ANNABELLE CHARLES ASSOCIATES

Responsibility

• performing face and body treatments to a very high standard on high profile clients
• perform all face and body treatments to an extremely high standard
• create a welcoming environment providing home from home luxury
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• educating and advising clients on signature treatments and skincare product regimes
• ensure that the brand standards, customer journey and treatments are exceptional
• retail the product range through strong product knowledge, upselling and link selling
• deliver a range of amazing ELEMIS face and body treatments
• ensure all treatment protocols, standards and documents are practiced and up to date
• keep confidentiality of the company and clientele information at all times
• demonstrate respect, sensitivity and concern for guest’s needs
• liaise in a positive and constructive manner with the reception team
• adhere to all Standard Operating Procedures and ensure that all targets are met/exceeded
• uphold stringent health and safety standards when giving advice
• maintain the cleanliness of the spa, ensuring treatment rooms are clean and hygienic
• retail the product range through strong product knowledge, up-selling and link selling
• ensure treatment rooms are clean, well presented and well stocked
• introducing skincare products as part of the aftercare process
• support marketing activities and assist in events held in Spa when necessary
• use proper protocols with regard to professional draping techniques
• delivering outstanding customer service at all times in accordance with brand standards
• act as an ambassador for the company at all times
• stock replenishment, general admin duties and adhoc tasks as required by the management
• retail the gorgeous range of spa products and treatments
• attend meetings, training and workshops as required
• build great relationships so the client will come again and bring friends

Requirements

• sales
• therapy
• beauty
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• massage
• facials
• NVQ Level 3 Beauty Therapy or equivalent
• minimum NVQ 3 Beauty Therapy qualified or equivalent
• NVQ Level 3 or equivalent essential
• outstanding customer service and communication skills
• full flexibility with regard to working hours required of the business
• flexible with regard to working days required
• target driven with strong retailing skills
• A minimum of 3 years’ experience in a spa
• fully flexible with regard to working different shifts
• outstanding customer service skills
• previous experience in retail sales
• well presented with high standard of personal grooming
• quality driven with excellent attention to detail
• committed to providing the highest quality treatments
• ability to work calmly and efficiently under pressure
• fully flexible with regard to working hours as required

Earnings for position spa therapist

Responsibility

• pro-actively drive sales ensuring that personal and counter targets are met/exceeded
• pro-actively drive sales ensuring that personal and counter targets are met/ exceeded
• responsible for the growth of sales in treatments and products on counter
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• mange 2 members of staff and ensure they are working to their full potential
• raise awareness of the brand and educate clients in the product and treatment range
• participate fully in promotional/PR activity ensuring the success of the promotion and/or event
• participate fully in promotional/PR activity ensuring the success of promotions/events
• ensure products and treatments prescribed are appropriate to clients’ needs
• ensure products and facial treatments prescribed are appropriate to client’s needs
• assess and collate weekly/monthly sales figures and analysis of business, and report to key staff
• ensure products and treatments prescribed are appropriate to clients needs
• carry out treatments punctually and to a consistently high standard striving for repeat bookings
• ensure the team are aware of their figures and targets and how the account is trading
• assist the Account Management Team in accurately recording sales figures and stock levels
• prepare rotas on a monthly basis ensuring the counter is sufficiently covered at all times
• maintain the site to the highest standards of cleanliness, hygiene and presentation
• ensure that customer service is of the highest standard and handle any client complaints
• work as a team with other individuals and colleagues in the company and within the store
• manage, support and develop a team continuously monitoring and assessing performance
• ensure that a complete stock check is carried out on a weekly/ fortnightly basis
• ensure that company standards, image and values are maintained at all times
• assist and support in the on-going product knowledge and retail training for the team

Requirements

• beauty
• sales
• skin
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• therapy
• facials
• NVQ L3 Beauty Therapy qualification or equivalent
• NVQ 3 Beauty Therapy qualification
• NVQ 3 Beauty Therapy qualification essential
• NVQ L2 Beauty Therapy qualification or equivalent
• experience within a similar retail/store role and industry
• good level and standard of UK/European education or equivalent
• experience supervising a small team
• proven sales record of meeting/exceeding targets
• previous experience working with a professional brand desirable
• experience supervising and managing a small team
• practical work experience in performing facials
• previous experience working with a professional brand advantageous
• retail management: 1 year

