ARC IT RECRUITMENT

Responsibility

• interviewing stakeholders to understand requirements, dependencies, and priorities
• manage and career develop a team of Business Analysts
• work with the business for the elicitation and analysis of business, functional and non-functional requirements of existing and new business applications
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• lead workshops or other methods of interaction to elicit business requirements and solution objectives
• supports and advises stakeholders on limitations and opportunities for customer solutions based on knowledge of the product set
• work across the global HR community providing analysis of business, functional and non-functional requirements on HR System based projects
• documentation of information in design documents and backlog items
• work closely with IT and Business Change teams to deliver outcomes that drive transformation and growth
• act as lead contact on Broker client engagements from a functional / technical delivery perspective
• facilitates meetings with clients to gather and document requirements and explore potential solutions
• provide sufficient detail within the high-level requirements to facilitate initial estimation and sizing with the development team
• management of requirements throughout the whole of the delivery lifecycle
• supporting the development team in story creation, refinement, and story-pointing
• complete the project management on small to medium sized HR systems projects
• visiting new customer sites to provide initial requirements gathering and gap analysis, including the production of a detailed Business Requirements Document
• as an application owner, own the lifecycle of a product from inception to decommission
• reporting to senior management on business performance
• the management of requirements throughout the whole of the delivery lifecycle
• translate detailed business requirements into working software solutions using software products and configuration tools
• works collaboratively in a team environment for the building and updating of business and functional documents according to customer specifications
• work with the Head of HR Systems and the project associate to coordinate projects within the HR Project Portfolio
• facilitating workshops to prioritise and schedule story delivery
• collaborating with Stakeholders to build out the MI offering and Insights
• liaising with, and understanding, client requirements
• prioritise requirements against key business objectives and other agreed criteria
• analysing the data on the file servers and identifying the data owners
• provide support and escalation routes for queries, define and plan analysis deliverables, and agree on analysis approaches
• management of vendor supplied business applications
• adhere to and contribute to the enhancement of best practice design and configuration of software products
• intermediary between Customer and internal development, testing and support teams
• participate in core Sprint ceremonies as needed
• create new and potentially disruptive approaches to performing business activities in order to create new or improved products and services
• coordinate HR System projects with the HR teams and, in many cases, the wider divisions
• documenting requirements, and creation of application wireframes
• agree the detailed scope of the project with the customer
• suggesting improvements for, and outlining the benefits of improvements in production processes and providing process flow documentation
• be accountable for the analysis of the data sets
• assisting wider MI team to build and deploy BI solutions and reporting
• user Acceptance Testing management and support the creation of associated test scripts
• management of maintenance through upgrades, support releases and patches
• act as the conduit between IT, Operations, Data and Finance teams ensuring requirements are understood and each stakeholder has appropriate involvement
• work collaboratively with the client and project teams to drive delivery of the agreed solution
• leads and participates in internal quality reviews of solution design
• undertake the build and design of business processes, developing process maps which accurately
• managing the interview, workshop, and delivery timetable to meet deadlines
• build strong business relationships with the global HR teams and key stakeholders
• maintaining and supporting the data analytics platform
• design, develop and document new and existing
• identify problems with the customer's current ways of working and suggest ways in which this can be improved
• working with SharePoint/Teams administrators to plan the migration of the data
• providing training and production of reference documentation for new systems
• mentor and guide team members throughout the client solution delivery process
• assists in design, development, review and execution of system test scripts
• proactively seek answers and convey complex ideas to the project team and business stakeholders as needed
• work alongside the Workday analysts to delivery quality system changes
• requirement gathering processes
• developing a Roadmap with the Product Team
• regularly reporting progress with stakeholders, including raising risks, issues, and other noteworthy project items in a timely manner
• understand and analyse blockers to migrating data and work with technical teams to determine solutions
• evaluating and improving existing BI systems and reporting

