1ST FORMATIONS is looking for employees for positions:
senior administrator
Salary
salary
Education
bachelor's
Requirements
excellent written and verbal communication skills
at least 4 years’ experience in administrative roles, with customer service experience desirable
excellent customer service skills with a confident and friendly manner
bachelor’s degree
team player
flexible, positive and upbeat attitude
pro-active approach, with the ability to work autonomously
A high level of personal integrity
Responsibility
reporting to the Head of Customer Retention, you will be flexible within your role and able to support both the administrative and sales-based functions of the team, helping to ensure the successful fulfilment of team deadlines/targets
you will support our Head of Customer Retention in organising and carrying out a high volume of administrative, customer service and sales-based tasks
this includes organising the taking of inbound and outbound calls to customers who have requested to switch off the renewal of their renewable services, with the aim of retaining these customers
you will also, in time, gain responsibility for refunds within the business, ensuring our refund policies and processes are adhered to in a timely and accurate manner, and our refund % are kept as lower as feasible within these policies
you will also organise and assist in the carrying out of high-volume administrative tasks relating to the removal of statutory addresses from the Companies House public register due to the expiry of address services
this role also includes a number of other administrative tasks, such as responding to customer emails, conducting mail merges, checking our CRM software and other miscellaneous tasks
assist the Head of Retention in the running of the Customer Retention Team
customer service manager
Working hours
full-time
Salary
salary
Responsibility
be the customer service champion in the company proactively promoting best practice
overall responsibility for the standard of service across all customer-facing departments
monitor and report on customer service quality across the business
create and deliver customer service training to all new staff
create and deliver regular refresher training to all existing staff
improve and redesign existing procedures to improve customer satisfaction – without jeopardising operations or sales
provide insightful feedback and reports to Senior Management
Requirements
background in contract centre and/or customer services training delivery – 5 years
excellent interpersonal skills
experience in e-commerce and corporate service environments preferred
impeccable written and verbal communication skills with strong powers of persuasion
bachelor’s degree
self-motivated with a strong work ethic
training qualification
excellent attention to detail
support engineer
Working hours
full-time
Salary
salary
Education
A-Level or equivalent
Responsibility
they will also be responsible for the set up, installation and maintenance of hardware, software and computer peripherals
reporting to the IT Infrastructure Manager, the successful candidate will be responsible for carrying out 1st and 2nd line support for users based in our London and Glasgow offices, as well as people working from home
Requirements
exceptional attention to detail
microsoft MCP certifications
strong problem-solver
office 365
logical thinker, with the ability to discover route causes through analysis
azure Administration
excellent written and verbal communication skills
virtualisation
copywriter
Working hours
full-time
Responsibility
create compelling and engaging content and edit copy across multiple websites
work with our internal teams to bring concepts and ideas to life
build out content and new pages in company’s content library
influence and guide internal stakeholders by providing insightful, constructive feedback
ensure all content published is factually accurate and has been ratified in line with the company approval process
build strong relationships with stakeholders to ensure collaboration and joined up thinking
build strong relationships with stakeholders to ensure collaboration and joined-up thinking
use data to inform the effectiveness of content and to drive continuous improvement and increased engagement
Education
degree qualified in related field
Salary
salary
Requirements
adept at producing all forms of copy
knowledge of online content strategy and creation
corporate, educational, and explainer script writing experience
skilled at adapting tone of voice for different brands and audiences
excellent writing ability with the ability to write in different styles and to other people's direction
strong proofreading and editing skills
excellent organisational skills with the ability to manage multiple projects, often to tight deadlines
solid research and analytical skills to gain an accurate understanding of complex subject matter
business development executive
Working hours
full-time | Permanent
Salary
salary
Education
bachelor's
Responsibility
effectively drive outbound telemarketing sales calls, providing product information that will assist the customer in making an informed decision
act as a brand ambassador, with strong product knowledge and client awareness
1st Formations is the UK's leading company formation agent
responsible for prospecting activity including mapping target organisations, identifying key stakeholders, building call lists and associated marketing material
to handle customer objections confidently, providing outcomes that are within the interest of both the customer and the business
