no prior experience necessary, we will teach you

Earnings for position production operative

Responsibility

• oversee day-to-day operations of the ice cream production team to ensure the timely and efficient delivery of production goals
• help run our small team of up to four others including a production supervisor
• work with the production manager to ensure we pass our quality assurance inspection
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• work with the Production Manager to keep our Batch tracking system up to date at all times
• we take immense pride in crafting our delectable ice cream from cow to cone, right here on our farm. As we continue to grow and expand our operations, we are searching for a dedicated team member to contribute to our success
• manage the entire process of raw material handling, including receiving, booking-in, transferring, and storage
• ensure the cleanliness and sanitation of production equipment and premises to meet and exceed industry regulations
• maintain accurate labelling of finished goods and packaging in compliance with relevant standards
• execute the production of mixes and finished ice cream products by following precise processes and recipes
• collaborate closely with the Production Manager to maintain strict adherence to hygiene standards and our accreditation scheme, ensuring the highest product quality
• complete all necessary production, cleaning, and compliance paperwork with meticulous attention to detail
• handle transfer, storage, and boxing of finished goods efficiently
• display flexibility and willingness to work in other areas of the business during peak periods to provide additional support as needed
• are you passionate about creating delicious, luxury artisan ice cream from scratch? Do you thrive in a fast-paced production environment? If so, we have an exciting opportunity for you to join our thriving local business as an Assistant Production Manager

Requirements

• high standards of personal and workplace hygiene, maintaining a clean and organized production environment
• thoroughness, accuracy, and strong attention to detail in all aspects of the production process
• excellent team leadership skills with the ability to motivate and guide the production team effectively
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• resilience and calm demeanour, even in high-pressure situations, ensuring smooth operations at all times
• proficiency in operating and controlling production equipment and machinery
• adaptability and openness to embrace change, supporting the growth and development of the production facility
• physical strength and coordination for handling equipment and materials
• knowledge of food manufacturing production and processes, ensuring compliance with food safety standards
• basic computer skills for performing essential tasks related to production management

Responsibility

• reports to the managing director of Bluebell Dairy ltd
• responsible for daily financial reconciliations
• ensuring all precautions regarding zoonotic diseases are being adhered to
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• where appropriate, introduce new projects as agreed with the board
• liaise with Catering Manager over general management issues and the team
• overseeing the bookings process with the Admin Team Leader
• ensuring the quality of the school visits
• setting of performance targets and ensuring these are met

Requirements

• minimum 5 years direct experience of operational management in a customer facing environment. Preferably in hospitality or tourism
• excellent communication skills, highly articulate verbally and in writing
• senior management experience withing an SME
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• strong interpersonal, influencing and negotiating skills and experience
• experience in creating, implementing and reviewing systems and standard operating procedures
• well organised and capable of meeting deadlines
• experience of working with business information systems
• evidence of successful collaborative working with senior managers
• strong skills in developing people
• high level of accuracy and attention to detail
• computer literate
• inspires and motivates others by sharing knowledge and ideas
• able to use coaching as a people management tool
• operations management : 5 years
• leadership to motivate a team of managers, supervisors and established and new team members within a demanding and rapidly changing environment

Responsibility

• assisting with production

Requirements

• warehouse: 1 year
• derby: reliably commute or plan to relocate before starting work

Earnings for position warehouse operative