reception supervisor
Responsibility
- deputise for the Reception Manager when Reception Manager is absent
- to set an example of professional conduct at all times
- be available in reception to support and coach reception colleagues in their work and help with client queries and initial concerns
Show more +9 - ensure adequate reception cover at all sites and that shifts are allocated in line with the needs of the business
- to ensure that cash security and Data protection measures are observed at all times in all areas
- support the Reception Manager with staff annual appraisals and regular feedback on performance
- to demonstrate skill and passion for delivery of excellent client care and have the ability to train and support others in this aspect of our business
- lead training for new reception team members
- liaise with referral admin team to ensure the reception team are trained to deal with referral clients and referral enquiries
- ensure that all Receptionists are involved in appropriate training, talks, presentations and meetings that are designed to enhance their knowledge, improve their selling and customer service skills
- manage Employee Relations with HR support
- carry out any additional duties requested by the Practice Manager/Clinical Directors
Requirements
- able to lead and motivate a team in a busy environment
- able to encourage and deliver an outstanding level of client care
- excellent communication, organisational skills
Show more +5 - A keen eye for detail and presentation
- IT literate and well organised
- previous experience in this type of role would be beneficial
- leadership: 2 years
- customer service: 2 years
Salary in other companies in the position reception supervisor
| PORTICO | 3226 £ | 2333 £ 3226 £ |
| FRONT OF HOUSE STAFFING | 3166 £ | 2333 £ 3226 £ |
| GUEST SERVICES | 2900 £ | 2333 £ 3226 £ |
| SEARCH | 2750 £ | 2333 £ 3226 £ |
| C&C SEARCH | 2500 £ | 2333 £ 3226 £ |
| UNIVERSITY OF CAMBRIDGE | 2467 £ | 2333 £ 3226 £ |
| OFFICE ANGELS | 2416 £ | 2333 £ 3226 £ |
| LMA RECRUITMENT | 2400 £ | 2333 £ 3226 £ |
| POINT A HOTELS | 2340 £ | 2333 £ 3226 £ |
| DICK LOVETT | 2333 £ | 2333 £ 3226 £ |