Requirements

• knowledge of Salesforce and its cloud ecosystem
• minimum 2 years experience as a Business Analyst
• able to manage moving deadlines and changing priorities, and maintain a flexible mindset when managing conflicting priorities across the business
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• significant BA work experience having worked on data migration and SharePoint projects
• application driven business analytical experience
• significant MI Analyst experience in the Insurance industry
• proven experience BA experience within an insurance-related organisation
• extensive experience gained in an insurance MGA or carrier environment
• business change experience
• proven experience as a Business Analyst
• demonstrable experience with analysing and systematically working through large data sets and providing clear, simple analysis
• A track record of successfully managing people
• ideally you will have experience of web platforms / configuration management Systems, corporate intranets and business applications
• some knowledge with BI technologies
• insurance Broking domain expertise - retail and Wholesale including Lloyds and Company market knowledge
• agile and Waterfall Delivery knowledge
• significant Insurance domain knowledge of the London Insurance Wholesale processes covering Policy, Claims and Technical Accounting
• supply Chain experience
• experience working on HR Systems projects
• good understanding of Insurance Operations, Data, Credit Control and Finance
• insurance experience desirable
• SQL skills including the ability to construct SQL queries, views, triggers and stored procedures
• strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution
• communication and stakeholder management
• proven ability in working across multi–disciplinary and multi–cultural, diverse environments
• demonstrable project management and business analysis skills and experience, ideally with certifications / qualifications or significant practical experience
• good analytical capabilities and strong data skills
• an understanding of messaging flows to and from broking systems within the London market
• experience of being solely responsible for the running of workshops and managing discussions with confidence and leadership
• good understanding of HR processes and data

Earnings for position business analyst

Responsibility

• contribute to shaping, embedding and aligning their approach to pricing oversight including implementation of Pricing Maturity Matrix
• manage the ServiceNow ticket system for business requests and changes
• deliver the Pricing Maturity Matrix assessments to agreed timescales, influencing improvements in pricing capabilities towards best practice
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• investigate & analyse site issues, bugs and general change requests
• complete business as usual' site changes as per user requests using our Drupal CMS
• deliver all pricing aspects of transition from minimum standards to a principle-based approach to oversight
• develop and maintain the Change Delivery Playbook that clearly articulates the standards and guidelines for Change delivery
• brief the development team of any code fixes for bugs and issues
• manage the outsourcer ensuring that they deliver to CSLs/KPIs and monitor the quality of the service they provide
• communicate with the business stakeholders who raise the requests and manage expectations
• provide risk-based quality assurance through various techniques to ensure the quality of Change delivery
• work with the various teams on in-flight projects
• manage workload via Azure Boards
• assist the Messaging & User Environment Manager in developing new and enhancing existing operational controls
• test bug fixes and web site changes prior to production
• develop an appropriate roadmap for adoption of more agile practices with the aim to accelerate Change delivery and capability development across the Group
• drive use of and promote best practice in DevOps automation utilizing PowerShell instilling it as a fundamental concept within the outsourcer’s teams
• be a conduit between internal IT teams and the outsourcer for Identity and Authentication services
• establish a data-driven framework for defining, measuring, and tracking the achievement of key business outcomes and holding people to account for their commitments based on their role in change delivery
• assure that all user input is validated before committing changes
• work with outsourcer to ensure that they are correctly managing the in-scope services including Active Directory, ADFS, Azure AD and Microsoft Authenticator
• work with Performance Management to design data driven methodologies to assess pricing and portfolio management capabilities, analysing historical data on benchmark achievement ratio and profitability and incorporating into forward looking analyses
• develop and implement a continuous improvement framework that captures lessons learned and ongoing feedback to support a learning and continuous improvement culture
• ensure M365 Conditional Access Policies are appropriately implemented by the outsourcer to provide consistent and authorized access to systems and users and IT Teams, the outsourcer and external vendors and other providers of IT Services and Support
• ensure all changes are within brand guidelines
• work with the outsourcer to ensure Role Based Access Controls are implemented to provide the appropriate level of privileged access to the various outsourced and internal IT teams for the in-scope services
• keep up to date with market developments in pricing tools and methodologies and proactively share best practice on pricing methodologies, systems, and price monitoring approaches both internally and externally
• develop and own the requirements, selection and maintenance of the Change toolkit to ensure a focus on delivery results rather than administration
• develop policies and procedures to ensure there is sound financial control & management

