Reviews AUTOSSENTIAL

I paid a £55 deposit on 26 May 2026 for a package of vehicle tinting services booked for 1 June 2026.

The booking was made on the understanding that the full package would be completed during a single appointment. This was particularly important because I live several hours away and my vehicle was scheduled to leave the UK immediately afterwards.

At approximately 10:30pm on Sunday 31 May, less than 24 hours before my appointment, I was informed via WhatsApp that a key part of the package (the Chameleon tint film) was unavailable due to a supplier delay and could not be completed as agreed.

I was then offered the option of having only part of the work carried out and returning at a later date. Unfortunately, this was not a realistic option. It would have required an additional six-hour round trip and, more importantly, my vehicle was due to be exported the following day and will remain outside the UK for approximately two years.

As a result, I had no practical choice but to arrange the work elsewhere in order to meet my deadline.

What disappointed me most was not the supplier delay itself — unexpected issues can happen in any business. My concern was the timing of the notification, which came the night before the appointment, and the refusal to refund the £55 deposit despite the original package no longer being available in the form and timeframe that had been agreed.

Throughout our conversations the staff remained polite, and I appreciate that. However, after several discussions, the company confirmed that retaining the deposit was their final position.

I will leave it to prospective customers to decide whether they consider that outcome fair.

I paid a £55 deposit on 26 May 2026 for a package of vehicle tinting services booked for 1 June 2026.

The booking was made on the understanding that the full package would be completed during a single appointment. This was particularly important because I live several hours away and my vehicle was scheduled to leave the UK immediately afterwards.

At approximately 10:30pm on Sunday 31 May, less than 24 hours before my appointment, I was informed via WhatsApp that a key part of the package (the Chameleon tint film) was unavailable due to a supplier delay and could not be completed as agreed.

I was then offered the option of having only part of the work carried out and returning at a later date. Unfortunately, this was not a realistic option. It would have required an additional six-hour round trip and, more importantly, my vehicle was due to be exported the following day and will remain outside the UK for approximately two years.

As a result, I had no practical choice but to arrange the work elsewhere in order to meet my deadline.

What disappointed me most was not the supplier delay itself — unexpected issues can happen in any business. My concern was the timing of the notification, which came the night before the appointment, and the refusal to refund the £55 deposit despite the original package no longer being available in the form and timeframe that had been agreed.

Throughout our conversations the staff remained polite, and I appreciate that. However, after several discussions, the company confirmed that retaining the deposit was their final position.

I will leave it to prospective customers to decide whether they consider that outcome fair.

I paid a £55 deposit on 26 May 2026 for a package of vehicle tinting services booked for 1 June 2026.

The booking was made on the understanding that the full package would be completed during a single appointment. This was particularly important because I live several hours away and my vehicle was scheduled to leave the UK immediately afterwards.

At approximately 10:30pm on Sunday 31 May, less than 24 hours before my appointment, I was informed via WhatsApp that a key part of the package (the Chameleon tint film) was unavailable due to a supplier delay and could not be completed as agreed.

I was then offered the option of having only part of the work carried out and returning at a later date. Unfortunately, this was not a realistic option. It would have required an additional six-hour round trip and, more importantly, my vehicle was due to be exported the following day and will remain outside the UK for approximately two years.

As a result, I had no practical choice but to arrange the work elsewhere in order to meet my deadline.

What disappointed me most was not the supplier delay itself — unexpected issues can happen in any business. My concern was the timing of the notification, which came the night before the appointment, and the refusal to refund the £55 deposit despite the original package no longer being available in the form and timeframe that had been agreed.

Throughout our conversations the staff remained polite, and I appreciate that. However, after several discussions, the company confirmed that retaining the deposit was their final position.

I will leave it to prospective customers to decide whether they consider that outcome fair.