build expert knowledge of products and solutions and develop compelling sales collateral applicable to your prospect list
build effective relationships with all prospects
understand business issues and recommend solutions for improvement
Requirements
A proven track record of success in targeted outbound sales
able to gather, analyse and document information and align creating practical, commercially viable and effective solutions
results-orientated, resilient and persistent
experience in prospecting, building call lists, and identifying key stakeholders
ability to influence the customer through approved sales techniques, pitching products aligned with customer requirements, and closing deals
ability to remain motivated in a changing working environment
excellent communication verbal and written skills
experience in using a CRM
marketing executive
Working hours
full-time
Language
english
Education
degree qualified
Salary
salary
Responsibility
manage relationships with the affiliate partners
deliver weekly progress on recruitment and partner productivity
assist in managing the affiliate budget
owning publisher sales validation process
stay up to date with the latest affiliate marketing trends
source, recruit and onboard affiliates that are aligned with our brand and target audience, vetting those that do not meet our requirements
collaborate with the Business Development Director to create affiliate marketing promotional material and campaigns and be the point of contact to regularly distribute it to publishers
Requirements
A proven track record in a similar role and a passion for affiliate marketing
exceptional affiliate marketing professional
at least one year experience managing an external affiliate network
diplomacy and the ability to maintain relationships with colleagues and external audience across multiple locations
A good working knowledge of the latest affiliate marketing and online partnerships trends
second language would be advantageous
strong organisational skills
ability to prioritise projects
customer advisor
Working hours
full-time | Permanent
Requirements
courteous and friendly manner
team player
flexible attitude
pro-active approach, with the ability to work autonomously
positive and upbeat attitude
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
excellent organisational skills
Salary
salary
Responsibility
reporting to the Head of Retention, you will carry out high volume administrative tasks relating to the removal of statutory addresses from the Companies House public register due to expiry of address services
this role also includes a number of other administrative tasks, such as responding to customer emails, conducting mail merges, checking our CRM software and Companies House public register for changes to company statues, as well as other miscellaneous tasks
liaise with our customers when required, by email, to obtain required information from them
business development manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
act as brand ambassador for Linnear CoSec
leverage your network to obtain contracts with accountancy companies for the provision of Linnear’s company secretarial services
proactively identify cold leads and contact them in an effective manner, with a particular emphasis on intermediaries
convert sales opportunities via cold and warm leads
attend relevant accountancy and company secretarial conferences with the aim of procuring new clients and increasing brand awareness
organise and attend visits to the offices of prospective clients
organise compelling client entertainment to attract and retain key clients
create and maintain a ‘keep in touch" strategy with your clients to maximise retention rates
Requirements
excellent interpersonal skills
large network of decision-making contacts, or contacts that enable access to relevant decision makers within the accountancy world
strong sales lifecycle skills including proposals, procurement, negotiation and presentations
minimum of 3 years experiencing working in business development in a corporate service environment
commercial aptitude and salesmanship
A well-established network of contacts within the corporate services/accountancy industry is desirable
excellent attention to detail
excellent written communication skills
sales support executive
Language
english
turkish
french
arabic
Benefits
profit sharing
Working hours
full-time
Salary
salary
Education
bachelor's
Requirements
excellent telephone manner and enthusiastic attitude to customers and staff alike
post-graduate with some office experience
sales experience
able to multitask and manage time efficiently
excellent attention to detail
able to multitask and work efficiently
fast learner
self-motivtated with a strong work-ethic
Responsibility
drive sales from potential customers by familiarising and offering services according to the needs of the customers via cross-selling and upselling
founder/owner CEO
sales support executive
Working hours
full-time
Language
turkish
english
arabic
french
Benefits
profit sharing
Salary
salary
Requirements
excellent telephone manner and enthusiastic attitude to customers and staff alike
post-graduate with some office experience
sales experience
able to multitask and work efficiently
excellent attention to detail
fast learner
self-motivtated with a strong work-ethic
calm under pressure
Responsibility
founder/owner CEO
drive sales from potential customers by familiarising and offering services according to the needs of the customers via cross-selling and upselling