APPLIED NUTRITION

Responsibility

• engaging with customers in a friendly and professional manner via email and telephone
• answering telephone calls and dealing proficiently with customer queries
• processing of customer orders
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• pro-actively expedite orders and coordinate between internal departments
• processing web orders and raising sales invoices
• liaising with customers regarding delivery schedules
• taking phone orders and payments and raising invoices
• assisting the Trade, Customer Services and Amazon teams when needed
• maintaining internal databases
• any other administrative duty deemed necessary by management, including cover for members of the office team and other administrative roles
• build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible

Requirements

• excellent telephone, communication and organisational skills
• good attention to detail and a high level of accuracy
• experience processing orders and invoices is essential
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• experience processing orders and invoices is preferred
• ability to work in a fast-paced office within strict deadlines
• two years’ recent experience in a similar role
• experience of Shopify, Unleashed or Replyco would be beneficial
• order processing: 2 years
• customer service: 2 years

Earnings for position customer service advisor

Responsibility

• maintenance of FSSC 22000, ISO22000 and BRC compliance
• supplier Approval and Performance Monitoring
• lead HACCP Teams
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• lead Quality, Food Safety Audits & GDP audits
• lead Customer Audits
• supplier Audits
• maintenance of Quality Assurance/ Food Safety/GDP documentation
• HACCP/GDP Training
• ensure GDP licence is up to date and accurate and ensuring both Suppliers & Customer have valid licenses
• keeping the Business up to date with legal compliance issues, legislative changes and Industry Standards
• manage Recalls
• investigate customer complaints and non-conformances
• lead Quality Reviews
• support the Production Team on Quality, Food Safety and GMP

Requirements

• scientific Degree level
• experience with BRC, GMP and ISO22000 standards
• level 3 HACCP
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• level 4 Food Safety
• good working knowledge of ISO based Quality Management Systems
• working knowledge of relevant food legislation
• quality assurance: 3 years
• sports nutrition quality assurance: 2 years
• experience in receiving, testing, tracking ingredients and final product traceability
• maintain and withhold our BRC AA rating

Responsibility

• applied Nutrition is Europe’s fastest growing Sports Nutrition brand, selling into over 70 countries worldwide
• experience of launching and developing Amazon sales globally would also be a huge advantage
• we are seeking a dynamic and experienced Amazon Manager to lead and scale our Amazon account in the UK, Germany & USA
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• as the Amazon Manager, you will play a pivotal role in shaping and executing our Marketplace strategy, while also having the opportunity to build and develop a high-performing Amazon team
• this role will be an integral part of our leadership team, responsible for driving digital sales growth and enhancing the overall customer experience on our Amazon platform
• the ideal candidate will have end to end experience of the full eCommerce cycle, including optimising efficiencies and best practice within an inhouse production and warehouse facility
• provide guidance and support to team members to enhance their skills and achieve professional growth
• identify and leverage new opportunities, technologies, and market trends to maximise sales potential
• build and mentor a high-performing Amazon team, fostering a culture of collaboration and excellence

Requirements

• salary – £50k plus commission with OTE of £70k
• hours of work – Monday – Friday 9am – 5pm, with one-hour unpaid break
• please submit your CV, cover letter, and any relevant portfolio or case studies showcasing your past Amazon sales successes
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• place of work – Office based in Knowsley, Liverpool. Please do not apply if you cannot commute to Knowsley, Liverpool each day
• of developing or scaling businesses through Amazon: 3 years
• cross-Functional Collaboration: Ability to work effectively in a cross-functional structure, bringing together teams to achieve results
• amazon Managerial role: 3 years
• digital Campaign Planning and Project Management: Strong skills in planning and managing digital campaigns and projects to achieve business objectives
• commercial Acumen: Strong analytical skills and a commercially focused mindset to identify opportunities and drive business success
• job Type: Full-time

Responsibility

• monitoring supplier performance against expected standards or service level agreement
• assist Finance department with approving invoices

Requirements

• purchasing: 5 years

Requirements

• supply Chain Management: 5 years