Requirements

• proven track record of transforming change organisations and embedding new, robust and scalable methods, processes, and ways of working into teams
• strong experience in the use of improvement methodologies to support effective Change delivery and build a culture of continuous improvement
• proven track record of change delivery and PMO management experience in agile, multi-disciplinary, and commercial environments in Business and IT domains
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• previous PMO Management experience in either a corporate or Retail environment
• experience in non-life actuarial pricing across a range of classes in insurance in the London Market essential
• experience of working with or for an outsourcer is ideal
• ideally at least two years of experience in Financial Services
• has operated at a Lead or Manager level previously with experience of coaching, developing and improving PMO functions
• business planning, monitoring of pricing and portfolio performance, including providing analysis and feedback to underwriters and senior management
• participate in testing team output and feeding back to team on successes and required improvements
• minimum 2 years' experience in a similar role
• experience working with, supporting, and administering Microsoft 365
• strong, proactive expertise in problem-solving, root-cause analysis, able to synthesise, identify trends and logically structure information in a step-by-step way
• working knowledge of modern developmental methodologies e.g. Agile
• proven resource management experience, and ideally has created & embedded resource management processes
• experience working with a Content Management System
• demonstrate architecting messaging platforms
• experience in analysis, storytelling with data, statistical modelling, and data visualisation techniques
• experience deploying and maintaining production web applications
• experienced in the concepts of DevOps and their applications in Identity and Authentication services including PowerShell scripting and scheduling
• significant experience in the creation, deployment and management of processes, tools and frameworks to deliver change
• experience in reserving and capital an advantage
• work closely with operational management to understand business problems and identify software solutions in conjunction with IT Director
• able to engage with developers on a technical level through testing and code reviews
• an understanding of editing HTML and the ability to inspect and diagnose webpage problems via digital tools
• experience supporting Windows 10/11
• happy to be hands on supporting with reporting and the creation of board packs & presentations when needed
• good knowledge of IT security practices
• advanced knowledge, understanding and expertise in actuarial pricing techniques across a range of classes in insurance
• prioritise and monitor projects to align with business requirements and ensure an environment of continuous improvement is promoted
• experience in digital content creation & management
• strong analytical problem-solving skills
• strong communicator of developmental concepts to a non-technical audience
• experience in stakeholder management, providing service to internal stakeholders to achieve successful project outcomes
• experience in image and video editing software such as Adobe Marketing Cloud
• certifications - Microsoft Exchange
• work with the IT Manager in ensuring an effective working relationship between IT Development and IT Support
• highly organised and effective at managing expectations of stakeholders
• excellent communication and interpersonal skills across all levels of the organisation
• strong results-focused leadership skills, able to work collaboratively and influence
• on-page SEO experience
• intermediate to advanced knowledge of statistical techniques used for risk modelling and pricing
• ensure all internal development is robustly documented
• possess a drive for change, and consistently looks at 'what could be’
• experience with contract and CSL/KPI performance management
• significant project methodology knowledge
• manage the development team and ensure each team member delivers work in line with departmental plans so that the overall business objectives are met
• regularly review team members individual performance against agreed objectives, ensuring any training needs are captured and skill gaps addressed
• experience with analytics tools - interpreting, analysing, reporting and using data for decision-making
• experience of Vendor Management and negotiation is ideal
• knowledge of portfolio tooling e.g. Jira, DevOps and ServiceNow
• desire to innovate, develop skills and be curious about new digital trends, technology, and the opportunities they may present
• motivate team members to ensure internal development projects are delivered efficiently and effectively
• strong track record of understanding and interest in current and emerging technologies
• detailed understanding of the end-to-end change lifecycles in various environments and levels of complexity
• understand the principles of programme management
• compile and deploy releases of new and updates to existing web application products including publishing release notes and ensuring stakeholders understand changes
• bachelor’s Degree

Earnings for position manager

Responsibility

• own key websites across the organisation, ensuring they are up to date and reflective of the brand
• produce and publish new evergreen web content in a creative way
• producing content for internal channels that is inspirational, informative and engaging
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• production of the Project Initiation Documents for both workstreams and all identified projects
• collaborate with colleagues across the business to surface new content or content ideas
• planning and delivering communications for strategic change programmes involving technology, process and people changes
• engagement with all workstreams within the programme to understand key communication events, ensuring regular engagement with these workstreams to monitor progress
• check content for accuracy, ensure content, company stats and figures are up-to-date on digital pages
• supporting our functions in building their internal brand and managing their internal customer relationships
• production of the project plans, ensuring that the tasks to achieve the deliverables are captured with resources, dates and completion milestones
• proofread and edit material
• this will range from writing emails and creating videos, to generating graphics and selecting imagery
• identification of any cross-project dependencies and agreement with the relevant PM on delivery dates and tracking mechanism
• collaborate with professionals to oversee layout and improve article presentation
• acting as an employee advocate and championing employee engagement methodologies
• ensure content is optimised for SEO
• contributing to and working with the wider communications team and stakeholders to develop, manage and implement content as required
• management of the project plans ensuring updates are captured in line with the IMO governance timetable
• work across marketing and business to drive traffic to the website through e.g. social media
• planning and delivering internal communications for project-based and BAU activities. This will involve doing work of a strategic nature and also sleeves-rolled up tactical delivery
• proof-reading as required
• working alongside the Workstream Leads, other Project Managers, Suppliers and key stakeholders to identify and execute the deliverables and sequencing that achieve the project outcomes
• identification, capture and management of any project risks, assumptions, issues and decisions in line with the IMO governance process
• monitor website traffic to understand what content is resonating
• production of the monthly Executive Sponsor review pack in line with the IMO governance timetable
• keep track of developments in web technology
• act as communications adviser to management and project teams
• ensure that both the tone of voice and propositional messaging is applied across all website pages, where appropriate
• ensure appropriate communications metrics are employed to review and monitor the effectiveness of communications with the objective of continuous improvement
• attendance governance meetings in line with the published timetable, providing key updates for the projects as required
• agreement of the baseline dates for the key deliverables in conjunction with the Integration Management Office so these can be captured in the Programme Plan alongside any cross-project dependencies
• identification and management of key stakeholders for the project
• training and sharing knowledge with internal teams to empower them to deliver high quality and impactful communications within their areas. Supporting when required
• management of the workstream budgets ensuring any requests for additional spend are captured through the change control process, quarterly review and update of project forecast based on spend to date

