account manager
13 the last 290 days, recently 2023-09-06
Responsibility
- day to day management of ongoing client accounts/programmes, including the development and management of strong relationships with client/s
- prioritising daily workload within the card ops team
- demonstrate a pro-active approach to locate new clients and promote the benefits of the CashStar business model
Show more +35 - develop and manage strong relationships with client/s, underpinned by a fit for purpose account strategy that ensures retention and growth
- proactively manage Gaming Content Partner relationships to deliver against revenue growth and profit plans across all Blackhawk EMEA channels
- contribute to account strategy that ensures retention and growth of client
- take ownership of issues raised and ability to correctly identify corrective actions
- work towards individual and team sales targets and react to trends effectively
- identify opportunities for expansion through cross-sell and prepare and negotiate new business proposals
- continuously review and drive existing & new opportunities across all Blackhawk EMEA regions
- responsible for operational readiness for new products prior to client implementations, this will include full end to end testing
- identify customer needs across the platform to maximise sales opportunities
- work with Tesco to create a first-class marketing plan and ensure marketing spend achieves our sales objectives
- support Business Development colleagues in the winning and shaping of new business
- acquisition and connection of Gaming CPs for sales support and third-party distribution of their prepaid products
- take ownership of account development plans and ensure ongoing delivery excellence, resolving client service concerns or issues if they arise
- monitor the CashStar platform and support customers with account and sales queries that arise
- monitor performance and profitability of Gaming CPs by channel and propose recommendations on positive/negative impact to the wider business
- successfully onboard new clients as required ensuring smooth and seamless introduction to BHN
- analysing new prepaid systems and processes, providing feedback to Product and Tech teams to ensure the operations/processes are efficient as possible
- set and achieve individual objectives and review performance
- successfully onboard new clients as required ensuring smooth and seamless introduction to Blackhawk
- lead regular formal reviews with clients to ensure satisfaction and identify opportunities for improvement and or evolvement
- ensure all prepaid/e-money regulations are adhered to with all processes implemented across the department
- support with investigations of any errors on the platform
- support BHN gaming focus across a much wider group of like-minded individuals)
- additional Responsibilities
- work with the finance, operations and sales teams to resolve any customer complaints
- responsible that all activity is confirmed with a sign off form and a PO
- responsibility for managing marketing budgets, sale forecast and RFs at a brand level as well as calling out opportunities and identified threats with associated action plans across the plan and year
- responsible for meeting all client SLAs/expectations with file processing, invoice generation, query escalation and stock management
- to work closely with all teams linked to CashStar to share information and resolve queries
- track impacts of promotional activity and sales performance and make recommendations for improvement. Post campaign analysis
- ensure high standards of delivery and resolve client service concerns
- working closely with internal card partner team and our external card partners to secure annual promotional and marketing budgets with YOY growth
- identify opportunities for expansion across your client portfolio. Ability to effectively cross sell and understand margins to achieve budgets. Prepare and negotiate new business proposals
- conduct client meetings where necessary and request relevant business support when and if required
- responsible for onboarding new retailers, conduct testing to confirm full acceptance
Requirements
- retail Marketing experience is essential – preferably in a FMCG environment
- ability to develop and maintain effective working relationships with a high degree of professionalism
- bachelor’s Degree or equivalent experience in lieu of degree
Show more +46 - campaign management and data analysis experience
- an ability to manage own workload and to deliver high output within tight deadlines
- be able to communicate confidently with customers and internal stakeholders
- interpersonal skills – flexible style – tenacious and confident to positively engage with internal and external stakeholders at all levels
- impressive communication and negotiation skills
- balanced approach to delegating work while maintaining overall ownership of workload
- ideally demonstrated some sales experience with a record of hitting targets set
- demonstrable track record in building strong account relationships
- strong commercial awareness – experience of assessing P&L and sales performance reports
- payments, Fintech, and/or Consumer Products Industry experience preferred
- excellent organisational and project management skills
- strong customer focus
- work well as part of a team
- experienced in project and program management
- proven negotiation skills
- exceptional attention to detail, including ability resolve problems
- proven ability to innovate, initiate, accept, and implement change
- excellent Telephone and Email communication
- ability to work on multi-faceted client programs and deal with tight deadlines
- high calibre account management & organizational skills
- experience in presenting and hosting client sessions
- ability to learn and understand processes and the ability to train others
- prominent level of attention to detail and strong written communication
- excellent communication skills
- strong written and verbal communication skills
- may possess subject matter expertise for example, Research, Employee Recognition, Employee Benefits
- strong commercial and financial acumen
- plan, organize and prioritize incoming work, on a daily basis to achieve targets
- ability to problem solve and work calmly under pressure
- results driven and team-orientated
- self-motivated – with an ability to set and manage priorities judiciously
- depending on role, line management experience
- confident communicator, with strong client facing presentation skills
- comfortable with complex product concepts that are not fully vetted
- highly self-motivated with the ability to work independently and prioritise needs
- energy, enthusiasm and a commitment to getting the job done regardless of obstacles and a willingness to take responsibility for the execution and delivery of a wide range of tasks
- excellent organization and project management skills
- good attention to detail
- ability to effectively communicate with business contacts, peers, and senior management
- initiative and drive to implement continuous improvements
- commercial and financial acumen
- thrives under pressure, whilst managing internal and external stakeholders
- good analytical and problem-solving skills
- A strong sense of ownership and accountability
- passionate team player, proactive and results driven
- excellent written and verbal communication skills
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