B FIRST LEISURE CLUB  Reviews

If I could score minus I would. The company organised a trip to Ghana (Love Ghana Experience) at the end of April 2024. I will only document what I experienced directly. The rep(s) did not make themselves visible at Accra airport - people had to use observation and osmosis to work out where the coaches were to take us to our hotels. When trying to book in the hotel had no record of my booking! B First acted as intermediaries with another company who payments were made to who in turn did not pass the bookings and payments onto the hotel. I will not name them here, but will write a separate review for them. B First were badly organised from the get go. They had no idea of the number of people they were meant to be managing, nor the numbers registered for each of the excursions they organised. The coaches to collect us were late on every occasion bar one. A few trips were running so late that people in the groups did not get to see all the features of a particular attraction eg not able to climb/walk the aerial walk at the botanical gardens. Despite the hot weather there was no water available for any one on any trip. On one occasion there was insufficient food ordered so people had to wait for more to be prepared; those who had stated they were vegan were blessed with a boiled egg on top of their meal! Towards the end of the break few had any confidence that the coaches would arrive to get us back to the airport on time and made their own arrangements.

The only thing that saved this break for me was that I’d been to Ghana before so could find my way around without B First.

B First to their credit hosted a meeting with people on the trip which was understandably firey. This was early on in the break but not as early as it should been (after 3 days). Things didn’t noticeably improve after that.

We returned to london on May 6. On May 12 we were invited to submit our complaints to a generic mailbox with a promise that we’d hear from them within 35 days. At the time of writing and after sending a follow up email reminding them of their deadline, I’ve still not heard from them.

I would never book a break with this company again

Totally unprofessional, paid for trips they were either late or didn’t arrive no explanation given and refund will never use again considering legal action