Requirements

• strong copywriting skills and very good attention to detail
• strong previous project management background
• PIDs for both the Communications and Culture workstreams
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• skilled in developing and delivering change communications plans
• ability to work across multiple workstreams, plan/organise, identify key stakeholders/audiences and deliver in a structured way
• project Plans for both the Communications and Culture workstreams
• insurance / Financial Services experience preferable
• monthly Executive Sponsor review packs
• experience of working within a significant change programme
• willingness to travel, especially in the early discovery phases
• risks, assumptions, issues and decisions log
• experience of working in an IT environment or within the technology industry is preferred
• ability to ensure that Programme communications are planned, drafted, approved and distributed in a timely manner
• ensure that Programme communications are planned, drafted, approved and distributed in a timely manner
• strong reasoning capabilities – creative and lateral thinking, combined with good problem-solving skills
• strong reasoning capabilities - creative and lateral thinking, combined with good problem-solving skills
• self-motivated and with an enquiring mind – not afraid to ask questions
• self-motivated and with an enquiring mind - not afraid to ask questions
• copywriting: 5 years
• capable of translating jargon into easily accessible communications
• listening and influencing skills
• the ability to build relationships and empathise with people at all levels of the organisation

Earnings for position communications manager

Responsibility

• primary technical lead for Disaster recovery proactive management and support
• primary technical lead for System Center Configuration Manager proactive management and support
• primary technical lead for Video Conferencing, Telephony, MDM and Office365 related administrative portal to provide proactive management and support
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• continuity planning, testing and maintenance to ensure an appropriate level of resilience and recovery capability is retained
• management and updating of all IT continuity plans for business-critical processes
• responsible for the best practices on all collaboration and digital tools to comply with industry standard frameworks and policies
• responsible for SIP configured video Conferencing units configuration and administration to meet operational and security standards
• define IT resilience strategies based on the results of the business impact analysis and risk assessments
• review and propose architecture designs and develop Disaster Recovery strategies based on the availability
• identification and evaluation of risks that could impact in the availability of applications
• plan, organize, and manage technical support for relevant technologies
• take accountability and resolves any issues preventing the achievement of timely, quality, and cost-effective results
• develop and document Disaster Recovery Plans
• takes strategic risks toward achieving operational excellence
• design and revision of IT architectures . Focusing on availability, redundancy, and disaster recovery possibilities
• maintains high standards of excellence and strong work ethics
• ensure IT systems are fully documented to audit changes and updates and to support business change and operations
• develop policies and procedures for the effective, efficient, legal, and safe use of IT assets
• supports and acts as back up for other technology towers covered by other members of the team
• leads and participates in working with other departments to provide proactive, responsive, and timely solutions to customer and product issues
• update Service Desk records, accordingly, and help identify trends and issues which require special action
• manage suppliers to ensure they are delivering quality services in line with agreed SLAs and extract maximum value from these relationships
• design, implement and exercise business continuity systems and processes; working with business stakeholders to identify and document critical business impacts, recovery plans and priorities of organisational readiness, ensuring recovery plans are fit for purpose
• ensures appropriate systems, policies, budgets, controls, and procedures are in place to support sound, legal practices in support of the strategic direction of the business
• provide specialist support to company Partners and Directors to assist in problem resolution
• provide monthly/quarterly reports as required to include, but not exhaustive to infrastructure usage, growth, capacity planning

