customer service representative
Responsibility
- we are seeking a Kilt Hire Staff Member to join our team in Glasgow
- provide support to customers and prospects via email, chat, and telephone
- assist customers with their kilt hire needs, including measuring and fitting kilts and accessories
Show more +15 - adhere to high standards of business ethics and integrity
- provide guidance on Scottish attire and accessories
- resolve customer issues promptly, accurately, and courteously
- process transactions accurately and efficiently
- adhere to support policies, procedures, and best practices
- ensure that all rental items are properly cleaned, pressed, and presented for customer pick-up
- A1 Kilt Hire is a small business in Glasgow. We are professional, agile, customer-centric, and our goal is to Have a strong happy team who look after each other and our customers. No need for previous experience as all training will be provided
- monitor the success of resolution methods and troubleshoot if necessary
- maintain the appearance of the store, ensuring that it is clean, organized, and stocked with merchandise
- measure customer satisfaction after the issue has been resolved
- communicate with customers regarding any issues or concerns, and take appropriate action to resolve them
- the successful candidate will be responsible for assisting customers with their kilt hire needs, ensuring that all rentals are properly fitted and presented, and providing excellent customer service
- work closely with other staff members to ensure that all customer needs are met
- the ideal candidate will have a passion for Scottish culture, excellent communication skills, and a willingness to work flexible hours including weekends and holidays
- prepare outfits for customer orders
Requirements
- passion for Scottish culture and history
- excellent customer service skills
- strong communication skills, both verbal and written
Show more +4 - ability to work flexible hours including weekends and holidays
- previous retail or customer service experience preferred
- ability to stand for extended periods of time and lift up to 25 pounds
- customer service: 1 year
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