Earnings for position counter manager

Responsibility

• deliver first class customer service at all times to a broad range of clients
• perform all face and body treatments to an extremely high standard
• performing face and body treatments to a very high standard on high profile clients
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• perform a variety of high-quality treatments dependent on qualification
• retail the product range through strong product knowledge, upselling and link selling
• educating and advising clients on signature treatments and skincare product regimes
• retail professional products as part of the aftercare service and when on reception
• ensure that the brand standards, customer journey and treatments are exceptional
• ensure all treatment protocols, standards and documents are practiced and up to date
• manage and maintain spa salon standards of excellence
• keep confidentiality of the company and clientele information at all times
• liaise in a positive and constructive manner with the reception team
• A boutique style salon with a friendly and supportive culture are looking for a passionate Beauty Therapist to join their happy team
• uphold stringent cleanliness and health and safety standards
• adhere to all Standard Operating Procedures and ensure that all targets are met/exceeded
• maintain the cleanliness of the clinic, ensuring treatment rooms are clean and hygienic
• support marketing activities and assist in events held in Spa when necessary
• introducing skincare products as part of the aftercare process
• act as an ambassador for the company at all times
• delivering outstanding customer service at all times in accordance with brand standards
• stock replenishment, general admin duties and adhoc tasks as required by the management

Requirements

• NVQ Level 3 Beauty Therapy or equivalent
• NVQ 2 or 3 Beauty Therapy qualified or equivalent
• minimum NVQ 3 Beauty Therapy qualified or equivalent
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• outstanding customer service and communication skills
• 1 years hands on experience
• flexible with regard to working days required
• full flexibility with regard to working hours required of the business
• able to work shifts up to 8pm Monday to Friday
• outstanding customer service skills
• previous experience in retail sales
• quality driven with excellent attention to detail
• ability to work calmly and efficiently under pressure

Earnings for position beauty therapist

Responsibility

• providing a warm and welcoming customer experience from start to finish
• delivering outstanding customer service at all times to all customers
• driving sales through strong product knowledge and passion for the items
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• maintaining excellent standards of personal presentation reflective of the brand
• liaise and communicate with your colleagues in a professional and understanding manner
• merchandising stock to maximise impact and polishing stock and cabinets
• replenishing stock to ensure that the full range is visible to the customer
• perform admin duties associated, i.e. completion of orders, repair dockets, sales invoices
• performing till duties, processing card and cash transactions professionally and accurately
• being highly responsible and vigilant with regard to personal and store security
• attend necessary training courses required by the watch and jewellery brands

Requirements

• customer Service
• jewellery
• sales
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• watches
• experience in jewellery sales
• experience in watch or jewellery sales
• outstanding communication skills
• friendly and engaging personality
• fine jewellery or watch sales: 1 year
• jewellery sales: 1 year
• jewellery or watch sales: 1 year

Earnings for position sales consultant

Responsibility

• working closely with 3rd party suppliers to manage all orders
• raise PO’s, manage stock reports and confirm delivery dates and deliveries
• managing NPD timeline and critical path, meeting NPD briefs with costings and lead-times
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• clear communication and accurate storage of all regulatory documentation and artwork
• source new suppliers and components, building strong working relationships
• maintain excellent, efficient processes with current suppliers and warehouse
• approve production invoices for payment
• arrange pre-production samples and assisting the approval process
• drive cost savings / format improvements on existing products
• reporting stock levels and product cover requirements in real time
• recognise sales patterns and implement procurement strategies to maintain stock cover within suppliers lead-times and negotiate to achieve cost savings
• work with Operations and Wholesale Managers to ensure stock levels meet demand
• manage product compliance, ensuring EU/UK regulatory portals are up to date
• manage product certification for vegan, cruelty free and natural status
• provide information for the wholesale team to ensure compliance in other territories

Requirements

• minimum of 5 years’ experience in a similar role
• creative problem solver
• A good team player with a 'can-do’ attitude
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• excellent organisational skills, attention to detail and memory
• demonstrable experience in merchandising/ production within a retail environment
• experience using cloud based technology
• excellent organisational & communication skills
• experience with sales data & analysis
• strong negotiation skills

Earnings for position supply chain manager