ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
ensure adequate, cost effective resource levels are in place
maintaining stock levels to meet our customer demands
work with and support staff on a day-to-day basis to deliver profitability and service standards
ensure all behaviours are in line with apetito’s Code of Conduct
maintain excellent operational standards throughout the Contract
adherance to all apetito procedures and deadlines
customer service
Working hours
part-time | Contract
Responsibility
make deliveries in a timely manner
delivering exceptional customer service at all times
report any noticeable changes in the wellbeing of the customer
report any no replies
contact the office with any discrepancies or delays
undertake pre-shift inspection of your van
ensuring your vehicle is in a safe and roadworthy condition
drive safely, responsibly and within the law
Requirements
friendly, approachable and reliable
passionate about delivering excellent customer service
good attendance and timekeeping
calm under pressure
flexible
you must have held manual driving licence for at least 3 years
all offers of employment are subject to a Driving Assessment, Driving Licence checks and DBS checks
guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website
supervisor
Working hours
full-time
Language
english
Requirements
this is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery
A can-do attitude, a positive outlook, and the tenacity to deliver results
A strong leader who inspires trust in their team
can communicate well with everyone in order to deliver the ‘day job’
experience in a supervisory role - leading and motivating a team to achieve shared objectives
coaches the team to improve every day
strong communication skills
takes accountability
Responsibility
supervise the office based teams to ensure all Office tasks are completed accurately and on time
engage with the team and ensure all targets are being met
monitor performance, Coach and support team members where required
customer Services
maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities
delivery fleet
ensure Dynamics CRM is being used productively to grow the customer base
cold store Warehouse
customer service advisor
Language
english
Responsibility
responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects
to ensure each customer is provided with “exemplary” service on each telephone call or contact
to update customer records and liaise with customer relatives as required
to ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary
to search, provide and continually look for new business opportunities
to share best practices with colleagues in an effort to continuously improve our service proposition
prepare promotional literature as required and communicate details of new products or promotions to customers
to actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers
Requirements
this is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers
to take an active interest in getting to know every customer and become a trusted friend
A good listener, you’ll be able to treat every customer as an individual
to have a very clear telephone voice where you can adapt your style to meet the needs of every customer
ability to communicate and relate to people at all levels
ability to work under own initiative, plan own day, manage own time
as one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families
to act as a link for drivers and customers if any problems arise during a delivery round
Contract type
the role of our Customer Services Advisor is critical to the success of our business
the defining characteristics of our Customer Services Advisors are that they’re organised and efficient
the role involves the taking of customer orders and also the making of outbound courtesy calls
our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet
however, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers
operations manager
Language
english
Requirements
full clean UK driving licence
establishes exceptional relationships with customers
retail, care, hospitality, or own business experience
experience of implementing and compliance with Health & Safety processes
experience of managing employee consultation and implementing change initiatives
ability to interpret data to determine the key levers to ensure success
experience of leading a team of people, creating culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation
Responsibility
empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service
developing and supporting the team to talk about our food passionately and knowledgeably
creating a culture that prioritises the health and safety of your team members, above all else
appropriate community organisations
local Hospitals
healthcare Professionals - individuals and groups
creating an environment where your team respects and supports each other. Providing them with an opportunity to always strive to do their best - for our customers - and for their colleagues
agree contract KPIs, monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
delivery driver
Requirements
friendly, approachable and reliable
passionate about delivering excellent customer service
good attendance and timekeeping
Responsibility
reporting health and safety, stock quality and mechanical issues
deliver frozen meals to our customers in a timely manner
assist the team if another member of the team is absent or on holiday
van driver
Working hours
full-time | Permanent
Requirements
actively enjoys interacting with customers and finding ways to deliver a great service
able to demonstrate excellent communication skills at all levels towards both customers and colleagues
able to demonstrate a positive, can do attitude
must be calm under pressure
high standard of personal presentation to uphold the company brand, including uniform / vehicle cleanliness
flexible and responsive to business needs e.g. if required to complete a different route/start at different time on occasions
must be able to manage with the demands of delivering and unloading goods quickly and efficiently
must be prepared to drive in different weather conditions
Responsibility
full compliance with the drivers’ hours, tachographs and road traffic regulations
driving style - damage free and economical
making deliveries in a timely manner and phoning transport office with any delivery discrepancies or delays
deliver goods to the customer’s “point of need”
provide excellent customer service and conflict resolution where necessary
be an ambassador of the company
report any customer service issues to transport office or customer service department while delivering
delivery and collection of vehicles as required to rental suppliers including any due inspections
business development executive
Language
english
Requirements
personable and engaging
self-starter with a can-do attitude, proactive and positive outlook, and willing to experiment with new ideas
shows passion, drive and ambition to deliver outstanding execution in key projects
acts as an ambassador for Wiltshire Farm Foods, building effective working relationships and networks
Responsibility
driving the overall local marketing programme
regional sales manager
Benefits
company car
Requirements
the successful candidate should have gravitas and must possess confidence, enthusiasm and passion
they must be able to inspire and motivate others, both customers and those they are leading within apetito
they must understand the agile approach – speedily building, measuring and learning
in addition, they must be able to develop, implement and evaluate key strategic projects within their area of the business
they will be entrepreneurial and driven by the success of building a very special business that truly ‘makes a real difference’ They will have the will to win and be able to learn from their mistakes
they must demonstrate a strong work ethic and an ability to plan and manage their time and that of their team effectively
national account manager
Benefits
company car
Requirements
demonstrates a passion for service
empathy and understanding of our culture of ‘making a real difference’
driven to deliver on short term goals and long term visions
diplomatic, but assertive with a pragmatic approach
an individual with the vision to take the role to another level
driven by building strong long-term business and financial targets
self-motivated and resilient, able to reflect and learn
able to inspire and motivate others
Changes in earnings for the position delivery driver