Requirements

• the ability to provide EUC technical leadership on projects
• previous experience in a similar Staff Engineer level role with expert level of skills in TypeScript and/or C#
• windows Autopilot and PXE
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• strong understanding of business continuity and IT disaster recovery processes / methodologies
• VOIP Solutions such as NEC PBX, Vodafone, and Avaya virtual PBX
• administering and Deploying System Center 2012 Configuration Manager
• ability to develop and implement disaster recovery plans, including backup and recovery strategies, data replication, and high availability configurations
• familiarity with NEC Univerge SV8000 series Physical PBX
• you’ll be skilled in software system design, architecture and providing guidance on technical decision making
• administering Microsoft Intune for Windows/Mobile Management
• strong technical skills and demonstrated expertise in IT infrastructure
• familiarity with different types of video conferences, such as webinars, online meetings, and virtual event
• passionate about brilliant digital products and focussed in delivery
• administering Windows Patching Cycle
• familiarity with compliance requirements and regulations, such as GDPR, HIPAA, and SOX
• experienced in working collaboratively in an Agile Scrum team
• vodafone Virtual PBX management and administration
• operating System Deployments - Windows 10
• understanding of disaster recovery testing methodologies, including scenario testing and drill exercises
• avaya IP Office Web Manager management and administration
• microsoft Endpoint Configuration Manager - Current Branch
• proven Experience of backup solutions such as Azure, Backup Exec, System Center DPM, Commvault/Metallic backup
• extensive knowledge of software-based video conferencing tool such as Microsoft teams, or Bluejeans
• prior experience conducting risk assessment
• knowledge of Jamf-Pro or similar apple device management Solution
• previous experience in moving legacy applications to the latest .Net version and Cloud is highly desirable
• rights Management
• ability to evaluate and recommend new disaster recovery technologies and solution
• extensive knowledge of Polycom SVC-Based conferencing units including hardware and software advanced configuration
• knowledge of SQL Database Infrastructure
• proven experience of SIP management for video conferencing devices
• extensive experience and high-level responsibility for security and data protection within a multi-site network
• proven experience of PC, server and network administration and support, using structured, formal processes and procedures
• advanced functional knowledge of operating systems, applications, utilities
• experience of PolyLens management portal
• for a full consultation on this role please send your CV to Arc IT Recruitment

Earnings for position technical lead

Responsibility

• maintaining our pre-existing edtech system across the stack
• developing new features, with the potential for the creation of new applications from scratch
• work closely with the development team, writing and maintaining clean, and testable code
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• ensuring healthy application uptime
• working in partnership with Product team and Senior Business Stakeholders
• build multiple products on the client's platform
• maintaining our AWS setup
• contribute across the tech stack
• participating in Agile Scrum development ceremonies, including planning, refinement, daily stand-ups demos, sprint reviews and retrospectives
• working closely with stakeholders to ensure they are getting the most out of our products
• help shape the basis of the platform itself
• contributing to the continuous improvement of our development processes and best practices
• help shape API Strategies
• managing source code control, software integration, and software releases
• design, code, test, document, implement new features, diagnose, refactor, and optimise the existing code base to make it scalable and robust for the future state of the platform

Requirements

• solid understanding of Front End JS frameworks
• solid understanding of frontend JS frameworks
• strong grasp of Back End development and NodeJS
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• strong grasp of backend development and NodeJS
• working knowledge of AWS and TypeScript
• working knowledge of AWS is useful
• experience working with C#
• saaS, Agile, Scrum, TDD, Bitbucket, CI/CD, API’s
• strong development skills using PHP
• experience with high level technical decision making
• experience with modern JavaScript
• experience working with ASP.Net Core
• strong development skills using Javascrip Any experience with Node would be desirable
• experienced in working on a public facing website
• experience with JavaScript & Angular JS/14
• experience working with Azure
• ability to steer product from a technical perspective
• strong experience working with MySQL
• A proven background in .NET Core, C#, SQL Server, working with containers
• HTML, CSS, SCSS, TypeScript, UML, Microservices
• familiarity with NoSQL databases, MongoDB experience preferred
• good working knowledge of unit testing & integration testing frameworks
• experience with Docker
• excellent verbal and written communication skills to ensure technical information can be shared with the rest of the team
• experience with Cloud
• AWS, Kubernetes, Java, Kotlin, Groovy, Node, Mysql, Redis, Python, Shell/Bash, Unix/Linux
• you are very comfortable working independently and communicating remotely
• you take pride in your code and an interest in the projects
• you create extensible and maintainable code
• 2+ years’ experience as Full Stack Developer or similar

Earnings for position full stack developer