BALFOUR WILSON RECRUITMENT SPECIALISTS

Responsibility

• ability to train, motivate and support the team and step up to leading the team in the Quality Manager’s absence
• conduction process and procedure audits to ISO9001
• develop and implement change to the non-conformance framework, as the client continues to grow and supply more customers
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• responsible for the maintenance of all procedures, templates, and communications with suppliers, in line with agreed policies
• ensuring that all non-conformances investigation is conducted with agreed timescales, ensuring appropriate monitoring, and reporting to evidence this
• confident in making decisions on containment and actions and capable of implementing change to reduce risk of reoccurrence
• excellent knowledge and a proven track record in problem solving, especially Root Cause Analysis, 8D, 5Y and 7-step Corrective Action plans
• provide high quality resolution of internal and external customer issues, taking a customer centric approach to remedial actions and delivering high quality reporting to our customers on the outcome of investigations to reported non-conformances
• experience of implementing change from reactive to proactive practices
• undertake root cause analysis to drive improved solutions and service longer term, through collaboration with different departments and sites to develop corrective actions, solutions, controls, and improvements, to enable others to achieve quality standards
• ensuring Quality Plans are adhered to
• perform calibration duties and maintain the Company’s calibration schedule
• supporting the business areas to uphold continuity of supply
• inspecting and testing of materials, processes, and products to ensure specifications are being met

Requirements

• previous work experience within a quality role within a manufacturing
• previous work experience as Quality Engineer or Complaints Handling within a manufacturing, construction, or engineering environment
• knowledge of Quality standards ISO9001
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• experience with root cause analysis and relevant tools
• ability to manage and prioritise work activities
• strong analytical and problem-solving skills
• experience in auditing systems based on ISO 9001 requirements
• knowledge of continuous improvement
• competent in investigation of quality issues and recommending solutions
• strong PC skills, experience with planning tools such as ERP/MRP systems
• manufacturing experience in a comparable Lean Manufacturing environment and disciplines

Responsibility

• generate reports on product rate of sales, depletion date, stock out periods, merchandising tiering accuracy and collection/product performance
• monitoring contracted SLAs and working to maintain and develop lasting relationships with suppliers
• identify and update schedule changes to the wider team
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• work with founder to forecast future needs to prevent shortages or overstocking
• provide In-House Assembly team with product forecasts
• work with quality control team to coordinate the return of faulty products for timely replacements or refunds/credit
• monitor and report monthly inventory levels
• report on slow sellers for end of lining and price reduction sales events

Requirements

• excellent numerical, analytical and communication
• excellent computer skills, including MS Office and particularly analytical on Excel
• extremely organised and able to prioritise work in a fast-paced environment
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• ability to work under pressure and efficiently manage a critical path
• ability to work on own initiative
• confident in building relationships with suppliers
• team player and collaborator
• ability to demonstrate excellent attention to detail
• problem solver
• self-motivated

Trade

• retail
• Retail

Earnings for position senior buyer

Responsibility

• follow directions of the site Quality Manager as to daily tasks and expectations for the Hawick site
• process samples utilising laboratory manual and powered equipment such as compression, tensile, ESCR, TSCR and FTiR analysis
• sets the example by following & promoting all company policies and HSE regulations for safe working procedures and environment
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• excellent knowledge and a proven track record in problem solving, especially Root Cause Analysis and 7-step Corrective Action plans
• focus on corrective actions in order to make sure that products meet required specifications
• maintain all documentation for the purpose of auditing
• assist all site personnel to perform routine inspection and testing within the manufacturing process
• engage in quality calibrations and internal audits in a professional manner
• constant updating of job knowledge by reading technical publications, participating in seminars and other educational opportunities
• help to check and update quality control policies
• ability to identify issues, segregate non-conforming product, determine disposition and report out
• conduction process and procedure audits, with ideally familiarity of ISO9001
• ability to research, analyse and report within a manufacturing environment
• familiarity with documented management systems

Earnings for position laboratory technician

Responsibility

• they might have specific responsibilities relating to home office location
• respond to requests for assistance with all software, hardware, network, and telecommunications as required
• ensure all Service Requests are logged and maintained accurately in the company Service Desk software
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• action all allocated Service Requests in a timely manner and in line with agreed Service Level targets
• reporting to the Group IT Manager, our client is recruiting for a Senior IT Support Technician who will be responsible for ensuring that assistance is provided to all geographically located users with a customer service focus
• our client is looking for an experienced IT Support Technician who will report to the Group IT Manager. You will be responsible for ensuring that 1stand 2nd line support is provided to all geographically located users with a customer service focus
• provide 1st and 2nd line support services and cover if required
• on premise or cloud-based Server, Storage and network administration as required
• administration of company users, access, security, and permissions
• provide a fully range of hardware and software desktop support services to all users
• preparation of new hardware and decommissioning and disposal of old hardware
• perform remote diagnostics and assistance
• involvement in IT procurement as required
• ensure that systems are managed and maintained as directed by company policy
• ensure the security of company equipment and data
• liaise with 3rd party support organisations as required
• perform upgrades of hardware and software environments within group standards

Requirements

• constantly upskilling and will have a go at anything computer related
• networking knowledge, along with a curiosity and a love of problem-solving brain are essential
• windows, Linux, virtual machines, VOIP, 3rd party integrations/APIs, Angular/AngularJS, SQL, multi-developer projects, JIRA, Agile methodology and data conversion are things that you know about
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• technical support: 1 year

Responsibility

• "Hello, we’re UW
• you’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference
• balfour Wilson Recruitment are excited to be working with Utility Warehouse, to support them with their third recruitment intake for their new contact centre based in Selkirk, Scottish Borders
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• we’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 750,00 customers. Our goal is to double in size over the next five years, so we need lots more great people to join us in our journey
• everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together
• although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up
• we're looking for passionate customer obsessed advisors that have a positive can-do attitude, with self-drive for resolving issues and queries for our customers ensuring their onboarding journey is as seamless as possible

Requirements

• customer service: 2 years